RealTruckReviews 8,623

Called to see when a "temporary unavailable" item would be back in stock and within minutes the sales rep Jacquelyn found a partner that had it in stock and had it drop shipped from that facility. Arrived within 48 hours of working with Jacquelyn!

I was able to make my purchase and received a discount. The staff at ext 1539 was very knowledgeable and helped me make a good decision.

I ordered the wrong part for my truck due to my misunderstanding. The REAL TRUCK Representee was very knowledgeable and helpful in getting my order corrected to my satisfaction with no hassle. I am very pleased with their products and service after the sale.

It was packed very well. Install was not hard not sure what the shims were for Cold weather install the rubber was a little stiff should even out with some heat👍

We got one correct part and one wrong part. I emailed twice about it now and no response to correct the issue. Talking to the sales rep I asked for a regular crew cab nerf bar and we were sent one for a double cab.

The customer service helped, he was very hard to hear. Was not very clear on how long it will take to receive the parts I inquired about. I felt like I was still unsure of the wait time. Also thought the shipping charges were excessive for plastic parts.

Matthew Tutty was great help. Helped me find the products I needed. Alot of help in picking the best tuner for my truck! Appreciate it very much!

The running board is great! Very solid and we love that it could be attached to the frame.

The drop steps are pretty much useless. Folks in our neck of the woods wear boots, not ballet shoes. In addition, the steps aren't placed in a usuable location and actually make it very difficult to get out of the driver's side if the Four Runner door is in a tight spot and can't be opened al the way.

In short, the steps will be removed and we'll be looking for someting with at least a 6" to 8" drop, a step that sticks out from the truck further, and one that can be placed in a usuable location in relation to the Four Runner drivers and front passenger's doors.

My chat "person", Reagan, was able to help me with my order. Things went smoothly. My only 2 complaints:
1. Packages were shipped and will have arrived in 3 separate deliveries. (Still have not received 3rd package of rails)
2. The top rail package had been dropped on its end and dented/scratched paint on the end. Rail was sticking out of box end. The plastic end cover still fits, but for the price... maybe package better? (All this while reading on box "new improved packaging"!

Product looks good. Will give updated ratings after installed and used.

Purchased my cover through the chat line. The representative was outstanding! (Tanya, I think but not sure). Very knowledgeable and helpful.

Ordered the parts 5 days ago. Spoke with live person on the phone when ordering parts were in stock but have yet to be processed for shipping

I purchased Realtruck Truxedo cover #******* for my 2022 Chevy Silverado 1500 5'8" bed. I received the cover in a timely manner. When I went to install the cover, I needed the bulkhead seal to have a perfect seal. When I rolled out the rubber foam seal with adhesive, I found it 10 inches short only 55 inches long. So I called customer service about this and they told me it was supposed to be 65 inches and they would send one out the correct size right away so I could install my cover. I received the new bulkhead seal in a timely manner; however the new replacement bulkhead seal was again only 55 inches long. I am dumbfounded how that mistake could be made twice how many other people has had this same problem? So I called again and spoke to Judy and she is going to make sure they send out the correct size 65 inches. Now i must wait again to install my cover because the bulkhead seal is one of the first things you must do for a perfect fit. Thank you Judy

After calling in & working with a salesperson I deliberately paid an enormous amount for 2 day shipping to get a tonneau cover in time for a trip. Placed the order in time on Monday for it to ship out that day and even had 1 day grace period before I left on Friday. On Wed Fedex said they delivered 1 of 2 packages it but it wasn't to me. They had returned it to the warehouse in TX but it took them all day to find it. I had called Fedex & RealTruck when it didn't show up. By the time they found it Wed evening there was no way to get it to me by Thursday. I'm very disappointed. They will refund the shipping but that doesn't get me what I need before I leave town. Can't comment on the quality of the product because I don't have it yet.

Real truck is very much professional, honest and courteous. They will feel your needs in every way possible and work with you anyway to make you very satisfied anytime I shop for something I always go to real truck first

I contacted real truck in regard to a tonneau cover and some letter inserts for the tailgate of my F-150 pickup truck. The customer service representative emailed me back with a few questions and then supply me with a quote and a discount for being a first-time customer. I got an email the following day that the tonneau cover has already shipped.

It was easy to install my BakFlip MK TS. Purchasing was a breeze via phone call. I received the product as promised in 3 days. It was nicely packaged in strong boxing materials. The only thing that bothered me was all the metal shavings from where the aluminum was drilled (Taped). Thought that should've been cleaned up by the person drilling the holes.

I asked for a discount before I placed my order which was granted and I agreed to buy. When it came to checkout the discount was forgotten and I paid full price

I am a Real Truck repeat customer. My sales associate is always extremely knowledgeable, professional, friendly, and efficient. It is super easy to get what I need shipped fast at the best price. Military discount is an added bonus thank you.

No fuss service. I asked and she answered. Tonneau will. E here Sarurday. My first Lo-Pro lasted 13 yrs. Almost as. Good as new when I sold the truck

I ordered a Tonneau cover for my truck. After 8 days of waiting for it to ship, I called and talked to a nice girl. She could not give me information about when my order would ship so I canceled the order. I have now been trying for a week to get my money refunded. I can't get anyone to answer when that will happen. I had high hopes for RealTrucks, I just bought a new truck and had several items I was interested in. I can't recommend doing business with RealTrucks, yhey have poor customer service.