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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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These guys are amazing; I think they must take their cell phones home at night. I had a Jeep, and they had everything. Now a Bronco owner and it is a great selection.
I've ordered numerous times from Extreme Terrain, and their techs always have the answers I need. Easy ordering and quick shipping. Who could ask for more?
This is my third time purchasing from Extreme Terrain. First time was great. Second time was not so good. I ordered the nylon paracord roll bar grab handles; red (21-25 Bronco) Item # FB******* because the product description said it came with a pair of roll bar AND pair of headrest grab handles. When I received the product, I was only sent 1 roll bar handle (not even a pair). I reached out to customer service and they sent me the other 1 roll bar handle but said the product description was wrong that it did not come with headrest grab handles. If I knew that, I would have just ordered red rock brand roll bar and head rest grab handles because they are cheaper. I am hoping this third time of ordering from extreme terrain goes well.
Using extreme terrain I can get every thing I need for my jeep all in one place, and they confirm fit for every part which is nice. Shipping has been fairly quick too
The visors are posed to fit the existing holes on the windshield frame. They are way off. Ad says they are adjustable,, they are not. They are great quality, but wrong visors
Hey Harrison,
I'm sorry to hear that the sun visors you purchased did not fit your Jeep as described. I apologize for any inconvenience this has caused you. I see you have already started the return process and were emailed a return label on 9/30/2025. I have issued you promotional credit to use on a future purchase due to the inconvenience. If you need anything else from us, please feel free to give us a shout.
Allison
The rails one was bent and the other side was cut poorly… Also the instructions were wrong had different bracket then what the picture was showing. One of the twist locks broken. Paid for warranty, and want to return only 100 after a 1000k purchase.
Hello Wilmer,
I'm sorry to hear that the item arrived damaged or bent and that you seem to not have the correct brackets. I see you spoke with our chat agent, and she consulted one of our return techs, who offered a mitigation solution. We highly suggest you contact the manufacturer first to get the broken pieces replaced since they do offer a warranty. This way, you won't need to return anything and can just get the right parts. I'm glad you decided to do that, and I have also issued you promotional credit to use on a future purchase online or over the phone due to the inconvenience. If you need anything else, please let us know.
Allison
I purchased side steps/running bars without brackets and have not been able to find the brackets anywhere. Now I have to have these welded on amd it has become a huge pain. I would expect extremeterrain to have the brackets.
Love shopping at Extreme Terrain for your Off Road needs for my Jeeps! Or any off road vehicle! They even ship far in the Pacific in Guam! Thank You Extreme Terrain!
Very easy to order. I like how you can add your vehicle. But this was only to make the order. The real five star will come if my order is complete and delivered and everything is correct. I will update when that happens.
I left message and sales called back. I asked some questions about product and other items, he helped me with products to purchase.
Called in and talked to rep. He looked up sale items and notified me of other items on sale. Saved me money on order. Great
I was shopping for side steps for our newly purchased Wrangler JL. I searched open item listings and the details provided were very helpful. If I receive what was described, I will be perfectly happy with my purchase because I plan to have the steps Rhino lined prior to installation for extra protection and to cover up any scratches.
Always just looking around and see something that's just out of my reach most of the time but extreme terrain makes it within my budget walking with the great sales and support teams online. If you want it they can make it happen for your jeep!
I am very pleased with your company and the service I get when I contact a sales person by phone easy to work with and I love the videos on how to install stuff. Keep up the good work.
All of my purchases from extreme terrain have been high-quality heavy gauge metal and or stainless steel hardware
More than fair prices with quick delivery. I do not have to worry when I place an order with them. I know I will get a quality product.
I didn't look at the site to actually buy anything but I thought the hood sticker was a good idea. It adds a little punch to the blank hood and I like the American flag idea.
Had a few questions regarding TPMS Sensors and Lug Nuts. Opened a chat window and within 2-3 minutes, was on the phone with Jim C. He answered my questions and sent me an email with a link to my cart and within 5 minutes, I was placing an order. Would HIGHLY recommend Extreme Terrain!
The website does a great job and filtering the parts to fit your exact needs. I also called on a Saturday to ask a question about a part. Very knowledgeable and helpful.
Extreme terrain is a trusted company that I have used so many times. Everything always goes good with them and a mistake was made in my part with ordering than they always work with me to get me what I need in return.
The staff and products have always been great with helping find and acquire everything needed for my (5) builds
Always has the products I'm looking for and most of the time has installation guides, and if not, I just go to the manufacturer for product installation.
Fender flare for right side missing.
Easy to order and do business with. Priced reasonable.
Need to get the missing part.
Only know what was shipped at this point. Will know more at install.
Hey Lawrence,
Sorry you were missing one of the fender flares, I'm glad you called into customer service and we have submitted the hardware request to have the missing flare sent out. Please keep an eye on your email for an update regarding the missing piece shipping. In the meantime if there is anything else we can assist you with please let us know.
Thank you,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Seth,
I'm sorry for the issue you experienced with your second order regarding the missing pieces. I apologize for the incorrect listing on our website, and we are currently working on getting this updated. I'm glad they sent you the second grab handle that you were missing. I have also issued you some promotional credit to use on a future purchase, either online or over the phone, due to this inconvenience. In the meantime, if you need anything else, please let us know.
Thank you,
Allison