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SendMyBagReviews 1,049

4.7

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SendMyBag Reviews Summary

SendMyBag has a rating of 4.7 stars from 1,049 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, perfect condition and several times. SendMyBag ranks 1st among Luggage sites.

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Kansas
1 review
0 helpful votes
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Bags
January 26, 2026

Needed a little more help with tags as they did not arrive. I read the site and improvised. It seemed to work but I tried to call for help and did not get an answer

Date of experience: December 29, 2025
Brazil
1 review
0 helpful votes
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The pick up in New York and delivery to the Sydney Australia depot were perfect. Ironically our instructions to deliver without a signature were ignored in Sydney, delaying delivery.

Date of experience: January 26, 2026
California
1 review
0 helpful votes
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This was my second time using this service to ship my bag from the US to Iceland and I couldn't be happier with their service. The whole process is so easily set up and easily explained to the costumer of how to prepare the package. The service is quick and reliable and I highly recommend using this service for a stress free travel.

Costumer service was also great and helped me figure out the size and price of the box for me. Thank you all for a great service!

Date of experience: December 17, 2025
GB
1 review
0 helpful votes
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Perfect experience
January 23, 2026

Luggage collected and delivered on time. Labels delivered on time. No complaints at all and luggage undamaged.

Date of experience: December 23, 2025
GB
1 review
0 helpful votes
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Good service
January 23, 2026

The bag was damaged and I put a claim and was turn down because I did not padded well. A very unsatisfactory reply. How do we pad a bag.

Date of experience: January 23, 2026
Virginia
4 reviews
2 helpful votes
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On time
January 23, 2026

Easy to schedule. Very detailed explanation for intl shipping from Spain to USA. Picked up as scheduled and delivered as promised even during the holidays. Definitely will use again.

Date of experience: January 23, 2026
Virginia
2 reviews
0 helpful votes
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Repeat customer and very satisfied
December 18, 2025

This is my second time using Send my Bag to help with a 4 week trip. The service is exemplary and customer services is responsive and helpful.

Date of experience: December 17, 2025
Germany
1 review
0 helpful votes
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Fast, Affordable, Reliable Service!
December 17, 2025

This was the 3rd time we've shipped from the US to Germany via SendMy Bag. Each time was a great experience. Items arrived when promised, in good shape and for a great price. Plus the customer service is responsive and very helpful! We will definitely use them again and highly recommend!

Date of experience: November 10, 2025
GB
1 review
0 helpful votes
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Great service
November 13, 2025

It's so easy to send your bags as someone picks them up. You just have to make sure labels are on. My bags were sent back to me from Cornwall were I had been staying. They were delivered back to my home which meant I could travel light. Very efficient and takes the stress out of travelling

Date of experience: October 31, 2025
Idaho
1 review
0 helpful votes
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Excelente servicio
November 12, 2025

Muy rápido y efectivo el servicio en menos de 8 días ya estaba mi hija recibiendo su maleta en España y completo

Date of experience: November 12, 2025
Texas
1 review
0 helpful votes
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Easy Peasy
November 12, 2025

Once we decided we could no longer drag around 4 suitcases on our trip to Europe, we made arrangements to have one of the bags picked up and put in all of the clothes we would no longer wear. We were in Europe for 10 weeks visiting many different areas so needed warm clothes and summer clothes. We had clear instructions and the bag was picked up by noon so we were free to be a tourist the rest of the day! Our bags were delivered back to the US in just a few days.

Date of experience: October 7, 2025
Connecticut
1 review
0 helpful votes
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Fantastic service!
November 12, 2025

Easy to arrange pickup, wonderful customer service, and reasonable price for such an invaluable service!

Date of experience: September 18, 2025
GB
1 review
0 helpful votes
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So easy to use and very reliable
November 12, 2025

I had to send my luggage from Sweden to London and it was very easy, the instructions were extremely clear and the pick up and drop offs were well communicated. Would definitely recommend.

Date of experience: October 11, 2025
Ireland
1 review
0 helpful votes
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Great service!
November 12, 2025

The team were really helpful when I had an issue with collection. The bag arrived in good time. Thanks!

Date of experience: November 12, 2025
Thailand
1 review
0 helpful votes
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Efficient, Easy, and Trustworthy
October 11, 2025

I researched a few luggage forwarding services before booking with SendMyBag, and the other sites seemed to be significantly higher priced compared to Send My Bag; therefore, I was skeptical of the company, wondering if it was a scam. I researched it online and found good reviews on trustpilot.com and decided to go ahead and book. I am SO glad I did. The booking process was easy! The updates on text and email assured me during my travels that my bag was successfully picked up, en route, and delivered. My duffel suitcase had a few semi-fragile things inside, and everything arrived safely and intact - and early! I highly recommend Send My Bag. This reliable company allowed my husband and me to travel unencumbered while hitting some quick spots in Europe before proceeding with our long leg to Asia. Another thing I love about this company is that my duffel-style suitcase was no problem for them.

Date of experience: September 15, 2025
Japan
1 review
0 helpful votes
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Excellent service
October 9, 2025

The service provided was excellent, I had a few questions about packing and labelling my box, they were helpful and kind.
Bag was delivered abroad with no problem.

Date of experience: October 9, 2025
Italy
1 review
0 helpful votes
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Excellent service
October 7, 2025

We have used send a bag several times to send back extra luggage from holidays and also a mobility scooter when it got damaged by the airline. The service was excellent and the whole procedure was not stressful.

Date of experience: September 3, 2025
Egypt
1 review
0 helpful votes
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Very easy
October 7, 2025

Sent a suitcase from my brothers house outside London to my house in York.
Very easy to arrange & good value

Date of experience: October 7, 2025
Illinois
1 review
0 helpful votes
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Easy to use and delivered as promised
September 4, 2025

We sent a suitcase with clothes for a wedding, and the bag was picked up and delivered exactly as promised. I would use this service again.

Date of experience: August 10, 2025
Spain
1 review
0 helpful votes
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Convenient service and seamless pickup
September 4, 2025

Shipped 6 boxes in double-wall corrugated. No issues, arrived to my home in Massachusetts from Spain

Date of experience: July 21, 2025