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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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I had to return an item that wasn't even close to a good fit but the reviews were 5 stars
That is not a good thing if you can't trust the reviews. How do you trust your purchase is a good one if you can't trust the reviews or that the product is going to fit. This was also not the first time I have come across this. It's happened about 3 times now
I love Extreme Terrain. The shipping is fast and there is always a sale.
Great selection of product for my make and model. Easy to filter down what I needed and made additional suggestions to help make sure I got what I wanted.
I was asking about any discount for wheels and while talking to the Representative. I was told they have a $1.5 billion dollar company and will not match prices with other companies. I can buy from them. I wanted ask if I could get a quote for another set of wheels, he hung up the phone. Guess the little guys are not important.
Great prices and fast shipping!
I checked other sites and it was going to be a week longer on shipping and over $100 more expensive!
Was taken right away and helped all in 3 minutes would be shopping again
Easy to navigate website and secure checkout! Installation diagrams and instructions made it a snap to install.
Hi David,
Really sorry that your fender flare arrived damaged. I see that you have purchased another and have been refunded for that one.
Please feel free to reach out to me if you would like to discuss or if you have any questions.
I would be happy to speak with you.
You can reach me at EXT 1257.
Have a great day!
Amy
Priced rite and good quality top. Would buy again in the future.
I have gotten all my mods from extreme terrain and all work out with my vehicle
I really like Extreme Terrain products good quality and shipping on time
Very informative with product presentation and great prices
Excellent product, very easy to install! Highly recommended!
This was a good experience, they came in super quick, super easy to install, great add on to the truck.
Really good experience. Good customer service and pleasant people to talk with on the phone.
It was a pleasure placing my order with Trevor F. He was very knowledgeable with all the products I was looking for.
Narrowed down item needed amd ordered. Installed and working as intended.
I purchased a different style running board (different company) before I stumbled across extreme terrain slim RB20. I just installed them and I'm very satisfied with how the installation went!
They are sturdy and have 4 brackets instead of 3 that came with the first running boards I returned.
Ordered a set of headlights for my 2013 JK best headlights I have to date. Awesome product was delivered super fast and on time. I will definitely be ordering my next set of headlights from extreme terrain!
Answer: They have broken several federal consumer protection laws in my 2 experiences with them.
Answer: Scam as far as I'm concerned. Cheat you out of product and don't make it right, how else do you describe them?
Answer: Not worth giving this company a second chance. Other more legit companies to purchase from.
Answer: Have a lot of time, be patient and expect nothing. ANd you will be fine. If
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So sorry that your door entry guards did not fit correctly William.
You have a voicemail from me and if you would like to call me back to discuss your experience
Or if you have any questions- I would be happy to speak with you.
You can reach me at EXT 1257.
Have a great day!
Amy