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Extreme Terrain

4.5

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From the business

While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.


extremeterrain.com
Malvern, PA, United States
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Extreme Terrain Reviews Summary

The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.

This summary is generated by AI, based on text from customer reviews

quality
291
This company responds to reviews on average within 6 days

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50,911 reviews

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Texas
1 review
0 helpful votes
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Ordering was easy & came in on time.
December 7, 2023

The site was easy to navigate & I was able to find what I wanted & complete the order in a very short time.

Date of experience: December 6, 2023
Indiana
1 review
0 helpful votes
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Rockslide steps
December 7, 2023

Easy and quick communication. Order and shipment was during holidays so carrier was a bit on the struggle but that's not Extreme Terrains fault.

Date of experience: December 6, 2023
Texas
1 review
0 helpful votes
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Awesome products, great service and assistance is great.
December 6, 2023
Updated review

Very easy and love the products you have and I am always satisfied.

Date of experience: December 6, 2023

Easy and sufficient
October 1, 2023
Previous review

Easy and sufficient

Date of experience: October 1, 2023

Very easy
September 3, 2023
Previous review

Very easy. Price was great!

Date of experience: September 3, 2023
Kentucky
1 review
0 helpful votes
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They have everything I need and more!
December 6, 2023

I like the way that you put in your vehicle specifics and then you only see parts that fit your vehicle. This helps move things along quickly keeps you from ordering the wrong parts and upgrades. Prices are very competitive too.

Date of experience: December 6, 2023
Florida
1 review
0 helpful votes
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Great quality items. Fit nicely.
December 6, 2023

Wiper motor asm for 2017 Jeep Wrangler installed in 10 min. Great quality.

Date of experience: December 6, 2023
Iowa
1 review
0 helpful votes
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New step sides
December 6, 2023

Ordered my last set from you. Lots to choose from and fit perfect

Date of experience: December 6, 2023
Florida
1 review
0 helpful votes
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Synergy sector shaft brace
December 6, 2023

Definitely worked as advertised! Very happy how it helped with my jeep drifting and changing lanes by itself.

Date of experience: December 6, 2023
Louisiana
1 review
0 helpful votes
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Delivery was fast
December 6, 2023

The tool box has a dent on top. I believe it was done by UPS which delivered it.

Date of experience: December 6, 2023
New York
1 review
0 helpful votes
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Cant waite to install
December 6, 2023

Waited till this went on sale. Great price heard good things about this product. Install instruction clear and on point. Not a lot to do for great features

Date of experience: December 5, 2023
New York
1 review
0 helpful votes
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Great selection of upgrades. Fast shipping. Great pricing. Knowledgeable tech support for all your questions.

Date of experience: December 5, 2023
California
1 review
0 helpful votes
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Ordering the appropriate parts, shipping times, and receipt of items was timely. However, I ordered a Superchips Flashpaq F5 for my 2013 Jeep Wrangler, and it does not function. I plug it into my jeep, the initial light turns on but then nothing else happens. I downloaded the Ignition app and tried to plug it into my computer, and the same thing happens. The app continues to say "Plug in device to check for updates."... I am about to go through the return process to swap for a different device, will update comment later if given the opportunity.

Date of experience: December 5, 2023
Support R. — Extreme Terrain Rep
over a year old

I am so sorry to hear that.
I see that you have contacted our customer service.
If you have any questions-
Please let me know.

Amy
EXT 1257

Arkansas
1 review
0 helpful votes
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Wasn't pleased with last order
December 13, 2023
Updated review

I will let you know when I receive my order. I ordered this a while back with new fender flares, and there is not even enough hardware in the box I got, to do 1 flare, Says it will do all four. The second one I received was also short pieces. Had enough from both boxes to get the job done. Wasn't to happy to have to order twice, when it says it will do all four fenders. The rivets were two different sizes also, from one box to the other.

Date of experience: December 5, 2023
Support R. — Extreme Terrain Rep
over a year old

I am very sorry to hear that.
Please let us know if you have any questions- once you have your order.
You can call or chat in with our customer service.
We are happy to help.

Amy
EXT 1257


I will let you know when I receive my order
November 24, 2023
Previous review

I will let you know when I receive my order. I ordered this a while back with new fender flares, and there is not even enough hardware in the box I got, to do 1 flare, Says it will do all four.

Date of experience: November 24, 2023
Colorado
2 reviews
0 helpful votes
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Faster than the manufacturer
December 5, 2023

Order straight from JKS but it sat there for 4 days without shipping, contacted extreme terrain to. Edify the correct ones, ordered and had it before the Jks ones arrived and sent those back to Jks. Good job ET!

Date of experience: December 5, 2023
Colorado
1 review
0 helpful votes
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Missing parts
December 12, 2023

Ordered parts for a Jeep and only half of the part showed up

Date of experience: December 5, 2023
Support R. — Extreme Terrain Rep
over a year old

I am so sorry to hear that.
I see you have spoken to our customer service and have been assisted.
Please let me know if you have any questions.

Amy
EXT 1257

Washington
1 review
0 helpful votes
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It's been a pleasure
December 5, 2023

These are gifts and I know that my grandsons will love the items. I have not seen them so I am hoping that everything is going to be find with them.

Date of experience: December 5, 2023
Arizona
1 review
0 helpful votes
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Perfect, except for a minor glitch.
December 5, 2023

Part look perfect, though not installed yet. I never received an order confirmation, though.

Date of experience: December 5, 2023
Florida
1 review
0 helpful votes
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Nice tracking
December 5, 2023

Two bumpers not shipped at same time; on-line chat answered my question, one came directly from the factory a few days later. Nice to be able to understand the process on-line

Date of experience: December 5, 2023
Colorado
1 review
0 helpful votes
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Wrangler parts
December 5, 2023
Updated review

Found all the goodies I was looking for plus more.
Only draw back i came across was some items show up more than once and with different prices. So you gave to be careful and make sure you've found the itmes lowest price.

Date of experience: December 5, 2023

Good experience!
December 3, 2023
Previous review

Good experience!

Date of experience: December 3, 2023
Florida
1 review
0 helpful votes
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Experience was good
December 5, 2023

I received my order in a timely manner and was very satisfied with the order

Date of experience: December 5, 2023
Texas
1 review
0 helpful votes
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270 awning
December 5, 2023

Was a little worried since you get what you pay for. Overall the awning looks pretty well made and thought out. The cover and function of the awning is pretty stop one. Now I install two of these awning and 2 different racks. The mount brackets are a universal type so we had to get different hardware to mount one. And the 2nd one we had to make our own mount spacer. The walls is pretty cool but can be a 2 man job to fold up and put away in a nice small box.

Date of experience: December 5, 2023