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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Very pleasant and exceptional service, i called to ask about build time and ship times for products, and was given an exceptionally fast turn around time. I also like the fact that you do not need to take the ecm comes pre flashed, the customer was pleased to find that out.
I had a great experience working with Raniella. She was patient, professional, and took the time to really dig into my questions rather than giving a rushed or generic answer. This was a more technical situation, and she went the extra mile to make sure I had clear, accurate information before moving forward. I really appreciated her communication and willingness to help. Excellent support all around.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
It was an absolutely wonderful experience. I called to confirm I was ordering the correct part, and the person I spoke with was friendly and helpful. The communication was excellent, the full progress of programming and getting the unit ready for shipping was emailed. All of the information I needed was provided including key re-learning. I even got a follow-up phone call to make sure everything came in and was working properly. Thank you!
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Called the service desk for assistance with making sure that I ordered the correct module. And to make sure if there was any other programming involved
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Jam was my salesman and kept me informed on the process. Shynn called a cpl days later to let me know about the warranty and that it was being shipped along w tracking information. I haven't had the chance to use the product yet but w this much customer service I'm sure there won't be any issues. Would definitely recommend.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
This is the second time we've purchased an ecm from flagship. Both times we purchased them the computers sent to us were defective. The replacement procedure for defective units is time consuming. Maybe the third time will be the charm…
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Repair facility was unable to locate a replacement unit for our vehicle but I found a pre-programmed unit on line through Flagship One. Prompt, professional and friendly service!'
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
We have used this company before and was informed that this is the best choice for ECU's.
I ordered and it arrived in 4days.
Installed it, ran the vehicle and had ZERO issues.
Will definitely be back again
Thanks
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I ordered an ECU for my 09 Silverado. It got to me relatively fast, but once installed would never turn over the truck. I had a mechanic look at it and was told it was corrupted before it even got to me. Good thing my old one still works, the one I ordered would have left me stranded.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Placed my order on a Friday evening and was called Monday about the status of my order. It came a day earlier than expected and installed with no issue. Very happy, will recommend to anybody that is in need of their services! Shynn, Adrian, and Jefferson were all very helpful in keeping me updated.
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Fast and efficient! Plug and play like they said. I still had one issue and it wasn't the computer. I had a blown fuse that caused it not to start, but once I replaced it fired right up. Had a few codes but that was because the car sat for a little while. Live the product though! Worth the buy! Thanks flagship one!
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Handle very well I for got the gays name but my name is Robert Dozier, he was very professional and it was a quick process and awesome experience thanks again in I will recommend you guys to a friend for sure.
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Wasn't programmed properly. Vehicle ran better with my old pcm. Vehicle doesn't run due to bad unit. Waste of money and time.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Had an issue with my 97 4l60e transmission that 3 reputable mechanics could not repair due to an ecm problem. After using the local parts store ECM and a GM dealerships programming, still tge problem was not resolved. Flagship pre-programmed me a new ECM for plug and play with key relearn using just my vin number, shipped it within a 3 day window from NY to GA, received it in 2 days. Fixed my problem immediately. An awesome, awesome company to deal with.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Ordered pcm by part number.
Only took a few days from order date to arrive. Installed and truck fired right up and ran perfectly.
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Very cool person helpful with any questions I had and directed me on the right path. Helped me find the ecm I needed and got my squared up with one will be doing more business here.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Nelea was so helpful when I called in and asked about the part I needed for my car. She was patient and answered well my questions. She gave me status updates when my part was done w/ programming. She even called to follow up if the part was working correctly when installed.
Very satisfied!
Thank you, Nelea! You're the best!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
From the first time I used Flagship One, I knew that I would be using them for all my Electronic needs. I have a small business and Flagship makes it easy for me to continue with business. Take a little long but well worth it! Thanks again
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Purchased ecm for 2008 Chrysler 300c. After installation I had 4 tbs/app codes. Relearned throttle body with scan tool. Codes still remained. Installed old ecm and throttle body and pedal position codes cleared. Emailed several times with no response.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
My order and processing went very well thanks to Mark B being very informative and helpful. He was able to answer my questions and get me the correct ECM
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