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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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Had not been able to find door storage to replace the crappy netting Jeep is still using. I have electric seats so most are incompatible. The slim line storage inserts were perfect
I ordered the wrong lift kit for my tacoma. Never opened the shipping box. Customer service asked for so many pictures! I had to open it and then pay a resocking fee. After the return was approved, the return authorization for was never sent as the representative instructed. Giving it another chance! I really like the merch...
In the description it said one date for arrival and at check out it was a later one. That was disappointing. Needed it earlier as stated. Ordered anyways good price.
Hey Jay,
I apologize if the date changed once you started the checkout process. Once the item is added to your cart and you begin the checkout process, the shipping options will reflect the most accurate delivery date since you have provided your full shipping address, allowing us to measure the exact distance. Additionally, depending on when you added the item to your cart, the warehouse cut-off times will be taken into account to determine when it will actually leave the facility.
Either way, I'm glad you made the purchase and were able to wait those extra few days. If you need anything else, please feel free to let us know.
Thank you,
Allison
I enjoy using Extreme Terrain for my Rubicon needs. One can always find something here you didn't know you needed until you saw it. Their staff are super helpful, friendly and professional when I've needed information or assistance. I wish they offered free shipping on purchases over a certain limit but I guess that would be wrapped back into their prices. A few items seem pretty pricey, particularly the Jerry can holder, but the rest of the items seem comparable with other retailers.
I realize that not every ET customer can have this experience but having a distribution facility in the area that's open on Sunday is amazing. This is the second time in a few months where I 've ordered, picked the item up and have it installed in the same day. Always happy with Extreme Terrain.
Wanted to find out about some parts for my husband's jeep for his Christmas present. Dylin R. Was so polite, professional, and such a big help.
I have ordered several different items for my Jeep Gladiator over the last couple of months. They have been quick to deliver and i have had no problems with the products.
They always seem to be the ones who have what i want for my Gladiator.
Bought these tail lights less then 2 years ago and got told I had no warranty yet if I would have bought them in January I would of had a 3 year warranty. So I had to buy another set to fix my Jeep. Thanks for nothing.
Hello John,
I apologize that your taillights purchased back in December 2023 were not covered under warranty. However, they are correct that the warranty went into effect for products starting January 2024. I apologize that we could not reach a compromise and resolve this for you. I am, however, issuing you promotional credit to use on a future purchase online or over the phone due to the inconvenience. If you need anything else, please feel free to let us know.
Thank you,
Allison
This was my first time doing any mod on my jeep and I'm glad I started with the grill. It was easy enough to do by myself and looks amazing on my jeep! I couldn't be happier!
Easy to install. Fits snug between the seats. Good idea to zip tie your seat belt buckles up while you slide in it to keep from having to fish them through later.
The first set you sent me were for a 2024 Tacoma, but you admitted your mistake and sent me New steps for My truck 2023 Tacoma. These have two anchor nuts that have bad threads that caused the bolt to cross thread. We tried to get the bolt out, it took grinding a pair of vice grips thin enough to get between the mount and step. I called your customer service number and got crap. I'm taking the step to a machine shop Monday morning and getting the anchor nuts replaced I hope.
Hey Tom,
I apologize if the original steps you were sold were incorrect and for any issues you experienced after installing them. I see you have spoken with our Tech team regarding the installation issues with the cross-threading. Unfortunately, it is up to you to have this fixed on the new ones, and I hope you are able to get this done. I have issued you some promotional credit due to the inconvenience, and if you need anything else, please do not hesitate to reach out to us.
Thank you,
Allison
It was easy to find what I was looking for and I was pleasantly surprised to discover that my items were on sale! It was a quick few clicks and I'm waiting for the delivery.
Needed fuel rail due to leak, ended up buying the rail, injectors and PCV boots due to suggestions from site. Great prices and product catalog
I was shipped the incorrect item 4 times, had to ship it back and wait for the correct item each time. Took 2 weeks to finally get the correct item on the 5th delivery and customer service only offered me a laughable amount of store credit for my troubles.
Hello Micah,
I sincerely apologize for the wrong item being shipped and delivered not once, but four times. That is completely unacceptable, and I understand your frustration. This is 100% on us, and I'm so sorry that we fell short with your order. I want to assure you that we are taking the proper actions by addressing the fulfillment team and inspecting the product to avoid this happening again in the future. Due to the inconvenience, I have issued you additional promotional credit to use on a future purchase, either online or over the phone. In the meantime, if you need anything else, please feel free to reach back out to us.
Thank you,
Allison
It looks good on my 21 wrangler but the whole package was missing its nuts and bolts. Had to go out and buy them separately. Check your box before install
Hey Dan,
I apologize if the item was missing the hardware needed for installation. In the future, if this happens, please do not hesitate to reach out to us, as we can submit a hardware request to try to obtain the hardware from the supplier or offer some form of compensation for having to source it locally, as you did. I have issued you promotional credit due to the inconvenience, which you can use for a future purchase online or over the phone. If you need anything else, please feel free to reach out to us.
Thank you,
Allison
Everywhere has basically the same stuff but customer service here gets me every time. You want peace of mind when making a purchase just talk to a rep they will help you out. Cant say enough good things will be back again no question. Thank you XT
Easy to navigate and great pricing. I got what I needed under budget. Hopefully the products are just as good
I bought a used or open box drag link! This link is nothing but garbage! You guys should send a part that is good! Sending parts that can cause an accident is unethical
Hello Martin,
I apologize for the condition of the drag link. I completely understand your frustration and agree with you that this should not have been resold or listed under open box. I have passed this feedback along to that department and also sent you a text message regarding this as well. In the meantime, if there is anything else we can assist you with, please feel free to let us know.
Thank you,
Allison
I have ordered several times from Extreme Terrain. Shipping is quick. Customer service is great. They have always taken care of any issues that I have had.
Great one stop shops for all your off-road needs. From off road beginning to fully modded builds they have so many brands in there selection's and great prices.
Called and got a representative in the USA. None of the nonsense overseas. The person was exceptional in all aspects of my purchase. Even followed through with a text message. Amazing
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Hello Jaime,
I apologize if you had trouble processing a return in the past. In the future, customer service can guide you through the return process. For items that are never opened, don't feel pressured to open them and take photos of the products; just snap some shots of the box and submit those. After the photos are submitted, you will normally get your return request approved, and the return label will be emailed to you. I'm happy to see that you did not let this spoil your experience and that you came back to us. If you need anything else, please feel free to reach out to us.
Thank you,
Allison