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While our customers use their off-roading vehicles for varying purposes, there are necessities while shopping for parts: quality products, outstanding support and expert knowledge. ExtremeTerrain offers all of those. A vehicle isn't just a vehicle - it's a never-ending project with an ambitious build list. Our experts share the passion. We're eager to help bring visions to life and thoroughly enjoy the customer masterpieces created.
Extreme Terrain Reviews Summary
The company's reputation is largely positive, with customers frequently praising the extensive product selection, competitive pricing, and fast shipping. Many reviews highlight the ease of the purchasing process and the helpfulness of customer service representatives, who are noted for their knowledge and integrity. However, some customers expressed concerns regarding payment processing issues and incomplete orders, which led to dissatisfaction. Overall, while the company excels in product quality and customer support, addressing payment and fulfillment inconsistencies could enhance the overall customer experience and mitigate negative feedback.
This summary is generated by AI, based on text from customer reviews
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So far every order has been filled, shipped and delivered promptly. Every item has been exactly what I was told it was and fitment has never been a problem. Also, the videos with explanations and actual installation are perfect.
Cant remember what I ordered, but I do feel like it was good experience
Been looking for a new rack for the bed of my truck couldn't make any decision, but when I saw the platform for this one, it made it super easy once I made my decision. It was easy to return back to the same website to finalize the other purchases for the roof rack and the gearbox very simple very easy. Would recommend it to anybody and probably be the only place I've ever need to shop for parts for my truck. Thank you
Love my product; love the shopping experience; too many emails and texts. Feels like every day and some days more than once. I don't need that much help remembering you guys exist.
My package finally shipped out a day after it was supposed to originally arrive.
Hello Chad,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent order. It is a goal of ours to have order shipped in a timely manner, and in reviewing your order, we fell short of our goal and more importantly your expectations.
We reviewed your order, and we show that you paid for expedited shipping and there was a delay, and we apologize for this error. Due to this situation, we refunded the shipping that you paid, and we removed the fee for the return tag for the LED parking/turn signals that you are in the process of returning. We issued the refund to your original payment method.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
On my first order, I called customer service, and had an amazing experience. The representative walked me through the site and even placed the order for me. I became a VIP member, and used the credit on my next order. I was able to place the next order on my own. Thank you!
I needed assistance with an order the salesman was very knowledgeable and had information availabe for me on hand. The order was simple direct took less than 20 min. I appreciate great service. 👍
Am a loyal customer because ET has always been so responsive on anything that I have needed for our 3 Jeeps (TJ/Jeepzilla, TJ/The Great Green Gazou and the CJ/Orange Crush).
Appreciate how ET treats every order, no matter how small the order, and customers as their top priority.
Website & checkout is easy (I primarily use Paypal).
Wonderful inventory.
Great open box/sale/discounts program with text msg's & emails of relevant to me (parts for my TJ's) sales.
Shipping prices/delivery times have improved vastly, on par/getting better than Summit & Jegs.
24x7x365 support is excellent with chat always available & super knowledgeable/4x4 enthusiast staff.
Keep rocking it ET in 2026!
I'll send pics of Jeepzilla when its done this spring, with its new Extreme Terrain Motobilt front frame and rear frame sub-sections.
My experience with extreme terrain has been a disaster from the very start. They lost part of my order, then they said I requested a return when I never even received anything from my order. It's safe to say I will never order from this company again and if ever asked about this company from my jeep friends I will definitely recommend someone else. Very unprofessional
Hello Jamie,
Thank you for taking the time to share your feedback with ExtremeTerrain regarding your recent service experience. We can understand the frustration when there are delays in receiving your order.
We do see that you reached out to us on 3/27/2026, to get an update on your order, we reviewed your order, and saw there was no movement on the tracking number, we set up a lost package RMA. This allows us to initiate a claim with the shipper to see if they can locate this order. When we set up the lost package, we set it up as a replacement, so a replacement will ship to you before our claim is resolved.
In reviewing your order, we show that both the original camera wire extension and the replacement were both delivered on 4/4/2026. We submitted a request to have a return label emailed to you and ask that you please use that return label to return one of the items to us. We appreciate your understanding of this situation.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Customer service was so easy, returned an item no longer necessary and got money back fast, and all the rest of my items were great quality, exactly how I wanted them. Highly recommended store.
I like this company because they have a lot of variety. And if you see something usually they have sales quite often so you can find a better deal on it than any or else.
I wasn't going to leave a review but I've received many compliments on my running boards TT*******. Very Very nice I have to give credit to Extreme Terrain this product definitely gives your Tacoma a stylish look. I've been looking for running boards for quite sometime with the competition and I couldn't find anything that would close the gap between the body and the running boards. So when I saw this product on Extreme Terrain I went ahead and purchased. If your looking for a clean look dont look any further these are the best running boards. The only thing I would like is a four mounting bracket instead of three. If your looking for a running board with class do not look any further. Let's talk about mounting, do not tighten any of the bolts to the body until the boards are fasten to the brackets have a little patience. Other than that I'm very pleased so far.
Get company to do business with. I wish they had more selection for my Grand Cherokee. Great products and several prices options that are suited to just about any budget.
Bought a set of side steps for my 2026 taco and there was a huge variety to choose from. Loved being able to see detailed product info to make the best decision from a quality AND aesthetic point of view!
Look forward to shopping with Extreme terrain again!
Oh Yeah!
Fast free shipping makes this boy very happy indeed!
ADAM REY
Last few times I've tried to get the door sills they have been out of stock today they weee low in stock snatched em up
Easy to find what I was looking for and had a great selection to choose from.
Excellent service, great product, fast shipping, product arrived days earlier than expected, beautiful appearance to my truck
I've purchased thousands of dollars in mods for my Gladiator fast shipment, bonus dollars from submission pics are one of the main reasons I buy here.
I love ordering from Extreme Terrain! I have always gotten great service and if I have questions, there is always someone available to help.
Got my side steps and mounted them today. Great experience ordering, fast shipping and great customer service. Thank you to my new parts place!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael,
Thank you for taking a moment to share your feedback with ExtremeTerrain regarding the marketing emails that you are receiving. We can understand the frustration you are experiencing when you receive multiple marketing emails.
You can unsubscribe from these emails by opening one of the emails and at the bottom there is a link that says "Unsubscribe." Once you click that button we will unsubscribe you from the emails. You can also contact our Customer Service Team and they can also unsubscribe you from receiving the emails.
If you have items saved for later, or a build list on our website, you will need to remove the item from that list to stop receiving emails for those specific items.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy