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PaintScratchReviews 6,309

4.6

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From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, NV, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

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Texas
1 review
0 helpful votes
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Great instructional videos
February 28, 2026
Updated review

Great instructional videos, very good product... Thank you for allowing me to keep my old vehicles looking presentable and keeping rust away!

Date of experience: February 18, 2026
Nick H. — PaintScratch Rep
2 weeks ago

We’re thrilled to see your review! Knowing our work is helping drivers keep their cars looking sharp pushes us to keep raising the bar. Thanks for being part of the PaintScratch story.


Very Satisfied
November 24, 2025
Previous review

The products are excellent. The videos were perfect for my first time doing minor touchups to my old truck. I painted the top of the bed rails to preserve them and make them look good and it worked great.

Date of experience: November 1, 2024
Alabama
1 review
0 helpful votes
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1970 c10 touchup
February 28, 2026

Orderd spray can of touch up paint for 1970 c10, could not ask for better color match. 504 Med. Green. No listing for 1970 model. But was listed under 1969 model.

Date of experience: June 24, 2020
Nick H. — PaintScratch Rep
2 weeks ago

We’re thrilled you’re happy with your order. Thanks for letting others know about PaintScratch.

Virginia
1 review
0 helpful votes
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Close but not a perfect match
February 27, 2026
Updated review

I purchased 3 aerosol cans of touch-up paint in Porsche Guards Red (84A), to repaint my front bumper. The color match to the rest of my car was good, but not perfect.

Date of experience: February 17, 2026
Nick H. — PaintScratch Rep
2 weeks ago

Thank you for taking the time to share detailed feedback. We’re sorry parts of your experience fell short and we’d like a chance to fix it quickly for you.


I'd feel much more comfortable ordering from Paint...
February 6, 2026
Previous review

I'd feel much more comfortable ordering from Paint Scratch if there was a money back guarantee on color matching. Touch Up Direct (TUD) has such a guarantee. I ordered paint from TUD, (the same color as I'm ordering today from Paint Scratch), and it wasn't a perfect match. They offered to make a second mix after I provided details and photos of the mismatch (to my original 27 year old original paint). The second attempt wasn't a good match either. After hearing this they gave me a full refund. While the match was imperfect and I now need to repaint over the bumper I painted, I really appreciate that Touch Up Direct offered a full satisfaction guarantee.
Hopefully the paint I receive from Paint Scratch will be a perfect match and I don't ned to contact you again, but it would be reassuring if you did offer a guarantee similar to TUD.

Date of experience: January 27, 2026
Louisiana
1 review
0 helpful votes
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Perfect match of outdated colors
February 26, 2026

1977 MGB factory color, but not faded to bad ( repainted 10 or so years ago).
Spray can and pet perfect match! Can has fine spray with turn able nozzle. Goes on well, dries to good gloss. Search by year make and color name really helps.

Date of experience: April 15, 2024
Nick H. — PaintScratch Rep
2 weeks ago

Really appreciate you taking a moment to share this. It helps keep our small team going strong.

California
1 review
0 helpful votes
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Great Paint
February 24, 2026
Updated review

I have successfully used this paint on my Lexus RX 300 years ago and it still looks great. I just bought a second round since I now have another Lexus that could use a touchup. Thanks for a great product!

Date of experience: February 13, 2026
Nick H. — PaintScratch Rep
2 weeks ago

Thanks a ton for the review. Every positive note helps other drivers find us.


Lexus RX 300 Bumpers
February 3, 2026
Previous review

Exact color match, easy to apply, excellent paint!

Date of experience: January 23, 2021
Washington
1 review
0 helpful votes
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Good for amateurs
February 22, 2026

Used a paint kit to paint left rear quarter panel following the corner being creased in. I was able to pound the damage out close to original and Bondo and sand the surface before using the paint kit to achieve a result that no one notices as different from the previous full aftermarket paint job.

Date of experience: September 22, 2022
Nick H. — PaintScratch Rep
2 weeks ago

We’re thrilled you’re happy with your order. Thanks for letting others know about PaintScratch.

New York
1 review
0 helpful votes
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Great products!
February 20, 2026

The products are top quality. I particularly like the option of getting single stage paint for my classic. The color matching is spot on.

Date of experience: February 10, 2026
Nick H. — PaintScratch Rep
3 weeks ago

We’re thrilled you’re happy with your order. Thanks for letting others know about PaintScratch.

California
1 review
0 helpful votes
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Rare Paint Colors, Good Match
February 19, 2026

I've used PaintScratch to touch up my 1958 Edsel. Obviously the paint is hard to find and I love being able to get a decent match.

Date of experience: October 15, 2025
Nick H. — PaintScratch Rep
3 weeks ago

Really appreciate you taking a moment to share this. It helps keep our small team going strong.

Oklahoma
1 review
0 helpful votes
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Website is needlessly convoluted, VERY user unfriendly, and evidently designed by a child. I've ordered thousands of $$ worth of paint from this outfit, at least 7 or 8 times. Now ALL of my history is gone. Also, I tried to change my email and your "website" evidently didn't take it. Probably has something to do with my history being gone too, it was too confusing for your website. PScratch obviously went for the lowest bidder or hired a mentally-challenged family member to create your website... fire them.

Date of experience: February 9, 2026
California
1 review
0 helpful votes
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Very pleased with speed of service.
February 19, 2026

Very pleased with the time it took to receive the paint, although the paint color was off considerably compared to the last can of that same color code I purchased from you. I'll be going through the process of matching the paint.

Thank you for your service.

Date of experience: February 8, 2026
Nick H. — PaintScratch Rep
3 weeks ago

Awesome to hear your experience was good. We’re a small crew and words like this keep us motivated to do better.

Arizona
1 review
0 helpful votes
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Great service
February 17, 2026
Updated review

Great service, FOLLOW, follow directions. If in doubt they are always willing to guide you. Take your time and be patient. I have used them twice and the experience has been fantastic both times.

Date of experience: February 7, 2026
Nick H. — PaintScratch Rep
3 weeks ago

We’re thrilled you’re happy with your order. Thanks for letting others know about PaintScratch.


Good products
January 27, 2026
Previous review

Have used PaintScratch a couple times and have always had a good result. Any questions are usually answered quickly. Take your time and follow the instructions to the letter. Have patience and practice off the vehicle first.

Date of experience: December 22, 2025
South Carolina
1 review
0 helpful votes
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Worth the Wait...
February 16, 2026
Updated review

For 1972 VW BAJA SE. I ordered a small vile and a pen and provided the paint code.
Was kept informed of progress until shipped - then all H broke loose.
Was shipped during Jan 2026 generational bad weather in West through East
Not totally PS fault - but maybe the Shipping Dept could think about things?...
Rating would be a 5 otherwise.
The paint match is perfect. A bit tricky getting the hang of applying it.

Date of experience: February 6, 2026
Nick H. — PaintScratch Rep
3 weeks ago

Thank you for the positive review. It’s great to know PaintScratch worked well for you. If there’s anything we can improve to make it perfect, we’re all ears.


Many ordering options
January 23, 2026
Previous review

Many ordering options - everthing I need and nothing I don't!

Date of experience: January 13, 2026
Illinois
1 review
0 helpful votes
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Wonderful customer service
February 15, 2026
Updated review

Fantastic customer service. However I've been unable to used the product because of the weather. Perhaps I'll leave a review after I've done that.

Date of experience: February 4, 2026
Nick H. — PaintScratch Rep
4 weeks ago

We appreciate you letting us know what went wrong. Our team is reviewing your comments and we’d love to resolve it so your experience ends on a better note.


I had questions before I placed my order
January 24, 2026
Previous review

I had questions before I placed my order. They were proactive in helping me. Would highly recommend!

Date of experience: January 14, 2026
New York
1 review
0 helpful votes
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Have not been able to use it yet
February 13, 2026

Very quick turnaround, and everything was expected. Unfortunately, we are in the deep freeze here, so I need to wait until it warms up to be out there trying it.

Date of experience: February 3, 2026
Nick H. — PaintScratch Rep
4 weeks ago

Appreciate you taking time to write. Knowing we’re helping drivers match their paint right keeps us pushing forward.

Oklahoma
1 review
0 helpful votes
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Disappointed
February 9, 2026

Did you receive the product in a timely manner like promised and uses a shipping service that they know is not reliable and expects people to be patient and understanding, not professional!

Date of experience: January 30, 2026
Virginia
1 review
0 helpful votes
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Usually, I place order and no issues. They keep me informed status of order. I usually wait about 10 days to receive, which is not an issue.

Date of experience: January 26, 2026
Nick H. — PaintScratch Rep
1 month ago

Wow, this made our day. We built PaintScratch so people could fix their paint at home without stress and reviews like this remind us why.

Texas
1 review
0 helpful votes
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Can't wait to try them!
February 4, 2026
Updated review

Super easy to order for my Newmar. I can't wait to paint the A/C shrouds and the fridge vent so it looks like before the replacements. I can tell from looking at the cans shipped that it will match the base paint coat of the coach. I also have a few rock chips on the front I am going to touch up as well, once the weather gets better.

Date of experience: January 25, 2026
Nick H. — PaintScratch Rep
1 month ago

Thanks for the love and support. It means a lot to us here at PaintScratch.


I have all my color codes, so fingers crossed!
January 14, 2026
Previous review

I have all my color codes, so fingers crossed!

Date of experience: January 3, 2026
Sweden
1 review
0 helpful votes
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I needed to paint the interior side and f the doors on my 77 Squarebody GMC. Paintscratch miss me thee spray cans. The paint marched well and covered what I needed.

Date of experience: January 19, 2026
Nick H. — PaintScratch Rep
1 month ago

Thanks so much for leaving a review. We’re glad PaintScratch worked out for you.

Kentucky
1 review
0 helpful votes
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I' use Paint Scratch exclusively
January 29, 2026
Updated review

This is the 2nd time I requested a paint code that wasn't listed and for the 2nd time paintscratch.com came through once again! Such a pleasure to work with

Date of experience: January 19, 2026
Nick H. — PaintScratch Rep
1 month ago

Thanks so much for leaving a review. We’re glad PaintScratch worked out for you.


Great experience. My color was not listed and I filled out the form requesting my color. In one day Paintscratch.com listed my color and was able to purchase. Great servicehi

Date of experience: February 19, 2025
Texas
1 review
0 helpful votes
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Awesome resource to know paint type and color codes even if not purchasing from them. Products are great and site is even better.

Date of experience: January 10, 2026
Nick H. — PaintScratch Rep
2 months ago

We’re thrilled to see your review! Knowing our work is helping drivers keep their cars looking sharp pushes us to keep raising the bar. Thanks for being part of the PaintScratch story.