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PaintScratch

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.


paintscratch.com
Incline Village, Nevada, United States
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PaintScratch Reviews Summary

The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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7,780 reviews

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Oklahoma
1 review
0 helpful votes
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Website is needlessly convoluted, VERY user unfriendly, and evidently designed by a child. I've ordered thousands of $$ worth of paint from this outfit, at least 7 or 8 times. Now ALL of my history is gone. Also, I tried to change my email and your "website" evidently didn't take it. Probably has something to do with my history being gone too, it was too confusing for your website. PScratch obviously went for the lowest bidder or hired a mentally-challenged family member to create your website... fire them.

Date of experience: February 9, 2026
California
1 review
0 helpful votes
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Very pleased with speed of service.
February 19, 2026

Very pleased with the time it took to receive the paint, although the paint color was off considerably compared to the last can of that same color code I purchased from you. I'll be going through the process of matching the paint.

Thank you for your service.

Date of experience: February 8, 2026
Nick H. PaintScratch Rep
2 months ago

Awesome to hear your experience was good. We’re a small crew and words like this keep us motivated to do better.

Arizona
1 review
0 helpful votes
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Great service
February 17, 2026
Updated review

Great service, FOLLOW, follow directions. If in doubt they are always willing to guide you. Take your time and be patient. I have used them twice and the experience has been fantastic both times.

Date of experience: February 7, 2026
Nick H. PaintScratch Rep
2 months ago

We’re thrilled you’re happy with your order. Thanks for letting others know about PaintScratch.


Good products
January 27, 2026
Previous review

Have used PaintScratch a couple times and have always had a good result. Any questions are usually answered quickly. Take your time and follow the instructions to the letter. Have patience and practice off the vehicle first.

Date of experience: December 22, 2025
South Carolina
1 review
0 helpful votes
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Worth the Wait...
February 16, 2026
Updated review

For 1972 VW BAJA SE. I ordered a small vile and a pen and provided the paint code.
Was kept informed of progress until shipped - then all H broke loose.
Was shipped during Jan 2026 generational bad weather in West through East
Not totally PS fault - but maybe the Shipping Dept could think about things?...
Rating would be a 5 otherwise.
The paint match is perfect. A bit tricky getting the hang of applying it.

Date of experience: February 6, 2026
Nick H. PaintScratch Rep
2 months ago

Thank you for the positive review. It’s great to know PaintScratch worked well for you. If there’s anything we can improve to make it perfect, we’re all ears.


Many ordering options
January 23, 2026
Previous review

Many ordering options - everthing I need and nothing I don't!

Date of experience: January 13, 2026
Illinois
1 review
0 helpful votes
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Wonderful customer service
February 15, 2026
Updated review

Fantastic customer service. However I've been unable to used the product because of the weather. Perhaps I'll leave a review after I've done that.

Date of experience: February 4, 2026
Nick H. PaintScratch Rep
2 months ago

We appreciate you letting us know what went wrong. Our team is reviewing your comments and we’d love to resolve it so your experience ends on a better note.


I had questions before I placed my order
January 24, 2026
Previous review

I had questions before I placed my order. They were proactive in helping me. Would highly recommend!

Date of experience: January 14, 2026
New York
1 review
0 helpful votes
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Have not been able to use it yet
February 13, 2026

Very quick turnaround, and everything was expected. Unfortunately, we are in the deep freeze here, so I need to wait until it warms up to be out there trying it.

Date of experience: February 3, 2026
Nick H. PaintScratch Rep
2 months ago

Appreciate you taking time to write. Knowing we’re helping drivers match their paint right keeps us pushing forward.

Oklahoma
1 review
0 helpful votes
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Disappointed
February 9, 2026

Did you receive the product in a timely manner like promised and uses a shipping service that they know is not reliable and expects people to be patient and understanding, not professional!

Date of experience: January 30, 2026
Virginia
1 review
0 helpful votes
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Usually, I place order and no issues. They keep me informed status of order. I usually wait about 10 days to receive, which is not an issue.

Date of experience: January 26, 2026
Nick H. PaintScratch Rep
2 months ago

Wow, this made our day. We built PaintScratch so people could fix their paint at home without stress and reviews like this remind us why.

Texas
1 review
0 helpful votes
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Can't wait to try them!
February 4, 2026
Updated review

Super easy to order for my Newmar. I can't wait to paint the A/C shrouds and the fridge vent so it looks like before the replacements. I can tell from looking at the cans shipped that it will match the base paint coat of the coach. I also have a few rock chips on the front I am going to touch up as well, once the weather gets better.

Date of experience: January 25, 2026
Nick H. PaintScratch Rep
2 months ago

Thanks for the love and support. It means a lot to us here at PaintScratch.


I have all my color codes, so fingers crossed!
January 14, 2026
Previous review

I have all my color codes, so fingers crossed!

Date of experience: January 3, 2026
Sweden
1 review
0 helpful votes
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I needed to paint the interior side and f the doors on my 77 Squarebody GMC. Paintscratch miss me thee spray cans. The paint marched well and covered what I needed.

