On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
On back order till late April on two parts.
Should have been told up front not in stock.
Then ordered a part that had been returned to save little money then got charged shipping on that item. Canceled back order. Will shop elsewhere. Thanks George
Called to check on my order account lost the keys. No one at Eckler's had an idea when it would ship. I was told to call Eckler's supplier and ask them when it would ship? I did this and was meet with overwhelming help after spending long amount of time calling back to eckler's to get my invoice that was never sent to me to get numbers off order so the supplier could find my order. Then the supplier found order and quickly shipped my package.
Hard to get through ordering/ payment.
Everything was just as I was hoping for. I was pleased with my order.
I am pleased that Ecklers has modified their shipping charges to be more in line with actual costs. Thank you for this!
Easy to find things and well organized...love it...I like to use the parts catalog with the computer when ordering...No problems...I received everything I ordered and quick!
I have been ordering parts for my 1968 Camaro for 3 years from Ecklers. They always have what I need.
It was easy to find what I needed and there were many choices.
Lowest price was actually parts Eckler's did not have in stock. Second lowest price I found looking on internet was in stock at Eckler's. Confident I am getting the right part after talking on the phone with sales. Shipping was reasonable price and delivery.
Great easy to find parts. Hope delivery is just fast.
Nice to locate an elusive part. It didn't take long to receive the part and the quality is really better than the original equipment.
I was assured that the wheel lock caps would fit my C4 Corvette but the do not. No I have caps I cannot use because the return will cost more than the parts.
The company offers good products and always has quick shipping!
I orders front door panels and rear panels for a 65 Futura. Front said ships in 2-3 weeks. Fine I'll deal with it. Rear says in stock. Submit order, money comes out, get email front ships in 4-6 and I just finally got an update for the rears that now won't ship for another 2 months. What a joke. I guess I'll call in a month and find out my order has been canceled like so many others with no notification.
Some of the product descriptions are not very good. Some of the water shield products I looked at only listed the length of the roll and not the width
BOUGHT A FUEL PUMP, PUMP WAS DEFICTIVE.
THEY REFUSED TO REFUND BECAUSE IT HAD BEEN OVER 90 DAYS
REFUSING TO REFUND BECAUSE IT TOOK ME TOO LONG TO FIND OUT THAT THEIR PUMP WAS DEFECTIVE.
Always delivers quality parts for my one of a kind classic.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members