On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I gave 4-stars due to the return policy. I wish it was better and not charge the customer for this process. Also, 4- stars due to the incessant email ads. There are too many IMO and clog up my in-box. However, with that said; The customer support via chat was great. Finding what I needed was easy by way of the website. Checking out was easy and no issues.
Purchased a steering wheel cover and really appreciated the wide variety of choices and options available. And the price was very affordable also.
The online shopping experience is one of the most seamless in all the ones I've been to... maybe Amazon is comparable... but, not many more. I never get push back on questions or issues. Presumably all that good service is baked into your prices, but that's a 'convenience factor' that's worth the price of 'admission'.
I can't give the exact date of the purchase I made from you in regards to a cold air intake for my tundra, but after investigating the tracking number with FedEx, it hasn't even been shipped and I'm pretty sure that it's been over a week since I ordered it so could somebody please look into why FedEx has not been able to pick up the package to deliver it I appreciate any information in regarding this matter thank you
I had questions; they had answers. Currently awaiting my products to arrive, but the purchasing process was very easy. I'd buy from here again.
I just needed a part. I saw that estimated shipping was 1 day and free for my order. Great. I wondered where was this part coming from. I had checked other suppliers and was able to quickly find the locations of their offices and warehouse. But I had a real struggle with finding out any information on your locations easily. You might want to clean up that contact/about us page and add that information somewhere in there. As far as anything else, I just place the order, we'll see how it goes after it arrives.
Thank you for the Military discount, it is really appreciated. I will continue to support companies with my business that continue to support us. Not every company does, especially one that is a professional as this.
Everything is on the site, but sometimes when I type in the item I am looking for, it doesn't show up; however, if I click a similar item and go to recommendations, it shows up there. It's a bit wonky sometimes, even with exact wording
Was having a little difficultly deciding on what i wanted to purchase for my Jeep, The sales team was great with options and understanding my budget. Can't wait to keep up the upgrades.
After ordering, and paying for items I received an email stating that my order was received. Shortly after I received another email stating that one item was out of stock and expected a 12+ week delay. Unacceptable, and the last time I will order from your company. If would have canceled the entire order if I could have, but that wasnt an option.
Hello Jeffrey,
Thank you for your recent order and for sharing your feedback with ExtremeTerrain. We apologize that when you placed your order we showed both of the items as being in stock, but then you were informed that the RedRock Sunglass Storage Compartment was out of stock. Your frustration with this situation is understandable. It is our goal to have our website updated with the correct inventory, but this was not the case with your order, and we fell short of our goal, and more importantly your expectations.
After reviewing your order, we issued you a credit to your ExtremeTerrain account, due to the inconvenience you experienced. We would love another opportunity to provide you with the service we strive to provide to our customers. This credit can be used on a future purchase and is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Found a style and exact fit for my Tacoma with ease, ordered the 15th arrived on the 16 ( don't know how that was even possible) and arrived in great shape.
Your website is very easy to use, could understand all that was presented, looking up the specific vehicle was great. I am looking forward to receiving the product.
I love how easy it is with Extreme Terrain to find parts to upgrade my Jeep's potential. You folks have a large inventory with excellent pricing! You provide detailed info on your products which is a huge plus; not every aftermarket parts distributor does this. You make it easy to reach out and ask questions through your contact modes. I also really appreciate the discounts and rewards program that is afforded to me by you folks. Additionally, I love how you mail out a periodic catalog with all the new goodies & gadgets!
I have bought a few items from Extreme Terrain and i have never had a issue with payment or shipping. Thank you for giving me a military discount.
Randall helped me with all the parts I needed for my jeep. I appreciate all the help. Good quality and very fast shipping. Will purchase what I need right here.
Thanks Again.
I needed to order a tie rod for my 2022 Jeep Wrangler. I wasn't sure which part to buy so I reached out through the chat for a return call to ask for tech help. I was told by the A I chat that I would receive a return call in 10 to 15 min. As of today when writing this review, 2 days later, I still haven't received that return call. After waiting for approximately an hr, I reached out to a mechanic friend of mine for help in deciding which part to purchase. In the past I've always received the return call and gotten the help I was needing. I hope this is not how things are going to be from now on. The customer service was one of the main reasons I've been a customer for as long as I have. Over the past 11 years I've built / repaired 5 jeeps.
While browsing through the catalogue, I was interested in upgrading my fog lights on my Jeep. Gladiator but had concerns regarding the fact that I had modified the front bumper with a DV8 bumper upgrade had questions as if these fog lights would be compatible to set bumper thanks to the tech-support. Greg sent me fog lights that were compatible for set bumper upgrade. It was greatly appreciated. Looking forward to my next upgrade.
It is not as fun as old days with the online Ap
But still ok
I needed help when the wrong product was shipped, I "chatted" with the AI agent and got a call from a human a few minutes later - on a Saturday! The issue was resolved quickly and seamlessly. Will definitely continue to us XT for future purchases.
Bought a radiator that didn't include the connection fittings that most radiators for that make and model include. The manufacturer and extreme couldn't source them. But customer service was handled well they made return shipping easy and gave me a discount on another radiator so it was the right way to handle it.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hello Greg,
Thank you for your recent order for the Spectre Performance Cold Air Intake; Polished (07-11 5.7L Tundra). We apologize for the confusion regarding when the item will be shipping to you.
This item was being shipped to you directly from the manufacturer. When the order was placed on 2/11/2026, we show the "Get it By Dates" were listed as 2/17-2/23. These dates are noted on the product page, to the right of the photo of the item.
We do show that the item shipped out on 2/17 and was delivered on 2/20.
To check the status of your orders you can view this information in our Customer Portal. orders.extremeterrain.com/ you can enter your order information, or logon if you created a profile with us. You will be able to view the information regarding your orders on this page.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy