SendMyBagReviews 1,052

Shipped 6 boxes in double-wall corrugated. No issues, arrived to my home in Massachusetts from Spain

A wonderful service that I recommend not just for students, but anyone who has a bit more to ship over but not enough for entire container. They are professional and very helpful when you have questions and concerns. I would definitely recommend Send My Bag for anyone moving.

Clear instructions and guidance given. Able to speak to someone if needed. Fast and efficient service with regular information on whereabouts of package/ item until delivery. Have used other services but send my bag has proven to be a more proficient service from start to finish

I have used Sendmybag for years and the service is very reliable.
Good are transported quickly and safely with a minimum of fuss, and help is always readily available to answer questions.

Case picked up on time but delivered to wrong address. Had to track it down with the help of customer service who were very helpful.

I have used SendMyBag for some years now and have always had good results. Will use them again with confidence in the future

Web site easy to navigate. Communication from Send my bag excellent with explicit instructions. Case collected by Parcel force from my home and delivered to my destination next day. This was repeated on my return journey. I downloaded the App which enabled me to track where my case was on the journey. I will certainly use Send my bag the next time I travel in the UK.

Was excellent service from start to finish i ordered boxes and tape with arrived days before and posted my university stuff home from uk to NI any they arrived in few days, could also keep track of it all through the app. Totally fantastic service from price to delivery definitely would be using again

One collection worked perfectly. I received updates from FedEx at both ends, pick-up on time etc.
Second collection was less good. No communication about collection. Delivery came a day earlier than arranged with no notice, which caused quite a lot of inconvenience. Also the courier dropped my bag in the entrance hall without telling me, rather than bringing it up to the apartment. I did not know what was happening and thought he had left with the suitcase.

I shipped 5 bags from the US to Italy (2 hard-shell suitcases, 1 cardboard box, 1 soft-shell suitcase and a duffle bag). I spent close to a $1k despite most items being far below max weight. The instructions were lengthy, convoluted, and delivered piece-meal. I spent days trying to get everything right because they make you list EVERY SINGLE ITEM you put in and estimate the re-sale value OF EACH ITEM. Good luck not going insane if you're shipping more than a few items.
First, the shipment was a week late and communication with them/customs close to impossible – they kept asking for documents I already provided. Second, they emailed me WEEKS after the shipment was sent to say that the measurements I had provided were not correct and I had to pay an extra $80 plus $15 of late fee for exceeding my baggage allowance. I re-measured all my bags and they were straight-up LYING. I pointed this out to them, and they waved the fee *almost like it was never supposed to be there in the first place.*
Third, all the items in the duffle bag (which was fully wrapped in plastic wrap as per their instructions) and the WATERPROOF soft-shell bag were COVERED IN MOLD. I don't know what they did to the bags, short of throwing them in the ocean, but a lot of items were still soaked through weeks after (this is the summer, in Rome). I had to throw away irreplaceable memories, clothes from my late father, etc. I spent DAYS cleaning. Not even the dry cleaner could save some of the items, and they REFUSE to reimburse me because they claim that I had to file a complaint within 7 days of delivery (which I couldn't do because I hadn't arrived in Italy yet) – as if it should only be possible to ship an item if you can personally be there within 7 days to inspect the contents of the bag?! Oh, and they stopped answering my emails.
Stay away from this company, unless you want to pay them to get scammed, waste your time, and throw all of your earthly possessions in the trash.

Send my bag prepared is for a smooth process. It is worth detailing everything and following the videos etc. for labels. Have used before and will no doubt use again!

Responding to the incomplete response by SendMy bag team. I was Charged 3X 'After' I had shipped. First by SendMyBag, for my Golf bag dimensions Being "TWICE" their size limitation (130cm). Here is the link to my standard golf bags that I have been using for the last 7 years from Club Glove. These are standard Golf specifications and I had 3 of these bags (52" inches x 13" x 13" (i. E., 132 cms x 32cms x 32cms. [Refer: www dot clubglove dotcom /club-traveler]
In other words, my Industry-standard golf bags exceeded by 2 cms (by 1.5%) and they charged me 294 British Pounds for that. On top of that, their "partner" UPS courier charged me $235.95 extra when delivering me at home. UPS would not hand me my bags unless I gave them the check/ cheque, which I did - Dated June 5,2025. UPS cashed it on June 20,2025. Yet, UPS sent me another letter this week for the same amount $235.95! If that was not enough, SendmyBag also forced me to share my SSN (social security number) with UPS, who then shared it with US Customs authority. If not, they said my bags would not be released! I have never shared my SSN with anyone yet! So, I ended up paying $1000+ for my 3 standard golf bags and exposing my SSN! SendMy bag team responded below saying to keep the value below 500 Brit Pounds - How can 3 used Golf bags be less than 500 B Pounds in Customs value unless the customer is lying? SendMyBag team is a bunch of liars. Use them at your own risk. Next time I will try ShipSticks for this service. Send My Bag does not know how to ship Golf bags. When I disputed the extra $400, Sendmybag threatened me with legal action. I will be taking my case to USA's CFPB - consumer financial protection bureau now. Never again with Sendmybag.

Huh! Housebound in our holiday accommodation waiting for the bag that was collected on Thursday at 10.55am. It is now the following Wednesday at 5pm! Despite the apparent "remoteness" of the destination, there are sufficient ferries and aeroplanes to ensure, with the proper levels of effort and professionalism.
Excuses, excuses, excuses. No action!... and still not here!