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SendMyBag has a rating of 4.7 stars from 1,049 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.
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Needed a little more help with tags as they did not arrive. I read the site and improvised. It seemed to work but I tried to call for help and did not get an answer
The pick up in New York and delivery to the Sydney Australia depot were perfect. Ironically our instructions to deliver without a signature were ignored in Sydney, delaying delivery.
This was my second time using this service to ship my bag from the US to Iceland and I couldn't be happier with their service. The whole process is so easily set up and easily explained to the costumer of how to prepare the package. The service is quick and reliable and I highly recommend using this service for a stress free travel.
Costumer service was also great and helped me figure out the size and price of the box for me. Thank you all for a great service!
Luggage collected and delivered on time. Labels delivered on time. No complaints at all and luggage undamaged.
The bag was damaged and I put a claim and was turn down because I did not padded well. A very unsatisfactory reply. How do we pad a bag.
Easy to schedule. Very detailed explanation for intl shipping from Spain to USA. Picked up as scheduled and delivered as promised even during the holidays. Definitely will use again.
This is my second time using Send my Bag to help with a 4 week trip. The service is exemplary and customer services is responsive and helpful.
This was the 3rd time we've shipped from the US to Germany via SendMy Bag. Each time was a great experience. Items arrived when promised, in good shape and for a great price. Plus the customer service is responsive and very helpful! We will definitely use them again and highly recommend!
It's so easy to send your bags as someone picks them up. You just have to make sure labels are on. My bags were sent back to me from Cornwall were I had been staying. They were delivered back to my home which meant I could travel light. Very efficient and takes the stress out of travelling
Muy rápido y efectivo el servicio en menos de 8 días ya estaba mi hija recibiendo su maleta en España y completo
Once we decided we could no longer drag around 4 suitcases on our trip to Europe, we made arrangements to have one of the bags picked up and put in all of the clothes we would no longer wear. We were in Europe for 10 weeks visiting many different areas so needed warm clothes and summer clothes. We had clear instructions and the bag was picked up by noon so we were free to be a tourist the rest of the day! Our bags were delivered back to the US in just a few days.
Easy to arrange pickup, wonderful customer service, and reasonable price for such an invaluable service!
I had to send my luggage from Sweden to London and it was very easy, the instructions were extremely clear and the pick up and drop offs were well communicated. Would definitely recommend.
The team were really helpful when I had an issue with collection. The bag arrived in good time. Thanks!
I researched a few luggage forwarding services before booking with SendMyBag, and the other sites seemed to be significantly higher priced compared to Send My Bag; therefore, I was skeptical of the company, wondering if it was a scam. I researched it online and found good reviews on trustpilot.com and decided to go ahead and book. I am SO glad I did. The booking process was easy! The updates on text and email assured me during my travels that my bag was successfully picked up, en route, and delivered. My duffel suitcase had a few semi-fragile things inside, and everything arrived safely and intact - and early! I highly recommend Send My Bag. This reliable company allowed my husband and me to travel unencumbered while hitting some quick spots in Europe before proceeding with our long leg to Asia. Another thing I love about this company is that my duffel-style suitcase was no problem for them.
The service provided was excellent, I had a few questions about packing and labelling my box, they were helpful and kind.
Bag was delivered abroad with no problem.
We have used send a bag several times to send back extra luggage from holidays and also a mobility scooter when it got damaged by the airline. The service was excellent and the whole procedure was not stressful.
We sent a suitcase with clothes for a wedding, and the bag was picked up and delivered exactly as promised. I would use this service again.
Shipped 6 boxes in double-wall corrugated. No issues, arrived to my home in Massachusetts from Spain
Answer: Scam, additional charges added, no explanation and letters of demand following, this is not an ethical business.
Answer: Avoid sendmybag if you can Would give a negative rating if I could. Had 2 bags delivered, they lost one and damaged the other. On top of that are now refusing to process a claim. I have read other reviews to know they do this on a regular basis. Companies like this shouldn't be allowed to operate. 0 marks for doing there job and a definite negative on customer support.
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