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SendMyBag Reviews Summary
SendMyBag has a rating of 4.2 stars from 1,052 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, several times and perfect condition. SendMyBag ranks 1st among Luggage sites.
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Could not fault this service!
Efficient
On time
Easy to track
And arrived earlier then expected France to USA
The experience I had using SendMyBag was good and the procedure was easy to understand. My luggage arrived quickly at the destination address and in well condition. Very recommended!
Excellent service, always reliable. Customer assistance is top-level: I never had to wait more than a minute to get a reply from a real human -and very knowledgeable too.
I'm a returning customer and recommending SendMyBag to everyone
I was very happy to be able to get a bag to my daughter so quickly and easily. Will definitely use your service again if the need should arise.
While my bag did arrive a couple days later than anticipated, all my items arrived intact and the bag in pristine condition! I will definitely be using their services again when I travel abroad in the future. I recommend them for your travels as well!
I had the worst experience with Send My Bag in September 2024. I am moving from the US to France. One of my bag disappeared, my contents were transferred to 2 beat-up cardboard boxes without any explanation, my hangers were broken, and some clothing were missing, even my comforter was damaged. I don't know where is my shipping bag still, it is a mystery, I don't know if it was damaged or stolen. The customer service manager was the worst to deal with, she tried to reverse the fault on me, using reversal psychology, she was just terrible. She gave me $160 who couldn't even cover the high amount I lost which was 10x higher, I was super upset and still am, I even provided pictures, it is a shame. I will never recommend this company to anyone for sure.
I needed to send excess luggage from Ireland to NZ and found SendMyBag online. The service and support throughout was excellent, even though I missed the courier pickup! She directed me to a suitable drop-off/meeting point where the lone yellow suitcase was safely dropped off and set on its way home. It arrived in NZ 3 days later, no worse for wear.
Such a great company to use when sending bags globally. Seamless experience, great app to track your bags and always on time. 11/10 service, have used them many times in the past and will be using again in the future.
It's a great service to use to transport more than just travel luggage.
It may initially seem complicated to complete the paperwork, but it really isn't difficult and once done, it assures a fast and safe process to deliver your bag or parcel to it's destination. This is the second time that I have used the service and I was delighted with the service and availability of tracking information throughout! Brilliant service without having to leave home.
I had a perfect experience, quick, and secure. Easy website too
The process was easy from start to finish. Our bag arrived at our house sooner than expected.
I sent 3 boxes to Sweden and the collection and delivery could not have been smoother and trouble free
Filled in paperwork over the weekend with an easy straightforward online process. Collection was on Monday and box arrived at destinitation in UK by Thursday. Flawless.
We were travelling to Spain for a period of 6 months so needed to ship 2 large cases rather than have to bring them ourselves. Having found the SendMyBag website via Google we decided that they were probably our best option, and we weren't disappointed.
They collected the cases from our house on the day agreed and despite getting an email saying that the delivery may be 5 days later than originally agreed, they actually arrived bang on time, 2 days after we arrived.
We sent a 20kg and 30kg case, which cost a little over €100, probably less than we would've paid to bring them ourselves.
We wouldn't hesitate in using SendMyBag again.
They tried twice as I was not at the address. Two plates were broken but it was my fault not them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members