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For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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Fitment check for correct parts was great and smooth checkout process. 👍👍👍
Eckler's site is easy to use, and they even notified me that I ordered a part that wouldn't fit my vehicle, and confirmed with me before cancelling the order.
It took a long time to get where I wanted to be at the start of all this, but it came around as I hoped it would and Nicky the supervisor made things right for me even though all the paperwork was lost from back when the company switched or changed hands. I was very happy with the outcome and will be purchasing and displaying Elckers products at car shows and events. Thanks again Nicky for making a life long customer.
Oh look here is a great deal. Hahaha yeah right. Made order. Wrong part shows up. Talked to customer service. We will ship the right part. Perfect. Lol. After you jump though are hoops. Shipped replacement part. Great shipping again. Same wrong part. Talked to customer service again. We will ship the right part. Nothing for weeks. Called back. We don't have this part. Sorry. Here's a refund. Not impressed
Unable to checkout 10 or more times,
After entering name address shipping resetting password AI tells me to enter my name address before it can understand and help,
GO TO CHECK OUT-it wont help with any wording
Hello Andrew,
Thank you for your order and for sharing your experiences with us. w are sorry to hear that you experienced issues with the checkout on our website.
We were unable to replicate the error you encountered, but if you received any errors when you were trying to complete the checkout? If so could you please email [email protected] and kindly include your order information and the error message that you received. Once we receive this information we will review it to see why this occurred and made the checkout difficult for you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
It was hard finding the part directly on Eckler's website. Had to find it on Google and then it sent me to Eckler's website.
USPS claims to have delivered, but when I went to get my mail they were not in my mail box. Had to reorder. #: EK-25-*******-1
Unit Price: $1.99
Hello Nelson,
Thank you for taking a moment to share your feedback with Ecklers regarding your order for the Sun visor Spring Retainers. We are disappointed to hear that you did not receive the package. We reviewed the tracking number and the shipper (USPS) noted it was delivered to a parcel locker. I am unsure if you live in a development or apartment that has a locker for packages that you may want to check.
I did set up a lost package RMA on the original order and once our Lost and Damaged Team reviews your situation, we will refund you for this purchase. In the future, if you do not receive a package that you order from Ecklers, please contact us and we can initiate a lost package claim. We do not want our customers to feel like that have to take that loss and reorder the item.
Once the Lost and Damaged team completes their review, you will receive an email confirming the refund was completed.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I have a 1939 Ford M ordered a part through another company which turned out to be of the only part. After explaining the situation, the customer service representative was able to take the determine there were three different belts with that number each ending with either an A, B or C. They were a KE to determine the correct item for my vehicle.
Lots of parts that are hard to find for my 1930 model A. The people working there are very
Helpful and courteous. Very pleased with them.
I spoke to an expert experienced salesman named Josh. This guy gave me so much advice. I wish he was in upstate New York because I would hire him to help work on my 1968 corvette. Hands down I would highly recommend your company. Brian
Ordering began as a pleasant experience, but turned sour very quickly when I found out I was OVERCHARGED. The sun visors I ordered from Eckler was $259.99 plus tax and shipping equals $306.31. Larrystbird charges $192.00 for the sun visors and Larry's sent the sun visors to me. Thus, what did Eckler's do with the difference. I wrote to Eckler twice asking for the refund $68.00 +tax equals $73.44, but no answer. Now, there is the dilemma of who do I return the sun visors to get my full refund. Eckler does not respond to my emails or phone calls. I will not recommend Eckler's.
Hello Karen,
Thank you for taking the time to share your feedback with Ecklers regarding your recent service experience. We apologize that you did not receive a response to emails regarding this issue. We searched our database, and unfortunately we were unable to locate an email, using the email address on your account, requesting a refund on your purchase for the sun visor.
I understand your concern regarding the price difference. While we work to keep prices competitive, we are a reseller website and there are times when our prices may be higher than the manufacturer's site. There are many factors that play into how we set our prices. We do offer a price match policy for the majority of our items. If you can email the link where you found the same item to [email protected] and kindly include your order information, we would be happy to review the link to see if we can offer this price match and refund you the difference.
