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SendMyBag Reviews Summary
SendMyBag has a rating of 4.2 stars from 1,052 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SendMyBag most frequently mention customer service, several times and perfect condition. SendMyBag ranks 1st among Luggage sites.
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Everything worked exactly as described. This is the way forward for us from now on!
I have used them twice and my stuff arrived only 2 days after I did - I got update notices with each step of my stuff, from Mexico to Italy - I highly recommend them!
First class my parcel arrived 1 day more than I expected.
All ok, very nice service, I traveled with my little son (less than two year old) just with a bag with me and it was very confortable because the big bag was shipped before with sendmybag. Very happy.
Un servizio molto professionale, non ho avuto alcun problema né nel ritiro né nella consegna del bagaglio: lo consiglio
Servizio efficiente e massima sicurezza e puntualità nel ritiro e nella consegna
Faccio diverse spedizioni e sempre sicurezza e affidabilità
I've used Send My Bag 3 times now to send items and clothing to my daughters. Worked out brilliantly on every occasion and I will be using them again.
Great service and on time. All steps traceable so you know where the bag is at all time with updates on the track the item.
Definitely will use again
Much, much cheaper than other quotations I received and very professional service.
Very efficient experience. Helpful staff when I had a query. Excellent courier service.
Thank you.
I didn't have to face any difficulties. Everything went smoothly. Process is so easy and everything can be tracked down
Our first time use so the initial paperwork took some time with help available. We were extremely pleased with the smooth transfer of our luggage both ways and will certainly use SendMyBag again.
My experience using send my bag had been really positive until February 2024, when I sent a suitcase ( made out of rigid plastic, so measurements cannot change that much) from Rome to Madrid. The bag arrived crushed and with one broken wheel, but I didn't complain about it. Little did I know that 2 weeks later, when the suitcase had been unpacked, I would receive a message saying that my bag was bigger than the dimensions I stated. I cannot get my head around how a sturdy suitcase could expand and I'm puzzled that they intend on making me pay 20 extra euro for something I cannot prove, as I unpacked my bag already. Very disappointing.
I was afraid to send it with company that I never heard of before, But it turn out great!
I recommend it with all my heart!
Very easy and a practical solution. I use it every time I travel.
Excellent and no issues or delays - arrived ahead of us with no damage or any issues
Just as expected but the driver should be more patient with customers, customers always right at the end. Without the customers there would be business so please prioritise your customers.
I've utilized SendMyBag's services on two occasions, drawn by the convenience and the efficiency they promise in handling shipments. For both times, I opted for standard boxes with their dimensions clearly printed on the sides - 60cm x 40cm x 40cm, strictly adhering to the guidelines provided on the SendMyBag website. The delivery process was seamless, and my items arrived punctually, leaving me initially satisfied with their service.
An unexpected issue arose a few days after each delivery, which could have marred my experience with SendMyBag. However, the way SendMyBag's customer service team handled the situation turned it into a positive note. When a discrepancy regarding the dimensions of the boxes was brought to my attention, the customer care team promptly reached out to me. They engaged in a constructive conversation to find a solution, demonstrating a high level of professionalism and commitment to customer satisfaction. This quick and effective resolution not only addressed my concerns but also reinforced my trust in SendMyBag's services.
The problem-solving approach of SendMyBag's customer care highlighted their dedication to ensuring a positive experience for their users. It's worth noting the efficiency and timeliness of the delivery, the user-friendliness of the website, and the straightforward setup for shipments as significant advantages of using SendMyBag.
Pros:
Efficient and timely delivery.
User-friendly website and straightforward shipment setup.
Exceptional customer service that promptly addresses and resolves issues.
This experience has significantly boosted my confidence in SendMyBag's ability to manage not just the logistics of shipping but also any unforeseen challenges with grace and efficiency. It's a service I would recommend to others, not just for its logistical capabilities but also for its responsive and effective customer care.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members