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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Purchased ecm for 7.3 diesel from flagship because the site states the ecms have been refurbished, tested, programed and ready to go. The ecm I recieved was definitely not ready to go. The rear port where the tuner plugs in was capped off and security sticker covered so I had no access to plug my tuner in. Thankfully it was covered as it left me with no choice but to remove the cover. Upon doing so I noticed the inside of the ecm was full of sandblast media and debris as well as the tuner plug part of the circut board was gelled over rendering it useless. I had to open the unit up (voids any warranty but after this experience I would never do business with flagship one again) after thoroughly cleaning the media and debris out of the ecm and scraping each trace that was gelled over for the tuner connection I re assembled the ecm and installed it in my ford. Everything now works as it should. I am not impressed with this experience and flagship ones lack of quality control. This was definitely not plug and play.
Took about 2 weeks to get IDM but was informed about how it was progressing often. Installed and running perfectly so far. Very pleased with purchase
I purchased a computer for my 2006 Toyota Corolla to replace the original one. The old one was causing many issues, including some worrisome transmission slipping. For a very reasonable price, all serious issues were resolved. I was also able to replace it myself.
My 2012 Jeep Grand Cherokee 3.6l heater a/c blower worked intermittent then stopped. Dealer wanted $3000 if they could find a Mopar TIPM, or $1600 plus labor for aftermarket. One mechanic pulled me aside and said buy from Flagship One. I did, for $650 a newly refreshed TIPMS was shipped on time w multiple updates along the way. The TIPM fixed the problem and came preloaded with the features for my vehicle by VIN. I installed it in less that 1 hour as a novice mechanic, it worked perfectly out the gate, full functional, saving me thousands. Awesome service and product with a lifetime warranty!
When I made the call to make my order, the customer service department were very knowledgeable on the product I wanted to order.
She made sure I was purchasing the product that I needed. A1 Service.
After looking around and a lot of trial and error I ran in to you guys on the internet and I figure I'll give it a try and been very satisfied so far the truck is running fine no more problems
After looking around and a lot of trial and error I ran in to you guys on the internet and I figure I'll give it a try and been very satisfied so far the truck is running fine no more problems
Installed the new ecm and it won't start. Installed a new distributor and still wouldn't start. Checked all grounds and still nothing. Reinstalled old ecm and it started
Every time I call them they are friendly. Get updates on where they're at in line working on the order. Best thing ever. Don't be afraid to order from them. They guarantee. There products…
I didn't know they had two different computers for the infinity. I ordered the wrong one but changed it anyway need to order the part that I really need. I'm trying to get my key to be programmed to the vehicle and nothing's working right for me but when I get the new piece I need I hope this gets the key to be set up properly to start the vehicle. Other than that I think the computer that I bought is awesome, but need the right one. We'll order what I need soon I appreciate doing business with your company. Maybe if I would have explained it better. The representative that helped me probably could have told me is more than one computer, but it's OK.
Very helpful, called in to ensure I got correct part, salesperson walked me through process and took my order, then followed up with updates as order was processed.
The after purchase communication was great. Updates on the pcm through all stages. The down side was the provided procedure did not work for the key and security system relearn. Tried it multiple times and definitely did not work. Ended up having to buy a new bidirectional scan tool to program key.
It seems to have taken a little longer for them to program the computer than they stated but worth it in the end. My check engine light has come back on but the jeep runs good and is fixed.
Thank You
I've never shopped here before so I'm just excited to be able to get the part and have it already to go. Thank so much for answering the questions I have asked. I hope to get my part soon.
Purchased 2004 Camry ECU.
Car was mis-diagnosed by Toyota.
Toyota was confident transmission was bad even after being replaced.
Replacement ECU solved shifting problems. Car runs like new with no codes or check engine light.
Common cure for Camry transmission problems.
Plug and Play. Took my mechanic twenty minutes to install.
Thought that the price was very high. Glad that it worked as advertised. Disappointed that the offer for the core was for store credit. Then being told that we don't need the core after talking to customer service.
Really like the customer service. The time and effort that was giving to me. Nd walked me through everything to make sure I understand everything and made sure they ordered the right product.And walked through the warranty
Selecting the right computer was confusing. I selected the wrong one at first. It took 10 days to receive the computer, there were programing issues. Once I received it I installed it in minutes. It started right up! Overall it was a good experience!
Your sale advisor was very knowledgeable and carried herself in a professional manner in helping me with the select the correct part that I needed.
The experience was good and PCM worked out good. The only thing was that it took to long to get it other than that all is good. I would buy again and now I know how long it takes.
I purchased an ECM through flagship and it was the BEST EXPERIENCE EVER. From the first contact to now flawless customer service and satisfaction. Best price and again service. The car runs incredible and ever function works. HIGHLY RECOMMEND and will be a repeat customer!
I purchased an ECM through flagship and it was the BEST EXPERIENCE EVER. From the first contact to now flawless customer service and satisfaction. Best price and again service. The car runs incredible and ever function works. HIGHLY RECOMMEND and will be a repeat customer!
The young lady was very helpful and thorough with me in explaining what needed to be done, going above and beyond to make sure I was completely satisfied. I am very satisfied with my product and the customer service given to me. Thank you 😁
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members