Please note, For a price match the item must be:
same manufacturer
same model
same SKU
Similar products that do not meet these criteria are not included.
Prices will not be matched from the following sites:
eBay
Craigslist
Facebook Marketplace
Any other auction style site
Once we receive the link you provide and review the link, we can verify if we are able to price match the item for you. We do understand that price is a major factor when our customers make purchases and we would like to see how we can assist you.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
Customer service excellent product quality are excellent
During the shopping a pop up appeared which said you would send a 10 off coupon just to sign up with email... surprise the coupon never showed up and now you have my email... I should have known.
Hello Davin,
Thank you for taking the time to share your feedback with Ecklers regarding your recent experience. We do apologize that you did not automatically receive the 10% discount code to use on your order. We appreciate you informing us of this issue so we can review our process for sending coupons to our customers.
We reviewed your order, and we issued you back 10% of your order, back to your original payment method. When you sign up to receive a coupon code, it can take up to an hour for the email to be sent to you. We understand this is frustrating, and we appreciate your understanding of this issue.
If you have any additional questions or concerns please contact us and we will be happy to assist you,
Thank you,
Amy
Very happy with the company. Parts delivered in 2 days. Package was perfect. Couldn't be any better.
I ordered parts from Eckler first time and can say that it was a pleasure ordering parts. I spoke with Jill who was informed and answered all of my questions. I haven't received my parts yet, so I can hopefully follow up when I receive my order.
I called and spoke to a rep by the name of Colby Sherman and asked him about your St Patrick's day add of which showed a black seat that said the price was $999.00 in the market and to open for Eckers special pricing and when I opened it said $1448 and when I explained it to Cody he asked me to send him a copy and he would see what he could do but that shipping it would be another $400.00 bringing the total to$ 1848. 00. I never heard back from Cody at *******@turn5.com After 5 days of not hearing back from him I moved on to Jegs where I bought the same seat to $1248. 00 and free shipping…imagine that…your so called service technicians don't do your company any justice and to bad I had to find this out as a customer
Hello James,
Thank you for taking the time to share your experience with Ecklers regarding your recent service experience. We do apologize that you did not receive a response from the representative that you recently spoke with regarding the price for 1956 Chevy back Seats.
I understand that you went to another store to purchase the seats due to this experience, and we are glad that you found them at the price your noted in your conversation with our Sales Team, but we are sorry we were unable to assist you at that time with this situation.
If a situation like this occurs in the future, pleas contact us and see if you can send the information to the representative while you are on the phone so that we can make sure the representative received your email and if we are able to offer the item at the price you share with us.
Due to this experience, we issued a credit to your Ecklers account. This credit can be used on a future order, and is valid until 6/30/2026.
If you have any additional questions or concerns, please contact us and we will be happy to assist you.
Thank you,
Amy
I was having issues with placing an order on line, so I called spoke to a very nice & knowledgeable man. I was able to place the order easy as pie, wish I would have done that in the first place.
From now on I'll go on line to start, and then call to place the order, much better for me.
My 65 Fairlane 500 is a restomod and will be my daily driver whenever I finish. Ecklers has been a huge help with the variety and unique parts that I have purchased for my ride. The website is easy to use and order parts. For the few years I have used Ecklers I don't remember ever having a problem with my orders.
Thanks, Ecklers keep it up.
I had a Corvette years ago and Ecklers always had what I needed and shipped items quickly. I just bought another Corvette and Ecklers was my first stop for parts / accessories.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Josh,
Thank you for taking a moment to share your feedback with us regarding your recent order. We would love to review your order for you, but we were unable to locate an order with the information shared in your review. We are disappointed to hear that you were not satisfied with your order and the return process.
Please contact us at your earliest convenience, and we will be happy to review your order and see if there are alternative options or resolutions we can offer to you.
Thank you,
Amy