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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I needed help when the wrong product was shipped, I "chatted" with the AI agent and got a call from a human a few minutes later - on a Saturday! The issue was resolved quickly and seamlessly. Will definitely continue to us XT for future purchases.
Bought a radiator that didn't include the connection fittings that most radiators for that make and model include. The manufacturer and extreme couldn't source them. But customer service was handled well they made return shipping easy and gave me a discount on another radiator so it was the right way to handle it.
I finally purchased my first Jeep Wrangler after many years of waiting and saving so that my youngest son and I can have a project to work on and get set up for Eagle Scout extreme camping trips. I have been hunting for parts and always come back to Extreme Terrain. Huge selection, Quality parts and the absolute best price. Looking forward to future projects but the only problem I have is the selection is to good. It takes me to long to make up my mind and choose!
Called in had a couple questions about things for my Jeep. They were great very knowledgeable and if they didnt know they told me how to find out. Thank you great to deal with.
I'm pissed i ordered an open box …. Who the hell says an open box is a used part that has the tie rod ends cut off and is completely useless I will probably never make another purchase from you again I just want my money back at this point it says open box not used and hacked up …..
Josh could not have been better on answering my questions and follow up communication. The other people I talked with were very helpful. Being able to talk to a live person in this day and age is a bonus and a company I can work with!
Great company and even better customer service. I am a stickler on customer service and this company actually cares about their customers even after the sale. They have gained a loyal customer.
I've bought a few things from them and so far my experience has been flawless. Fast shipping and everything has been as expected. Will continue to do business with them.
Great product. I should buy stock in Bestop with the amount of products I've bought over the years. The order and shipping was fast, seats arrived boxed and wrapped, no issues. My original OEM seats were toast. After install, I couldn't believe how high I sat up and how much cushion there was. Hopefully this will soften the ride from the leaf springs. As I continue to rebuild my girl, Extreme Terrain is quickly becoming my go-to.
I added pictures of 37 year old seats to "Sweet" new seats. Next, rims, new 29" ATs. The rebuild is slow and costly, but it'll get finished.
I bought all new lights for the front of my JK and installed all 6 of them (headlights, fog lights, blinkers) easy to follow directions. Much brighter than the stock lights and even when there not on they make my Jeep look customized.
Called to report getting the wrong part. Rep tried to help but explained that there's a process. He could not just generate a return slip. I have to take pictures of incorrect parts. They will now take 3 business days to get back to me. I understand if I need to go through this if it's my fault. But it was obviously yours. Not the best customer care policy. Rep was fine and apologetic. Only reason I did not give it a one-star experience.
Hello Oscar,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding your recent for the wheel spacers. We reviewed your order, and we apologize for this error in sending the incorrect item to you. We work hard to have the orders shipped quickly and correctly to our customers, and we fell short of our goal and more importantly your expectations with your order.
We understand our return process can be frustrating, but we do appreciate that you have started the return of the spacers using the return label we emailed to you. We approved the replacement to be shipped to you, and you should be receiving an email with the new tracking number.
Due to this situation, we issued a credit to your ExtremeTerrain account that can be used on a future purchase. This credit is valid until 5/31/2026,
If you have any questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Always good to deal with. When I speak with them they are always helpful even if I don't buy anything at the time. Most have knowledge on parts and if they are unsure they help you look into what you are looking for. Have never had a bad experience yet with them.
Door jam switch received in the mail and install attempted. Unlike my experiences with door jam switches, would not "lock" into place in the door frame. I even tried the trick I saw on a YouTube video of using a socket and hammer to tap it in. When I examined it compared to the previous switch housing, it appears that the raised plastic tabs around the base are shorter by about half than on the existing switch to be replaced.
Of course, the switch came apart on me while fiddling with it (as previous door jam switches have done to me, rendering it useless.
I called Extreme Terrain and Andre came to my aid. He immediately initiated a refund request, even though I told him that I didn't mind paying for it, since it's only a $5 switch.
I have been very impressed with both Andre and his the review authority in their diligence in getting back to me multiple times after I sent in the pictures, which culminated in approval of the refund.
Even though it is only worth $5, it is worth a lot more than that to me to have this switch working so I don't wake up in the morning to a dead battery in my TJ. This shows me the sincerity Extreme Terrain and.its employees have towards their customers. So, when searching for parts on the internet, I am more likely to be drawn to your site when given a choice between parts and accessories.
Bravo and thank you all.
Ordering was easy simple and delivery was quick. The bad thing is, the instructions are digital and when going to website under install instructions the part number is not found. You need to fix your website
Hello Timothy,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding the installation instructions for the Amp Research PowerStep Running Boards that you recently purchased, We are sorry that you were unable to locate the installation guide on our site.
We reviewed your order, and we see that you spoke with our Customer Service team, and they assisted you in setting up a return, since this item is not discontinued from our site, and you were experiencing issues with the running boards. We apologize for this situation as we want our customers to be happy with the items they order from us.
If you receive an item, and you did not receive the guide, or they are not available on our site, please contact us, and we will work to get this guide sent to you.
Due to this situation and the frustration it caused you, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order, and it is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Terrible communication no effort in shipping. My goods takes forever they suck don't buy from them. They drop shippers and they $#*!ing suck.
Hello Brian,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your order for the XS Power Voltage Controller Kit for GM D and AD 4-Pin Alternators; Blue Display. We apologize for the inconvenience this issue has caused you and your frustration is understandable. It is a goal of our to have orders shipped to our customers in a timely manner and we apologize that we fell short of our goal with your order.
We show that you placed the order on 2/1 and the noted "get it by" dates were listed as 2/10-2/16. While we prefer to ship items from our warehouse, there are some items that we have to reach out to the manufacturer and have them ship the order to you. We try to keep our customers updated with the most updated information we are provided.
I see that you contacted us, and we submitted a request to have the order cancelled. We are reaching out to see if they can cancel the order. Once we receive a response, we will email you that the order was cancelled, and you will be refunded. If they sent the item already, and you receive it, please contact us, and we will be happy to set up a return for you.
If you have any additional questions please contact us, and we will be happy to assist you.
Thank you,
Amy
I checked multiple items to send to the cart, buy only the first item checked went there. I had it click on each item, send it to the cart then go back to each other item one at a time.
Hello Scott,
Thank you for your recent order and for sharing your feedback with ExtremeTerrain. We value the feedback that we receive from our customers as the comments help us make improvements to the products and services we provide to our customers.
We submitted a request to see if it is possible to add a "continue shopping" link or pop up box after an item is added to a customer's cart. Thank you again for bringing this idea to our attention.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
This is the 2nd purchase I've made as a gift for my husband. Dan W. Helped me both times. He truly listens to what I'm looking for and is clearly knowledgeable and is super patient with me. My husband is super happy I have a personal assistant at Extreme Terrain and so am I. Thanks again Dan!
Spoke with Steve this morning regarding compatibility of a hitch and bumper. He looked everything up and gave me the okay. Ordered the part
Bought many items from this site. Every time I have received exactly what I was expecting. And any returns have been super simple.
If it was an option, I would give 0 stars as everytime I try to order product from your company, there is always an issue. Box all open and tore up and late delivery. Ask for some kind of refund as its not what I paid full price for. Sure but it would take away any warranty that came with it. Why not take care of your customers? Why make it worse for the customer when the mistakes we're from the company and not the customer?
Hello Rodney,
Thank you for taking the time to share your feedback regarding your experience with ExtremeTerrain. We were disappointed to hear that you received your items in an unsatisfactory condition. It is our goal to have orders shipped to our customers in a timely manner and that they are received in good condition and we fell short of our goal, and more importantly your expectations with your orders.
We show that you recently ordered a RedRock Drag Link Assembley and the box showed up showing signs of damage to the shipment. The representative you spoke with was able to assist you in setting up a return and replacement, and it was delivered on 2/13. We hope that the replacement package was undamaged when it was delivered.
We reviewed your past orders and see that you had also experienced issues with the PowerStop brake calipers and brake rotor and pad kit. We worked with PowerStop and they were able to assist you with the hardware that was missing from your order.
Due to these situations, we issued a credit to your ExtremeTerrain account. This credit can be used on a future order and is valid until 5/31/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you,
Thank you,
Amy
Purchased a read bumper and swing gate, item was never shipped due to different mailing and billing address had to call to sort out, didn't receive a call letting me know it never shipped. Item was missing hardware when it did finally arrive. When returned didn't receive full refund.
Hello David,
Thank you for sharing your feedback with ExtremeTerrain regarding your experience with the Barricade Classic Rear Bumper and Tire Carrier that you ordered on 5/5/2025. We appreciate the feedback that we receive from our customers so we can make improvements to the products and services we provide to our customers.
We can understand your frustration when there was a delay in shipping the items to you. We do show that we reached out to you for additional information, so your order can be approved. We show that you contacted us on 5/7 and the order was approved and shipped the following day on 5/8 and was delivered on 5/10.
We show that you contacted our Customer Service on 5/13 to set up a return for the bumper and tire carrier as you no longer wanted the items. We set up a return, and there was a $50 return fee associated with the return. This fee is deducted from the return cost. With certain return requests we do charge a return fee and this should be shared during your conversation with our Customer Service Representative. You would have the option to purchase a discounted return tag from us, or you can choose to purchase your own return label. If you elect to source your own return label, we do ask that you contact us wtih the return tracking so we can monitor your return and confirm that you are refunded in a timely manner.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
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Hello Brian,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent purchase from our website. We reviewed your order, and we apologize that the description noted on the Open Box item did not confirm the damage to the tire rods. We do try to make the descriptions and photos accurately describe the item, and we fell short of our goal and more importantly your expectation with this order.
We reviewed your order, and we see that you spoke with our Customer Service Team, and they were able to set up a return for you.
Due to this situation, we issued you a credit to your ExtremeTerrain account and this can be used on a future purchase. We would love the opportunity to make this situation right for you. This credit is valid until 5/31/2026.
Thank you,
Amy