Date of experience: January 19, 2026
Nick H. PaintScratch Rep
2 months ago

Thanks so much for leaving a review. We’re glad PaintScratch worked out for you.

Kentucky
1 review
0 helpful votes
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I' use Paint Scratch exclusively
January 29, 2026
Updated review

This is the 2nd time I requested a paint code that wasn't listed and for the 2nd time paintscratch.com came through once again! Such a pleasure to work with

Date of experience: January 19, 2026
Nick H. PaintScratch Rep
2 months ago

Thanks so much for leaving a review. We’re glad PaintScratch worked out for you.


Great experience. My color was not listed and I filled out the form requesting my color. In one day Paintscratch.com listed my color and was able to purchase. Great servicehi

Date of experience: February 19, 2025
Texas
1 review
0 helpful votes
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Awesome resource to know paint type and color codes even if not purchasing from them. Products are great and site is even better.

Date of experience: January 10, 2026
Nick H. PaintScratch Rep
3 months ago

We’re thrilled to see your review! Knowing our work is helping drivers keep their cars looking sharp pushes us to keep raising the bar. Thanks for being part of the PaintScratch story.

Florida
1 review
0 helpful votes
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You should a contact phone number
January 19, 2026
Updated review

Awesome, until you cannot find a paint code sticker. But there is not contact phone number or a general email you can ask questions...

Date of experience: January 9, 2026
Nick H. PaintScratch Rep
3 months ago

Really appreciate you taking the time to share this. We’re happy you’re satisfied and hope to deliver an even better experience next time.


Paint cans were of high quality offering great results to keep my coach in tip top shape…

Date of experience: June 30, 2025
Washington
1 review
0 helpful votes
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The paint match was perfect!
January 16, 2026

I had ordered a 1 oz bottle of touch up to see if the match would be acceptable. I was amazed at how perfectly it matched the factory paint on my 42 year old Mercedes 300D!

Date of experience: June 5, 2025
Nick H. PaintScratch Rep
3 months ago

Really appreciate you taking a moment to share this. It helps keep our small team going strong.

Texas
1 review
0 helpful votes
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Quality paint
January 12, 2026

The ordering process was quick and easy. The price was approximately $100 cheaper than buying it locally. The paint was great quality -exact match to my vehicle
I definitely recommend

Date of experience: January 2, 2026
Nick H. PaintScratch Rep
3 months ago

Appreciate you taking time to write. Knowing we’re helping drivers match their paint right keeps us pushing forward.

Texas
1 review
0 helpful votes
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Missing item
January 12, 2026

This will be the third time ordering your products, the first time went perfect, the second order you sent the wrong paint and missed sending me the 2k clear spray can. I contacted your company and you quickly sent the correct paint color, but still forgot the clear. I didn't call back a i already had a can of 1k clear from my prior order and was able to complete my repair. Overall i am pleased with your service and regularly recommend products due to the quality of them.

Date of experience: November 16, 2024
Nick H. PaintScratch Rep
3 months ago

Appreciate your feedback. We’re thrilled you’re mostly happy with PaintScratch and would love to know what could make it a full 5-star for you.

California
1 review
0 helpful votes
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73 Thing Touch up
January 11, 2026

Order came quick. Used the paint pen for small chip touch up and works well. Haven't had a chance to use spray paint since still waiting for the part to show up

Date of experience: January 1, 2026
Nick H. PaintScratch Rep
3 months ago

Thanks for choosing PaintScratch! We’re glad you had a good experience and welcome any ideas on how we can improve even more.

California
1 review
0 helpful votes
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2nd order, equal in quality
January 7, 2026
Updated review

This was my second order for the same paint and the quality and consistency came out identical. Very pleased and will definitely use again in the future.

Date of experience: December 28, 2025
Nick H. PaintScratch Rep
3 months ago

Thanks a ton for the review. Every positive note helps other drivers find us.


Very straight forward
August 19, 2025
Previous review

Very straight forward. If the paint matches well, I'll be quite happy.

Date of experience: August 8, 2025
Connecticut
1 review
0 helpful votes
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Spray can
January 6, 2026

Experience was good and color match seems close. This review email that won't stop sending to me till I did this survey is pretty annoying

Date of experience: December 27, 2025
Nick H. PaintScratch Rep
3 months ago

Thanks for the love and support. It means a lot to us here at PaintScratch.

Pennsylvania
1 review
0 helpful votes
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Faster then expected
January 1, 2026
Updated review

Shipment arrived faster then expected. I had heard it takes them a while but not the case.
Prices are great.
Check-out and store is dated and cumbersome.
Can't say anything about the product since I haven't used it yet

Date of experience: December 22, 2025
Nick H. PaintScratch Rep
3 months ago

Thanks for choosing PaintScratch! We’re glad you had a good experience and welcome any ideas on how we can improve even more.


Cart is outdated format
December 8, 2025
Previous review

Cart is outdated format

Date of experience: November 28, 2025