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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Ordered a replacement oem front passenger axle for my wrangler, stated it was a direct fit for my specific make and model but the universal was much larger and made contact on the spindle before making a full rotation. Filled out the return for to only have to wait a week for a different one for the same replacement and still had to pay for the difference in cost of $30. Beware that what is advertised may not fit your specific model as listed.
Great experience and fair pricing. Free delivery was the game changer for me. Fast shipping and even over the weekend they shipped my parts.
Extreme Terrain has quite a bit of after-market accessories for Ford Bronco (regardless of badge). The catalog that comes in the mail is my quarterly Bronco Porn where I drool and dream about all the upgrades I'll do as soon as I win the lottery.:-)
Last night I attempted to place an order but there were some user issues caused by me. Nicole R. Assisted on the phone by providing me with instructions on how to correctly place an order without any user issues. She was very helpful and I was able to successful place the order today.
Xterrain ALWAYS has what I need for either repairing or outfitting my Jeep TJ. They've never let me down and everything I've purchased has been top quality.
Many items to select from to upgrade the rig, plus some deals too. Gear always arrives as advertised, in quick manner at that. Keep up the good work.
Customer service was helpful, I got the right parts. Got it within a week, nothing was damaged, and fit perfect in my truck after removing stock intake.
Had a little trouble with my first order getting lost in the mail. Customer service handled it immediately and was very friendly and helpful!
Able to find everything that I need for my Jeep at one location always great parts and great prices just extremely satisfied every time
Ordered lights came in timely matter I didn't know I'd have to splice them in to blinker other than that they we're breezecto put in they are definitely bright
I bought a set of taillights,, loved the look the fit also very easy to Install,, but they was not bright barely tell if you hit brake lights had them
For couple weeks … Extreme Terrain took the return and credited my account. I feel that is great customer service! I've bought from extreme for years now owned many jeeps since 2000! Thanks Extreme Terrain 😊👍
I am frustrated there wasn't an option to "prompt" me to buy brackets that may be needed. Alerting the size and where it would best fit when placing on the hood. Leading myself in the darl. Buying the brackets doesn't make certain you are buying the correct bracket.
Hello Monica,
I apologize if it wasn't clear on the website which brackets would work with the light bar you purchased. If you scroll just underneath the item and the pictures, we list "frequently bought together," which suggests the brackets or installation items that most customers choose to buy for each product. You can also review the Questions & Answers section under the description and what's in the box. As always, if you are still unsure, do not hesitate to contact us via chat or phone, and our Sales Techs will be happy to guide you in the right direction. If you need anything else, please do not hesitate to reach out.
Thank you,
Allison
Website does not save my info requiring me to add in my first responder credentials every time. Website also more cumbersome to navigate on a phone than App.
Hello Cory,
I apologize for the trouble you are encountering when using the mobile site. I know you are not the only one who misses the app, but don't worry—more will come on that next year, hopefully. Please keep an eye on your email and the website for more news. You can always call in and speak to our sales techs to place your order for you and avoid using the mobile site altogether. As always, if you need anything, please give us a shout!
Allison
Voucher used process is very challenging. I have multiple vouchers earned overtime and rarely if ever can I get them to load when I'm purchasing. Just happened again.
Hey Mike,
Thank you for providing your feedback on the voucher, which we refer to as the promotional credit process. I apologize for the trouble you encountered at checkout while trying to apply them to your purchase. I have sent you an email with more details about the issues you experienced, as this is something we have been improving and are continually monitoring on our website. Please feel free to get back to me at your earliest convenience.
Thank you,
Allison
Anthony was amazing with the knowledge on the parts I was needing. Highly recommend.! High five to him…..
Great as always. Easy to navigate their website. When you call everyone professional. This is the only place I get all my 2002 Jeep Sport Wrangler.
Product arrived earlier than expected. Great service. Will order from again.
I have bought multiple things for my jeep wrangler from here, some I haven't been able to put on yet (lack of time) but everything has been what I needed and worked as it should and the customer service was extremely helpful when I couldn't find the right part that I was looking for
You probably should not ask me to review my order the same day you tell me it will be delayed a month. Your system should nit ask for reviews until the irder has been delivered. There is no way to review something that has not been received.
Tyler C was great in assisting me in this purchase and even applied a best prices discount that helped me save. I've always used extreme terrain due to the quality of parts and service and plan to suggest to friends as well.
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Hello Brandon,
I apologize if the original Dana 30 Front Axle Shaft did not fit properly in your Jeep. I completely understand your frustration and hesitation to believe the website's accuracy regarding fitment. I can assure you that our fitment guide on the website pulls all the information you input regarding your vehicle, but remember that it is technology, and sometimes there could be other factors at play as to why a product doesn't work for you. The best thing to do is to reach out to us, just like you did, and let us assist you in locating the correct product. I see that the replacement that was set up was actually for a completely different Front Axle and is not the same product, nor did it come from the same manufacturer. If you continue to have fitment trouble, I would recommend calling us for further investigation. Regarding the price difference, I was able to price match the new one that was exchanged to your original, so you will receive an email confirmation of the refund amount, and that refund will go back to your original method of payment within 7-10 business days. In the meantime, if you need anything else, please let us know.
Thank you,
Allison