Road Runner Auto TransportReviews 1,871

I arranged a transport a month in advance to ship my daughter's car from Hampton University to Houston, Texas the first of May 2025. No one showed up on the agreed day of departure. I had to call another company the day of departure, and that other company delivered. I lost confidence in Roadrunner, and you all have such a memorable name. You all did a great job shipping the car from Houston, Texas the Fall of 2024 to Hampton, Virginia.

It took a full 2 weeks from the date the car was delivered to the local transport company for it to show up at the intended destination which seemed excessive. The thing that really bothered me however was the inability to know the status of the vehicle for that entire period. I was expecting to be able to get updates and/or follow it on a tracker but neither of these things were possible. When I spoke with customer service I was told that they couldn't help me. As I say, the car did arrive and that was fine. But since you ask, please consider investing in a tracking system that works and beefing up your customer service.

This is the 3 time your company do it the same, they switch the price of the service all the time, for any reasons like doesn't have someone pick up for the price on the quote or don't start the car, when the car is run and drive and when I pick up the car starts l, all the time charge me 300 dollars more I'm use this company for more than 10 years, I hope don't have this situation anymore because it's not correct don't respect the contract and charge more money 💰

The vehicle was transported just as expected but the window for delivery was basically all day which is fine, the only problem was that i was told the driver would contact me and let me know when it was within an hour away so i would be ready for it, the driver called when he was only minutes away, had i been at work or even out running a quick errand because i thouht i would be alerted with enough time to get home both parties would have been inconvienenced and I would have had to pay a wait fee to the driver per delivery agreement. But i got the vehicle in one piece so i guess it all worked out.

I placed my order to transport 2 cars out of state over a month in advance. They then called me 1 week before my pickup and told me that they found a company to move my cars, but now it is going to be $200 more than my original quote. I did not have any choice because now it is too late to go with another company. Then a few days later they call me and said that the original company to move my 2 cars their truck broke down. Now they have to use a different company, and it's going to be a different pick update. This will not work because my family was moving out of state, and we were all catching a flight the next day. I had to go back and forth with people on the phone, and they are incredibly hard to get on the phone. You are on hold for over an hour. They finally got someone to pick up my cars, the driver called me and said he would be at my house in 15 minutes, and this was a day before they were scheduled to be there. I had to tell him I was not ready; they were not scheduled to be there until tomorrow. He told me to be ready at 7AM then next day. We stayed up almost all night packing and getting the cars ready. The drive was 5 hours late. He then told me I can not have anything in my cars. This was not the original agreement. I was told I can have stuff in my car, as long as it's under 100 pounds, and the does not go above the window line. We just had plastic toys and stuffed animals that my child plays with. When the drive saw my car, he then said it's going to be an extra $200, per car because I have stuff in my car. I had no choice but to pay it, because we were flying out the next day and I had no other options.