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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
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I've been in management for a long time, and customer service is a huge part of the operation. I was very impressed with the one who helped me. (Chelsey M?) I talked with her about what I need very late last night and she said she will check my order this morning and call me back at 7,30 am, And she did it. She was awesome. Impressive in everything, calm and informative. A (5 stars) Aloha from Maui.
I've been buying ECU from flagship for several years and have never had an issue or have to warranty one they have worked great and I have never had a customer complaint or return for ECU issues after replacing them, I will continue buying control units from them always fast and affordable.
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While attempting to order a part, i was online line with OLA. O extension 661 she was the best, she was very helpful in every step of the way. I give her a (5) five star, she is a expert in her line of work. A big thanks to You OLA. O
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Customer service is very knowledgeable with their job step-by-step allowing me to make the process very easy to move forward with my vehicle
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Everything went great! Shipping was fast and the new ECU worked flawlessly, customer support was great. Initially I had a few problems with the installation but those were on my end with ECU - BCU synchronization. Kristine B. Was very prompt with email responses and assistance! If I happen to need another ECU in the future I will definitely be ordering through FlagshipOne. Thank you for helping me get my vehicle back on the road!
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Ferey D was very helpful, great communication on the phone and via email
I can't rate the part or product until I've receive it and installed, I've noticed mixed reviews so I'm hopeful this is a quality and functional part
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Thanks for keeping us updated with the orders progress We were also contacted by Angel N who most polite and notified us that the item was being shipped
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Computer was easy to order, shipped quickly, and works great. Team was great. Constant communication and follow ups after I received the computer. Recommend!
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We got the exact part we needed, this ECM is not programmable by anyone near us not even any of the dealerships in California, Flagship One programmed it and sent it out in a timely manner and it worked, after the dealership tried to replace it 2 times and said the truck was fixed and actually had to be towed back here from the dealership because they can't program this ECM and still charged us to diagnose, replace and program this PCM
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I dealt with a representative named Lander Molina and they were great. They helped.me get everything done within an hour. I am a mom of four and being down a vehicle has been horrible. So, the fact they were able to get me doen and shipped within an hour so I can get stuff shipped out same day was great.
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Jacob F. Was very kind to me on the telephone. He answered all of my questions and was able to help me select and order the correct unit. Thank you Jacob.
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Everything from start to finish was good. Easy people to talk to, the part arrived in a very reasonable time period and worked as it should. If I ever need another part for my Lincoln, I will give them a call first.
Highly recommended.
Mike
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Spoke to Venice, she was beyond helpful. She was quick and knowledgeable and by far exceeded my expectations. So friendly and her explanations were very clear.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Sheila helped me identify the correct PCM for my truck and responded to all questions quickly and thoroughly. With the lifetime warranty and 30 day return policy, Flagship One provides a great value in replacement PCMs.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Miguel is a Very nice person to work with Explained how things work and how long it will take to ship to me First time working with this company and was a great experience
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Communication was excellent and cheerful, was going to wait for review till ECM is installed and I'm back on the road. It took only one day to be notified my order had been pulled, programmed and shipped.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Highly recommend!
Called and validated the correct part in record time. Ordering went smooth and the part was delivered in under a week.
Would use again (although I hope I don't need to). =)
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Very fast with getting computer programmed and shipped out. Great experience start to finish. Even got updates throughout the process.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
The module for my Jeep Liberty was programmed with the incorrect VIN. I totally expected to receive a too bad sonsad for you experience. Rossell went above and beyond to ensure I was taken care of. She got the module replaced for free and the and shipping as well. They have definitely earned my and my families future business.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Venus was very patient and helpful in answering my questions and concerns. It helped to make sure the right part was ordered.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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