SendMyBagReviews 1,052

I have been using send my bag.com for nearly 10 years now and the most recent service left a bit of a sour taste. I guess as they grow there these business analysts looking to squeeze every penny and monetise everything g much like how Ryan air do. I get adding feature to increase revenue but asking someone to pay for the bread bun on a burger is a step too far if you get what I mean. First you pay for the plastic sleeves to be delivered- they insinuate that if you don't pay the premium priced sleeves the. You run the risk of loosing your bags…. If this is the service your offering where customer can that readily loose their bag then it should be included. Plus these are probably costed at a few cents or pence so it should not be monetised. Then the service to pick up. Pretty much you book a slot and if they turn up your not home you loose your money. Big window big opportunity to be to slow to get to the door not hear the doorbell be on the toilet. No contact with driver or indication on when they come. No phone number. Ofcourse as I said you can pay more and have the opportunity to have them picked up more times if you pay. Ironically or not depends how you see it the courier in our case is dhl and this pick up service alone would guarantee this option to pick up again if they miss you it's just send my bag.com choice to charge for this. I do t k kw what is DHL's problem as I tried to book the same service through them and they didn't offer to ship my bike at all due to the size even though in the end the whole thing was Organize through them regardless. I just wish I could have gone through them directly…

This past Autumn was not the first time I used SendMyBag. As before there are so many details and forms, etc., and a lingering feeling that I left something out or wasn't prepared properly, etc. However, the detailed instructions, the on-line assistance, the phone availability, and the website all combine to make completing the forms a necessary chore but painless and ultimately provide confidence that all will be well. Every time I have used SendMyBags the luggage sent arrived on time and without issue.

As an expat I don't often send things back to the USA due to cost but this year it was necessary and I used sendmybag on recommendation of other expats. I found the customs form portion extremely confusing and frustrating but once I got that part figured out it was clear sailing. I sent a large suitcase, collected from my home on a Wednesday at lunch time and was in my sons driveway Friday at 1pm. Amazing service 10 days before Christmas. Would definitely use again!

A shame because the service itself was quite good in terms of the actual pickup and delivery – although the paperwork is almost stupidly complex.

But never again. AUD $2450 to ship two softsider suitcases between Australian and France, sub 30kg each, and return them was always expensive – even against airline excess baggage (including $450 in "emergency situation surcharge" - whose emergency is not clear). It's a lot to pay for convenience.
Then I got further "surcharged" after the return delivery (and after unpacking), with the catch that:

In order to dispute the charge, please take a picture of each dimension (width, height & length) being measured and reply to this email with the 3 pictures attached. If you shipped more than one item this should be repeated for all items.

Measurements must be taken from the widest points and include any bulges or protruding parts such as wheels or handles.

"In order for us to use the pictures for a dispute with the courier they must clearly show the full side being measured, the measurement should be clearly visible and at least one picture should show the Send My Bag label attached to the item."

Which is impossible after unpacking.

You are competing with the (possibly false) accuracy of laser scanners calculating a putative cubic volume based upon alleged maximum dimensions, having measured the relevant package with a tape measure on a bed in a hotel room.

At least they didn't have the temerity to say it was overweight.

Lessons of this are clear – the dimensions that they stipulate are not the practicably usable dimensions – unless you are shipping a perfect hardcase, without protrusions of any kind (including their own tags) nominal dimensions are likely to be exceeded. A shipper will therefore always pay more for notional cubic than actual cubic. And cubic seems to matter more than mass.

Pity, it held promise for the future