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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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1 word - Awesome! The young lady I spoke with went above and beyond helps with parts. Not once did she try to up-sale anything.
Searching for jeep parts and accessories was so simple on their site. Pricing is comparable or cheaper than other places. Checkout was easy and my stuff shipped the next day with tracking! Excellent service. Look forward to purchasing from them again!
Had an issue with another parts house. Said it fit, but did not. Hope all is good here. Looking forward to buying many things to fix up my jeep
I had questions for running boards and discount. Received a phone call in minutes. The staff was very helpful, friendly, and polite. Cannot wait to see my running boards.
Experiences with ET are always good, customer service is helpful, products arrive on time and availability is typically great for what I've ordered. No complaints and a good experience overall.
I have had nothing but positive experiences at Extreme Terrain. Professional, detailed and stand behind quality products. Making the consumer feel their time is valued and making things easy should never be underrated! Thank you!
Calling and having a link to the right item in my shopping cart was very helpful...
Ordering and receiving parts are straight forward. But ive purchased incorrect parts because of lack of information on description of some parts
This is the third or fourth time ordering from your company. I get great deals and fast delivery. My 23 Rubicon Gladiator is a beast thanks to you guys!
I ordered RedRock I4 running boards for my 2021 Tundra. Extreme Terrain's web site was easy to use and the info in it very useful. The shipping turn time was very good and the packaged arrived in good shape. The installation instructions were clear, making installation easy. The value for the price was very good. The running boards look great on my truck.
I was attempting to order a wench and wench bracket for my Bronco but neither the listing nor the original manufacture website didn't even say if it blocked my factory camera or not. When I called the tech was super helpful, kind, and provided me with the support I needed with no additional pressure. Above and beyond service, as always.
Great website, seems like fast shipping, got notified it shipped, but not in fed ex system yet, hopefully I'll have it by the weekend 😀
Despite all items showed as in stock with around a week delivery time, only 1 leaf spring of two was delivered on time and 33 days to get a spring hanger. All parts received are of great quality, just wish shipping was better reliable.
So far my experience has not been good, just receiving advertising. But no information on my actual purchase. Not a good experience so far.
I have purchased several parts: Bumpers, Rock sliders, Fenders, Wheels and tires and more. Everything is great quality and very affordable oin comparison to others. Great support. I use Extreme terrain for everything and anything I want or need for my Jeep.
Bought a front Adams driveshaft and came back for the rear because of the great service from the previous order. Ashley needs employee of the month, her own parking spot up front, 3 paid days off, a raise and an ice cream sandwich.
We purchased new headlights for our 2012 Tundra and had a great experience from start to finish. We even went back for additional items, including speakers and some interior upgrades. Extreme Terrain's website is incredibly easy to navigate, and their tech team is always ready with helpful answers. Highly recommend!
The salesman who picked up the phone was a take charge kind of guy. He was friendly and knew his equipment. He helped me make a good choice, and it arrived today. I already have it installed. The cover is sturdy and seems to be good quality.
Have not received the item yet so can only comment on purchase. Ordered and paid for item with no issues. Waiting for delivery.
I was told my Wrangler wouldn't pass state inspection unless I replaced the fuel tank skid plate and retaining straps. The tech at Mr Tire, in Latrobe, Pa, pointed out the necessary parts on your website. I immediately ordered the parts. When they arrived, that same technician told me I'd ordered the wrong parts, even though he'd selected the parts on your website and stood by as I placed the order. Frustrated, I took my vehicle to another state inspection facility. My Jeep passed inspection just fine. So, why the one Star? It's because I cannot return the parts to your company.
Hello Art,
I apologize that you were unable to return the products to us. I have sent you a follow-up email requesting the order information, and I would be more than happy to look into this for you to see if we can turn your experience around. I look forward to working with you.
Thank you,
Allison
Horrible wait time. Ordered a skid and took like a month before emailing the company to ask where my skid was, afterwards they took another couple weeks or so and then finally shipped it
Hello Octavio,
I apologize for the delay with your replacement skid plate. I see that the original shipment was damaged in transit and returned to sender. We then started the replacement process for you. What seemed to delay it was the investigation for lost and damaged items, which used to take a full three business days. After that, the replacement is released and processed for shipping. I apologize for the delay again and can assure you that we have taken steps to improve our lost and damaged process to prevent delays in our customers' replacements being shipped. In the meantime, if you need anything else, please let us know.
Thank you,
Allison
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Hello George,
I apologize that you did not receive any information regarding your order. We are currently auditing this issue, and it appears that your FedEx shipping label was emailed on 10/31. You contacted us on the same day asking where the order was. I apologize for the inconvenience of not receiving your tracking information. For future reference you can use our customer portal which is orders.extremeterrain.com you can locate tracking, estimated ship dates and much more. I am sending you a follow-up email to ask additional questions, and if you need anything else, please feel free to let us know.
Thank you,
Allison