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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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*Website is good
*Prices are good *Immediate real person tech support thats state side
*military and 1st responder benifet program
*Fast n easy
I ordered a rebel exhaust system back last month then I ordered a winch two weeks ago both came on time both were all together no damage everything was great thank you again for such good service
We ordered suspension knuckles and ball joints. We received them. The ball joint could be installed with my fingers. Slid right in. I wouldn't be upset with this typically because - just return it and be done. But it's not that easy with Extreme Terrain. I had to deal with Trixxy in online customer service. She didn't read half my responses and wanted me to repeat myself multiple times -- in texting. Then, numerous pictures and photos to prove what YOUR COMPANY sold us didn't work. If we install these, one bump and BAM - uninstalled. Clearly a problem.
Needed seals for our Jeep, You guys have great selection and pricing, and a quick turnaround on orders. Was very happy last time we bought through you guys, so we're returning to try again.
Have tried to return a previous product due. I started the return procedures and sent it pictures. I'm just waiting for them to approve the return and email me the return labels. It has been two weeks and multiple messages with customer service and it is still not resolved.
I've shopped from Extreme Terrain for a good few years now. And I've never been let down by their services, customer support, and website navigation. Along with their sibling companies American Trucks, and American Muscle, they all three and great and have honest reviews, provide adequate info on the product you're purchasing and let alone they have a wide variety in general. I love shopping through them and in this case Extreme Terrain. And the future and circumstances allowing, I will continue to shop here for aftermarket and OEM related parts for years to come.
I had a question about some new rims for my Ford Bronco. It was answered quickly and I was able to get the correct parts. They shipped promptly and I received them the next day. Easy to navigate website and I could see a depiction of the rims on my car. A++
I replaced my factory bumpers with steel ones recommended by your online salesperson. Also bought a winch which is why I wanted to upgrade. Unfortunately your rep neglected to mention that neither front nor rear bumper had accommodations for the license plates. Please be more thorough when suggesting products to purchase.
Have bought several things from Extreme Terrain and have always been satisfied.
Delivery was quick product. Looks like good quality happy with it.
I'm very satisfied with the products please if you ever have a coupon code let me know for next times I need to buy more parts for my wife's jeep email *******@hotmail.com
I am very happy so far with the service, parts and ease of using the web site. The installation videos are awesome also.
Thanks for having what i need to make my truck looks so good
Had very good results with my first purchase for my 2012 wrangler. Ships quickly. Now 2022 Gladiator getting it on how I want it.
Great experience with quality products at reasonable prices.
Recently ordered a part for my Jeep. The item arrived quickly and as described, which is usual for ET. Love this company!
Great and easy to look at everything, the price are decent.
Great customer service fast delivery and great products. First place I look for Jeep parts.
Bought a 2019 JL last week and dealership gave it to me with the license plate zip ties because the barricade bumper had no plate bracket was able to find one here. Ordered Thursday, received Sunday. Perfect fit for what I needed. Thanks.
In the video it states the factory marker will work with these but that is untrue. I reached out to Raxiom to confirm and if you have the factory Hologen light kit you will also need to order the Raxiom fender markers as well. The factory ones will not work with these. That part number is Item J*******-JT over at Raxiom.
Hey David,
Thank you for the information regarding the Raxiom Series Sequential Turn Signal Side Marker Lights. I am consulting with my product data team to see if we need to adjust or add anything to the listing on the website. I'm glad you brought this to our attention, and if you need anything else, please feel free to let us know.
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bambi,
I just sent you a text message with more information regarding the return process and I apologize for the trouble you experienced. I completely understand your frustration, and I have issued you promotional credit to use on a future purchase, either online or over the phone. In the meantime, if you need anything else, please feel free to reach out to us.
Thank you,
Allison