Road Runner Auto TransportReviews 1,866

Last year my experience with roadrunner and the subcontractor they use was very good. They showed up on times my car was delivered before I flew down to Florida and everything was good and very reasonably priced. This year wasn't a completely different experience. Have to say frustrating and effing was bad.
Was a very frustrating. First original booking was supposed to be on Tuesday and they called and told me that they couldn't come till Wednesday no showed and they told me it'd be Thursday morning no showed. Finally they said it'd be Friday morning. Didn't get my car picked up until Friday evening and I had to drive it a couple miles away to a gas station because the driver refused to come into the subdivision and over the bridge. As the driver when he thought it'd be realistically arriving in Florida to West Palm Beach or we were flying in on Saturday morning. He said he'd probably be there Sunday morning. No real good communication there again. Finally, on Sunday afternoon I got a text from Gonzalez trucking that they were going to be bringing it to me in the evening. They called at the last minute and said that they weren't going to be able to drive to the Marriott because the driver again didn't want to take his truck into that area and he wanted me to walk down to where some plaza was. I'm handicapped and I don't have any other means of transportation. He was going to just leave my car there. He finally agreed to leave his truck and come pick me up and then I drive drove them back to his truck rig well into the evening if roadrunner can't guarantee a different hauler next time, I would highly recommend you not use them.

I filled out a requested order request and received confirmation on Nov 19,2025 for our daughter's car to be picked up at our residence on Dec 30,2025, and the afternoon of Dec 30 upon receiving countless confirmation emails and even speaking to a dispatcher, I received an email—not even a text, that a driver was not coming. It took countless calls with no answer up to 1hr on hold before someone at Roadrunner told me the driver canceled. The same exact scenario happened again the next week! A Spark Prime Logistics driver finally came the next week and delivered the car to our daughter at college in CA. The driver Dorin was so wonderful and was the only good thing to come of this horrible experience and worthless communication from Roadrunner Transport!

AWFUL Company. DO NOT USE. Promised a pickup on a specific day - I confirmed multiple times. I ordered a UHAUL and booked hotels along the route. The first driver said they could not take my truck. I called Road Runner. They apologized, confirmed truck details, and said someone would come the next day. Next day driver called uhaul was loaded (again since I had to unload some to sleep in my empty apartment with my friend and dog). That driver said they would be there some time that day for sure. I waited until the afternoon and the driver called and said that they would not be able to take my truck because it would not fit. We just reconfirmed all details with Road Runner the day prior when we had this issue. The customer service at road runner said she was so sorry and would have someone there the next day for sure. So I stayed again, Just got a call that they will not come today possibly tomorrow. I called Road Runner and requested a refund - I have to get on the road with my Uhaul. I requested they cover the extra days of the UHAUL. They said no. They dont cover anything. Now I have a storage unit for my truck and will have to fly back out to address it. Road Runner is the WORST company - DO NOT USE THEM!

I don't know where all these good reviews came from, but this company is terrible. Honestly, the only thing I expect from a broker, which is all this is, is proper communication. Their "tracking" is a joke. No online support or email. Only phone numbers; all of which will take 20+ mins to get an answer. Once a representative answers, if you question has anything to do with the shipment, they will direct you to the carrier who took the load. Most of these carriers are even worse than RoadRunner themselves. I understand things happen and schedules slip, but I had a vehicle that was estimated to deliver the 25th. 7pm on the 25th I got ahold of a dispatcher for the carrier that informed me due to a trailer change, the date was going to be pushed back a day. The following day at 5pm I called and got a similar answer. The delivery will now be 2 days behind schedule and not one representative from either company has contacted me to inform me nor has the tracking on Road Runner been updated. I guess we will see if the car is coming or if it's been stripped for parts somewhere on the way... Worst company ever.

This is by far one of the worst transport companies I have ever dealt with. My car was supposed to be picked up on the tuesday. The sunday before I got an email saying everything was on time there had been no delays and I was i'm going to be picked up on tuesday as scheduled. I lost an entire day of pay to make this transaction happen and then I get a call at 9:00am the day of to tell me that no one would be coming until tomorrow. I was told they would be there.The wednesday at 11am. I was at the pickup spot, no one showed up. I got a call at eleven thirty saying the guy would not be here until 6pm. Went back to the meet up spot at 6pm still no show. I received a message at 6:30pm that he would not be here until 8pm. When you try to call the dispatcher to get some clarity on what's going on, they do not answer the phone and they choose when to answer your text messages. Just an awful experience.

I arranged a transport a month in advance to ship my daughter's car from Hampton University to Houston, Texas the first of May 2025. No one showed up on the agreed day of departure. I had to call another company the day of departure, and that other company delivered. I lost confidence in Roadrunner, and you all have such a memorable name. You all did a great job shipping the car from Houston, Texas the Fall of 2024 to Hampton, Virginia.