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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I checked multiple items to send to the cart, buy only the first item checked went there. I had it click on each item, send it to the cart then go back to each other item one at a time.
This is the 2nd purchase I've made as a gift for my husband. Dan W. Helped me both times. He truly listens to what I'm looking for and is clearly knowledgeable and is super patient with me. My husband is super happy I have a personal assistant at Extreme Terrain and so am I. Thanks again Dan!
Spoke with Steve this morning regarding compatibility of a hitch and bumper. He looked everything up and gave me the okay. Ordered the part
Bought many items from this site. Every time I have received exactly what I was expecting. And any returns have been super simple.
If it was an option, I would give 0 stars as everytime I try to order product from your company, there is always an issue. Box all open and tore up and late delivery. Ask for some kind of refund as its not what I paid full price for. Sure but it would take away any warranty that came with it. Why not take care of your customers? Why make it worse for the customer when the mistakes we're from the company and not the customer?
Hello Rodney,
Thank you for taking the time to share your feedback regarding your experience with ExtremeTerrain. We were disappointed to hear that you received your items in an unsatisfactory condition. It is our goal to have orders shipped to our customers in a timely manner and that they are received in good condition and we fell short of our goal, and more importantly your expectations with your orders.
We show that you recently ordered a RedRock Drag Link Assembley and the box showed up showing signs of damage to the shipment. The representative you spoke with was able to assist you in setting up a return and replacement, and it was delivered on 2/13. We hope that the replacement package was undamaged when it was delivered.
We reviewed your past orders and see that you had also experienced issues with the PowerStop brake calipers and brake rotor and pad kit. We worked with PowerStop and they were able to assist you with the hardware that was missing from your order.
Due to these situations, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Purchased a read bumper and swing gate, item was never shipped due to different mailing and billing address had to call to sort out, didn't receive a call letting me know it never shipped. Item was missing hardware when it did finally arrive. When returned didn't receive full refund.
Hello David,
Thank you for sharing your feedback with ExtremeTerrain regarding your experience with the Barricade Classic Rear Bumper and Tire Carrier that you ordered on 5/5/2025. We appreciate the feedback that we receive from our customers so we can make improvements to the products and services we provide to our customers.
We can understand your frustration when there was a delay in shipping the items to you. We do show that we reached out to you for additional information, so your order can be approved. We show that you contacted us on 5/7 and the order was approved and shipped the following day on 5/8 and was delivered on 5/10.
We show that you contacted our Customer Service on 5/13 to set up a return for the bumper and tire carrier as you no longer wanted the items. We set up a return, and there was a $50 return fee associated with the return. This fee is deducted from the return cost. With certain return requests we do charge a return fee and this should be shared during your conversation with our Customer Service Representative. You would have the option to purchase a discounted return tag from us, or you can choose to purchase your own return label. If you elect to source your own return label, we do ask that you contact us wtih the return tracking so we can monitor your return and confirm that you are refunded in a timely manner.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I'm struggling to understand certain aspects of shipping. When placing an order for several items, why does one ship out immediately and other items 2 to 3 days later. If an item is out of stock, I understand, but that should be posted on the website.
Hello Tommy,
Thank you for sharing your feedback with ExtremeTerrain regarding the delays in shipping certain items to our customers. We can understand the frustration this may cause, and we apologize for the inconvenience.
While we do try to get items shipped from our warehouse, usually the day after the item is ordered, there are times when we have to reach out to the manufacturer and have the items shipped directly from their warehouse. This can sometimes cause a delay in shipping the item to you.
In reviewing your order, and we see that the one item that you ordered, Mojab Offroad Snatch Pulley Block; Black was supposed to be received 02/16-2/17, but they were late in shipping the item, and we do apologize for this issue.
Due to this situation, we issued a credit to your ExtremeTerrain account and this credit can be used on a future order. This credit is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Just received them, installed with no issues. The fact that they are Weather tech products is even better. Great quality and great product.
Great products delivered. Will continue to shop here. I have 1 complaint though, i have requested your catalog numerous times and still have not gotten it through the mail. Please send
PUTTING THE CUSTOMER FIRST WILL MAKE YOU ALL RICH!
CALL ME SO I CAN SKI BEHIND YOUR MEGA-YACHT WITH ALL THE MONEY YOU ARE MAKING FROM TAKING CARE OF YOUR CUSTOMERS...
Just a solid experience. The support they offer as you purchase with real time human feedback coupled with all the customer reviews is a step above.
Extreme Terrain was extremely excellent to work with! I spoke with their sales team since the Best Top SUNRIDER sale was over while I was getting knee surgery. They went out of their way to get me the sale price due to the circumstances. I can't wait for it to get here and install it this spring & drive the Jeep like a convertible!
I've had good luck ordering in the past. I've bought seat covers and a few other interior items for my jeep. I received a catalog in the mail. When I went to place an order for the 2 items I ordered that were on sale, I didnt get the sale price. It gave me the regular price. I entered into a chat to ask about the discounts and the AI told me I would receive a call from a sales associate shortly. I never received the call. I went ahead and ordered the items but, I'm very disappointed that I didnt get the sale prices.
Hello Carie,
Thank you for sharing your feedback with ExtremeTerrain regarding the pricing on your recent order. We do apologize for any frustration this situation may have caused you.
You shared that you received a catalog in the mail and when you went online to place your order, you did not receive the sale price. We send our catalogs a few times throughout the year and there is a note on the catalog that shares for most up to date prices we ask that you please check our website. As we do not print these catalogs on a weekly or monthly basis.
We appreciate your recent order and we show they are looking to be delivered on Thursday 2/12/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
So installation is suppose to be simple, but was completely made overcomplicated when I was given the wrong fuse tap to install into my fuse box. They gave me a long prong fuse, but I needed a short prong fuse. It would look nice if I could finish it, but what makes it annoying is that I have to spend more money to fix something and yet I give my specs for my vehicle to not give me the correct parts to use. I would give this a higher rating if this was not the case.
Hello Brett,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding your recent order for Raxiom Amber LED Grille Light; Amber Lens (24-26 Tacoma Pre Runner, TRD Off-Road, TRD Sport). We do apologize that you may have received an incorrect size fuse tap.
In reviewing your order, we do show that these should come with a standard mini fuse tap. If you could send an email to [email protected] and kindly include your order information, a photo of the fuse you received, and a copy of your review ( for context) we will be happy to review the photos, and if the wrong part was sent, we would like to have the correct part shipped to you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Paid for express shipping.
I'm still waiting
Use your local parts supplier if possible. Staying true fo one supplier doesn't always pay off
Hello Chuck,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent service experience. We do apologize for this situation and your frustration is understandable.
We reviewed your order and we refunded you back the cost of the expedited shipping. We saw that you placed the order on 2/4 and with the two day delivery you purchased, it was to be delivered on 2/6, but we show, on the FedEx tracking page, that the order is expected to be delivered today 2/9. We do not show that they noted any specific reason for the delay, but we are going to look into this situation.
To thank you for being a valued customer and for bringing this to our attention, we issued a credit to your account that can be used on a future order. Please note, this credit is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I've been driving jeep wranglers for the last 31 consecutive years. I used to buy from another supplier, but found Extreme Terrain to provide better, faster service as well as a very helpful website. Catalog is also very good.
I ordered a set of traction boards that said I would receive them within two days just to receive an email the next day saying they were out of stock and I wouldn't receive it for a few weeks. This is the second order that said two days shipping that I wasn't gonna get in the two days. If you're gonna post that you offer two day shipping then you need to deliver on that or don't offer it. Guess I'll start ordering from Amazon or quadratec and actually get my items when they are promised
Hello Matthew,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding your recent service experience. We do apologize for this situation and your frustration is understandable.
It is our goal to have the most updated inventory noted on our website and in reviewing your order, we fell short of our goal and more importantly your expectations with your order for Rhino USA Recovery Traction Boards; Green. We do apologize for this situation.
We show that you reached out to our Customer Service and they were able to cancel the order and refund your original payment method.
Due to this situation and to thank you for being a valued customer, we issued a credit to your account and this credit can be used on a future order. Please note, this credit is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Products are great quality, But, some of my large, heavier items got damage with shipping. But other then that, great experience.
Easy to order and easy to find coupons to apply to preset!
I work with Extreme Terrain often, excellent communication and assists when needed, otherwise the website is a great resource for me needs.
As usual, the sales staff was extremely helpful and kind. I have purchased many products and never had a problem. I highly recommend Extreme Terrain.
I got one shipment two a week ago. Finally another today but missing the third that supposedly delivered. Still waiting on #4. Hopefully #3 got left in the FedEx truck and it will arrive tomorrow but its been very Hodge podge shipping.
Hello Evan,
Thank you for your recent orders from ExtremeTerrain, and for sharing your feedback with us regarding the multiple deliveries you received for one order.
We reviewed your orders and we see one that was placed on 1/26/2026, and there were several items on this order. While we do our best to ship all of the items together, there are times when we have to reach out to the manufacturer and have the items shipped directly from their warehouse. On this order you ordered the following items:
J133249-JL Oil Pan Skid Plate (18-26 3.6L Jeep Wrangler JL) delivered 2/6
J131922-JL Rough Country Suspension Rear Lower Control Arm Skid Plates (18-26 Jeep Wrangler JL) delivered 1/28
J123721-JL-Artec Industries Front Lower Control Arm Skid Plates (18-26 Jeep Wrangler JL) delivered 2/9
J216156-DV8 Offroad Dana 44 Front Differential Skid Plate (18-26 Jeep Wrangler JL; 20-26 Jeep Gladiator JT) delivered 2/5
If there was an item that shows as delivered but you did not receive it, please contact our Customer Service and we will be happy to initiate a lost package claim for you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
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Hello Scott,
Thank you for your recent order and for sharing your feedback with ExtremeTerrain. We value the feedback that we receive from our customers as the comments help us make improvements to the products and services we provide to our customers.
We submitted a request to see if it is possible to add a "continue shopping" link or pop up box after an item is added to a customer's cart. Thank you again for bringing this idea to our attention.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy