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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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I ordered two rear quarter panels for my car. I was charged $300 for delivery from Kansas to Texas. Your company chose the carrier, I didn't have that option. The shipping site shows it arrived at the facility here 30 miles from my house on a Friday. I called the carrier on Monday, they stated they were scheduling a driver and I would not receive it until Wednesday and refused to let me drive 30 minutes to pick it up myself. You should think twice about using Maersk Shipping!
Easy to use website, and parts ordering was easy. Parts arrived quickly. I had a problem with a part not working on my custom job and the return was quick and easy. I will buy more parts from Ecklers in the future!
Everything was great but I was going have to wait 6 weeks or so for half of the order. The one floor pan had to be stamped or found. I got both from ebay for 1/2 the price and delivered for free in 3 days. Your salesman was excellent and I will buy most of the build from him
When looking through apparel... I would estimate that about half of the items listed dont have a picture or thumbnail. Tough to purchase when I don't know what I should be getting.
Looking stuff up on the computer is very hard. I have had stuff sent to me thur the mail and it takes forever to get. I have requested everytime not to use the mail yet you do not listen.
Hello Gregory,
I apologize if you find shopping on the website to be difficult. You can always contact our Sales Techs, and they can place the order over the phone for you and help locate the products you are interested in purchasing. As for shipping, we do not have control over which carrier delivers your items; it all depends on the products purchased, as we are contracted with multiple carriers. The shipping method depends on the weight and size of the items. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
I had a couple of interactions with Mike and he helped me find exactly what I needed and answered any questions without rushing me. Good dude. He'll be the one that I call in the future.
Pics made it look like it came with more parts than it did, had to place a seperate order for triangle bolts even though they were displayed in the picture advertised for the entire t-top lock kit
Hello Jacob,
I apologize if the photo showed the T-Top Rear Mount screw as being included in the T-Top lock kit. I completely understand your frustration, and I apologize for any inconvenience this has caused you. I have issued you some promotional credit to use on your future order, either online or over the phone. In the meantime, we will correct this photo to prevent any confusion moving forward. If you need anything else, please let us know.
Thank you,
Allison
I bought an Open Box item and had questions about its condition. I started a chat and had my answers in no time. Very friendly and very efficient. I went ahead and easily purchased the item and can't wait to receive it.
Wenn die Lieferung aus verschiedenen Lagern kommt sollte dass Mitgeteil t werden
Used Ecklers years ago and always found them to be professional. Had the parts I currently need for the restoration of my 1994 Corvette.
Had to return product because it turned out to be not what I wanted. Received store credit which worked out ok because I eventually bought something else.
I ordered two hood struts for my C4 1986 Vette. Only the two struts arrived. There was no accompanying hardware that was mentioned in the sale, and I can't install the struts without the promised hardware. I need to receive the promised hardware for the hood struts to be installed. I want the follow up hardware or I will return the struts to you for a complete refund.
Hello Roger,
I apologize that these hood struts did not arrive with hardware, and I also apologize for any miscommunication that the sales tech provided during the sale. I have reviewed your order and see that these hood struts do not actually come with hardware. I have reached out to you via email to see how you would like to proceed. At your earliest convenience, please feel free to get back to me.
Thank you,
Allison
Ordered a light switch on October 7. Checked on the order October 20. The woman on the phone issued a refund BEFORE explaining that the part was out of stock. Waited 2 weeks while I could have had the part from another source. Someone could have contacted me at the time it became obvious that they could not fill the order. If I hadn't called I have to assume this would have sat unresolved indefinitely.
Hello Jeff,
I apologize for the fact that you did not receive your order for the Headlight Switch. I completely understand your frustration, and I sincerely apologize for the inconvenience. I see that your order had a USPS tracking number, but somehow USPS returned it to our facility, and it was checked into our warehouse as a return. That is why the associate you spoke with initiated the refund instead of trying to resend the order. I truly apologize if this was not explained to you. I have also issued you promotional credit to use towards a future purchase due to this inconvenience. In the meantime, if you need anything else, please let us know.
Allison
We recently bought a 75 Corvette & have bought new mirrors & new wheels from Ecklers the service has been great & we get the items super fast, thank you Ecklers im sure we will be buying more from you in the future!
This is my second order. It is quick and easy. The parts I have gotten from my first order have all been perfect. I called that order in and spoke to Jesse. He was so friendly and even more helpful. This place is making my life better one order at a time. Thrilled they are part of my world. I will use this site forever. Thank you guys.
Says in stock & then you order & it comes from manufacturer 3 weeks later. Bate & switch! Price is higher then Zip Corvette, shame on you.
Hello Jeff,
I apologize if your order is arriving later than you expected. I certainly understand your frustration regarding this. We list it as "In Stock" because it means the supplier has the material to build the item if it is made to order, or they have the item on the shelf. We also list the expected delivery date right under that, which you can see reflected at a later time. Right now, the website says November 5th-8th. At the time of your order, I cannot see what the website reflected, but I do see that the estimated delivery date is 10/29-11/01. Please keep an eye on your email for tracking information to be sent over. We also have a price match policy where we will price match our competitors. If you want to inquire about this and see if your order/item qualifies, please give us a call. In the meantime, if you need anything else, please feel free to let us know!
Allison
First time customer. Talked to rep, with questions. Web site was easy to maneuver. Purchased a couple of items. Everything went well.
I ordered black door panels in January. With many promises of delivery, they never came. Finally, 8 months later I was informed they were no longer available and my purchase was refunded. I'm ordering brown hoping I can paint them black. Hope they really are "in stock" like the description says.
Hello David,
I apologize for the delay and cancellation of your recent order for the Black Door Trim Panels. I completely understand your frustration, and we apologize for any inconvenience this has caused you. I hope the brown works out for you as well, and that you are able to paint them black. I have issued you promotional credit to use on a future purchase, either online or over the phone, as a small token of our apology. In the meantime, if there is anything else that we can assist you with, please let us know.
Thank you,
Allison
Shipped quickly and arrived ahead of projected times
Site was a little odd to navigate and wouldnt let me do my 1937 car as an option lumped me in with trucks
Wonderful customer service, pleasure dealing with sales rep
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Hello Kory,
I apologize for the delay with the carrier and for the item arriving damaged. I completely understand your frustration with this. We contract with Maersk, and they sometimes use subcontractors to deliver the products. Unfortunately, we have no control over this, and we advise that freight has a longer transit time, typically between 5 to 10 business days. I have issued you a promotional credit for the inconvenience, and you will be refunded within 3 to 5 business days for the Quarter Panels. In the meantime, if there is anything else we can assist you with, please let us know.
Thank you,
Allison