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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
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Placed in order after calling with questions and the sales rep was very nice and informational. Then after I purchased the product they called and double checked with me that I ordered the right part and confirmed the vin on the vehicle was correct and I received another call confirming that it is shipped and thanking me for doing business with them. I would go back for their services every day of the week. They are friendly and amazing.
Gracias y buena atención del Sr Miguel agradezco de antemano y muchas gracias
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Purchased a ECU online. She is very helpful and detailed in her service with quick and adequate response and instructions. I will continue purchasing in the future. Thank you
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Unfortunately, I'm not impressed with the way. The unit looks. I will be installing it this Wednesday. I hope it works and it's not just a junkyard unit that was cleaned and spray painted no instructions on initiation i. E. draining the battery turning the key on etc. learned that on my own hope for the best looks are not impressive
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
I called to ask questions on ecm. The guy was awesome. Had an answer to all my questions, and then sold me the new ecm, witch I should get in few days.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Nelli B was great with communication, I chose the wrong computer so they corrected my mistake and got me the one I needed. Shipping was fast and I even got a follow-up call to see if everything worked out! It did!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
The help and complete confidence that the sales lady had on the parts was very helpful as well as the shipping that was free and the part being preprogrammed made the customer even happier. Thank you for the wonderful experience and we will definitely be returning if this situation arises again.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Excellent company, great customer relations. Hansel G was very helpful and courteous. 5 star company. Will do business with them again! Thank you, Hansel, for all your help.
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Called for a TIPM. Lalaie was very informative, cordial and put me at ease because I had a bad experience. With another company.
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Eden j, A-1 customer service was able to order the part i needed and answered all of the questions I had promptly and professionally. Definitely will be recommending services
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Excellent customer service by Angel. Very professional and courteous. Would love to deal with her every day! Great asset to your team!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Someone else did all the research for me regarding my ECM unit for my 2012 ES 350. When I followed up, it was very easy as there was a file # assigned to it. Kevin at Flagship One continued the process and sealed the purchase with me, without any problems. I would recommend Kevin at Flagship One.
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My experience was great the lady answered every question for me even when it's detailed on the website she was very nice the whole time and detailed I would recommend this to the world you get a programmed ecm for a great price with warranty can't beat it and shipping isn't long latest is 8 business days great job
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Mary AC was polite, professional, easy to understand and work with. Only leaving four stars for now because the process is just starting and we still have yet to experience wait time, shipping, and final product, but so far, so good. Will keep you posted!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
The turnaround time was just shy of a month and I was starting to have some doubts but Flagship came through. I plugged in the ECM and my truck roared to life.
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I paid 274 dollars for a pcm part and it wasn't even programmed for my jeep so now my jeep has to go to a dealership cause you didn't do your job right I will never buy from you again took 274 dollars and flat out lied to me about it being programmed for my 02 jeep
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Sent me the wrong computer. The new computer was not programmed correctly. I wound up buying another one from the Dealer and spent tons of money. Wasted three weeks of my life.
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It took a little longer than what I was expecting, but it was well worth it product came after a week ready to plug and play no issues at all.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Staff was very polite patient knowledgeable, and were eager to help me, acquire the ECM that I needed to make sure all the information was correct that I got the correct things. It was a great doing business with you very easy.
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Tracking down the right ECM by giving my VIN number to agent at flagship making a purchase was very simple and painless. One thing I feel you ought to add to your customer service experience is simply informed customers on what steps maybe needed for installation even though you call it a plug and play and it's supposed to be ready to go I screwed mine up because I didn't use a proper steps to marry the key to the ECM and I locked up my car it won't turn over now.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
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