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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Nathan was a big help and assisted me with figuring out my order
Website is great. Easy to use, many examples of what I was looking for.
Product as described and fit well. Shipping was fast. Good experience,
Amy f was amazing I'll be using her for all my upgrades hopefully a front bumper soon she really went above and beyond beyond
I love their products I just never seem to be able to sign in and never get their email to reset the password
Would not authorize purchase despite approval from bank and extreme terrain team and several attempts
All and all everything was good, seemed to have what i was looking for, only issue i had was when i put something in the cart and go back to look at something else it was gone when going back to check out. It took 3 times to check out, but for the cost it was wodth the heafache.
Xtra 15 off open box never worked for me. Even called and person on phone couldnt get to work either. Store credit?
Sourcing my product was quick and easy. You have a wide variety of products and different manufacturers. Your pricing is on par with all major distributors. My only complaint would be while checking out your only shipping options seem to be FedEx and UPS. Both of which are incredibly expensive options for me (unless it's going through Amazon). If you provided a ground shipping option through USPS that would be great for cost. I had this order shipped to my niece's house in another state because it was free and I will be there in a couple weeks. It would of cost almost the same price as the product to ship to my house.
XT do not seem to actually check the manufacturer specifications before listing stuff on their site. This must be the third time I've been caught out by their ineptitude but this time I'm outside their 60 day return window so despite it being 100% their issue the item doesn't fit and is still brand new in the box, I can't even get an exchange. Customer service is non-existent, if you're 100% sure the item you're buying is going to work and won't ever need their support then take the risk, I'm using Quadratec from now on!
Hello Sarah,
I just sent you a text message since I couldn't get through via phone this afternoon. I wanted to apologize for us denying a return even after our website was incorrect. You are right; we did have it listed incorrectly, and this does not fit your 4XE. I am getting this corrected now, and if you would like to reach back out to us, we can process that return for you. We can get you taken care of.
Thank you,
Allison
I ordered a set of steps which were used but was listed in great condition with all parts by the website. All parts were not with the steps and the holes in the steps were stripped out.
Hello Crystal,
I'm sorry if your open box purchase was not what you were expecting. These side steps do list what hardware was not included and mentions previous installation. Unfortunately, we wouldn't be able to tell if the holes were stripped until they were installed, so I definitely understand your frustration with this. If you would like to opt for a return, we would be happy to work with you or assist you in coming up with another resolution. Please reach out to us if there is anything else that you need!
Allison
Great customer service fast shipping, and high-quality products
Superb quality and it looks amazing definitely would recommend to anybody that owns a jeep Wrangler.
Shipped everything I needed in 2 days in perfect condition. Excellent customer service
Open box 15% off pricing seems to only be applied to items That nobody wants. It wouldn't let me apply the 15% off to the Open box item I just purchased. This isn't the 1st time I've ordered from here nor experienced different pricing upon check out. Again I'm done ordering from Extreme or your Truck site.
Hello,
I apologize if the open box promotion was not applied to your recent purchase of the RedRock Hood Mounting Accessory. I checked this item online as well, and it did not have the banner indicating that it qualified for the 15% off promotion. However, I went ahead and honored this discount as a one-time courtesy and reimbursed you the 15% back to your original method of payment. Thank you for being a loyal Extreme Terrain customer, and if you need anything else, please let us know.
Allison
I'm rebuilding my 1991 Jeep Wrangler from bare frame up. I have found almost everything from XT, and so far everything has been quality.
Looks awesome and fit very good.Would recommend to everyone.Very fast shipping.Thank you Hugh.
My fault assumptions on these ads can be risky. Required double shipping, double wait time, and qty mistake because ad was vague
Thanks to service person Jan helped me with my OE bow assembly for the 2011 Jeep Wrangler sport JK 2 door, answering all my questions, clarifying and leading me to the proper parts
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Hey Gaige,
I'm sorry it seems you had some trouble with our security system canceling your order for the tires. I'm glad to see that you were able to successfully place your order online and that it went through. I wish I had more information as to why this happens, but unfortunately, it can be due to numerous reasons. Either way, we apologize for the inconvenience, and as always, if you need anything, please reach out to us.
Allison