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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Came across this company off a google search Mike D was exceptional answered all my questions and made sure I felt confident with my purchase now just waiting on the product in mail and can't wait to install it on my car!
Ryan stayed with me throughout the process, was fun and easy to work with and we got the right solution in place. Thanks Ryan!
Hard to return items. Make sure, you have exact info and the amount of pictures that they need for a return. Because once you are in the return section and then go to your camera to take a picture, The return section cancels and goes all the way back to the beginning. And then you have to start the whole process over again.
Good overall experience... didn't know what i needed but customer service was very helpful in showing me my options... have used Extreme terrain several times with no issues...
It was a super experience. From the time I ordered til the time my item arrived. Their product was exceptional & fit my jeep perfectly.
My 2023 tundra is loaded with your add-ons it looked great people all over complimented me all the time on how great my truck looked
Your tech was very helpful had a good understanding of my questions and the response time on my call back was very quick I was very pleased with the service
Thank You
Phillip Parcell
EXTREME IS AMAZING! THEY HAVE AN AWESOME SELECTION OF PRODUCTS AND CHECK OUT IS A BREEZE!
SINCERELY, RHONDA GP
Our initial order didn't work out. The part was too large so needed returned. The customer service team was very responsive and helpful.
I had trouble placing my order online, so called and not only placed my order but got good advice. Got a better option and it was a great fit and install
I have placed multiple orders with this site before and for some reason my last order placed was charged twice and then cancelled once, still waiting for the refund on my account.
Hello Joe,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent purchase. We can understand your frustration that the order was canceled and will not be shipping to you.
On all of our orders, we use a payment verification system, and for this order our payment verification system was unable to approve this transaction at this time. We apologize for any inconvenience, but we are unable to process this order. Any authorization holds will be released within 3-5 business days.
This is not a reflection on you, but rather a caution against potential security issues. We invite you to re-submit your order using a different payment method or ensure that your billing address perfectly matches the address on file with your bank.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I've been ordering from Xtreme Terrain for about the last 6 months. I've ordered quite a bit of stuff and it always comes fast and they have difficult to find items. I recommend them to everyone.
My experience was excellent Ms Taney C assisted me today. She was friendly patient and helpful. What more could you ask for?! My issue was resolved by her with no hassles. It was a pleasant experience.
Thank you Ms Taney C
I have had great experiences with Extreme Terrain and that is why I keep returning to purchase what I need.
This is my second time shopping with Extreme Terrain so far everything has worked out very well. Had help when needed, and items arrived as advertised.
I have rarely not been able to find what i need or am looking for. If i don't see it i simply email them and i get a reply in a day or two with a possible solution or other options that may work for what i am doing. The prices have always been reasonable.
Aloha would be awesome to get some shipping discounts to Hawai'i if spend a certain amount of money. Just a thought. Mahalo and God bless!
I spoke with representative and ordered roof cover; was never informed that additional products are needed to install said top would have been very helpful, thanks Kenneth
I love all of the reviews and pictures. The installation videos are a major plus and helps me with deciding which products to buy.
Want you to let you know I ordered item number fb******* storage bags for $114.99 a pair page 41. I get your catalog in the mail and on the next page 42 fb******* for 89.99 pair storage bags! Two different prices for the day item. Can I get the refund for the difference?
Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Aaron,
Thank you for taking a moment to shared your feedback with us regarding your request to return the Universal Joint Front Driveshaft at Front Axle. We are sorry to hear of the difficulties that you encountered while setting up the return.
Do you remember if any errors appeared while you were setting up the return? If you run into this situation again, please contact us so we can see if we can determine why you had to start the process over again. If you received an error message you can send a screen print of the error message and send it to [email protected].
You can also add photos to the return by using the Customer Portal, [email protected] and once you enter your order information and zip code, you can view the request and add photos on our computer.
If you have any questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy