RealTruckReviews 8,706

RealTruck used to be a great company, I bought often. Now, my experience reflects other bad reviews. Was told a top "was in stock and would ship Monday". It's now Thursday, no top, no shipping number, and no response to my request for information

Sheddrick was really helpful. He was able to get things going for our customer and I would of ordered the wrong part if it was not for his help.
Dale

Spent about 1.5 hours trying to order my truck bed cover. After chatting with 3 different people on the chat line still could not confirm a order. The next morning I found out 2 bed covers were processed. Took a call to speak with a company representative to straighten out my order.

I can't rate the product(s) yet, as I haven't received them. If they do indeed fit my vehicle then I'll be quite happy. If they don't... well you get the picture.

Ordering parts was simple via chat. The link sent to pay was easy to use and worked well. The salesperson was courteous and knowledgeable. I'll continue to shop here.

Customer service for ordering and delivery time frame was fine however never received a shipping notification email- parts just showed up on the porch two days later- glad I happen to see them out there.

Very professional salesperson, knowledgeable about the product in question that I was asking about co.
Polite and very courteous.

I'm disappointed that the parts I invested in years ago are now obsolete in the sense that parts are not available. The fact that they don't have a retrofit motor is not understandable. These steps are expensive and to have to replace them because something as simple as the motor is not available!

Was searching for a cargo mat for my 2020 Tucson that we recently bought.

Your representative was very helpful. I look forward to receiving it soon!

I inquired about a product that I was informed was back in stock but when I went to order it, it was already out of stock again. I started a chat with one representative and he told me that I could enter my email address and then be notified when it's available again. Then I started another chat with a fellow named Matt C and he actually put some effort into helping me and asked me to give him a few minutes to look into it and when he came back he said that he located the item with one of his vendors and asked if I was ready to make the purchase. I said absolutely and he set up payment for me which I did and within moments I had confirmation f my order. That was last evening and by this morning I got confirmation that my item shipped. This happened all because of the diligence of the representative, Matt C and I thank him for his time and effort especially because after my experience with the first representative I could have easily given up.

I ordered the wrong floor mats. I called in the next day. Explained the situation to your rep, and was told the easiest thing to do would be to cancel the current order and submit a new on. So she said she cancelled my order, and then transferred me to the sales team to order the correct mats. Now I'm stuck with both orders.

Overall I have been very satisfied with Real Truck and the husky products. I contacted them to see
If they would match an advertised discount on a Husky product through another vendor. Prior
To this I did purchase the front and rear mats for my vehicle on their site and this product did not
Show as available on their site. Ultimately they gave me higher discount than they advertised
At the time and I accepted the offer and they quickly sent the product to me.

Easy to navigate site and find what you're looking for. Customer service reps are knowledgeable and available to answer questions. And quick delivery of your order.

Salesman was very courteous and helpful making sure I got what I wanted. Anxiously waiting to see if the dashboard cover fits as promised.

Matt C. Was extremely helpful finding me the proper tonneau cover for my truck. He couldn't have been nicer. Thanks again for all your help Matt. Sincerely, Jeff Duff

Ordered a Bedrug for my 2006 Jeep LJ. Was told that the lead time was 2-3 business days with inventory in-stock at the warehouse. With no follow up, a week later I called. Now being told it will be 3-4 weeks. Still no real tracking provided. No idea of the actual timeline. May cancel in a couple of weeks if not update is given, and go with another vendor.

All there stuff is good quality chat line was great service was good a came quickly will keep ordering from them. Thanks Robert S.

I was told the floor mats were better than another brand, but they are... in fit nor perceived quality. Rather than return them though we've decided the reduced cost makes them acceptable. Unfortunately the mud flaps don't fit so they will be returned.

Your sales order needs a phone number to follow up, reference mine *******.
Im looking if it shipped but you dont have a phone number to follow up, thats stupid and time wasting...

Shopping by phone was very satisfying. Can not tell you about the product yet, haven't installed or checked for leaks. The last product (Bakflip) that I purchased from you I have had nothing but trouble with. The plastic corner pieces leak badly and have broken twice. I won't buy a bakflip again unless changes are performed on the product.