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For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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I was looking for 2 under dash lights that I thought might have been discontinued, but Ron found them for me. Just what I needed, thank you from my 93 corvette/Marilyn and me.
Website is clumsy to navigate, only has search bar on some pages, they don't have some of the items zip corvette has but they are close enough for local pickup, I like that
Ordered a water pump which did not fit my engine. Called service rep to return item. Was told to keep item and issued a full refund.
I received the part that I ordered, but I also received a set of tie down straps that I did not order, the plastic ties had been cut and the straps were loose inside the box. I will send them back if I get a postage paid return statement.
I have done business with Eckler's on multiple occasions while restoring a 1970 Torino convertible. Every experience has been great. Fast shipping, accurate orders and issues are handled very expediently without hassle.
I'm in process to restore a 1970 El Camino
I have an 85 C4 Corvette. Not always easy or affordable to find parts for it.
Ecklers always has what I need at a reasonable price. Very Thankful!
6 years ago, i began restoring a 57 Chevy originally purchased by my brother. Over the years the car was basically left to rust away. Whenever i needed a new part, i counted on Ecklers to provide a quality part with quick response time. Ecklers delivered every time, with quality and on time, I have recommended Ecklers to my restoration friends many time over the years!
Called for older F1 parts and Taney C. Was very helpful and got me the info I needed and parts.Very pleasant to talk to and very knowledgeable on what I was working on.
I ordered two rear quarter panels for my car. I was charged $300 for delivery from Kansas to Texas. Your company chose the carrier, I didn't have that option. The shipping site shows it arrived at the facility here 30 miles from my house on a Friday. I called the carrier on Monday, they stated they were scheduling a driver and I would not receive it until Wednesday and refused to let me drive 30 minutes to pick it up myself. You should think twice about using Maersk Shipping!
Easy to use website, and parts ordering was easy. Parts arrived quickly. I had a problem with a part not working on my custom job and the return was quick and easy. I will buy more parts from Ecklers in the future!
Everything was great but I was going have to wait 6 weeks or so for half of the order. The one floor pan had to be stamped or found. I got both from ebay for 1/2 the price and delivered for free in 3 days. Your salesman was excellent and I will buy most of the build from him
When looking through apparel... I would estimate that about half of the items listed dont have a picture or thumbnail. Tough to purchase when I don't know what I should be getting.
Looking stuff up on the computer is very hard. I have had stuff sent to me thur the mail and it takes forever to get. I have requested everytime not to use the mail yet you do not listen.
Hello Gregory,
I apologize if you find shopping on the website to be difficult. You can always contact our Sales Techs, and they can place the order over the phone for you and help locate the products you are interested in purchasing. As for shipping, we do not have control over which carrier delivers your items; it all depends on the products purchased, as we are contracted with multiple carriers. The shipping method depends on the weight and size of the items. In the meantime, if you need anything else, please feel free to let us know.
Thank you,
Allison
I had a couple of interactions with Mike and he helped me find exactly what I needed and answered any questions without rushing me. Good dude. He'll be the one that I call in the future.
Pics made it look like it came with more parts than it did, had to place a seperate order for triangle bolts even though they were displayed in the picture advertised for the entire t-top lock kit
Hello Jacob,
I apologize if the photo showed the T-Top Rear Mount screw as being included in the T-Top lock kit. I completely understand your frustration, and I apologize for any inconvenience this has caused you. I have issued you some promotional credit to use on your future order, either online or over the phone. In the meantime, we will correct this photo to prevent any confusion moving forward. If you need anything else, please let us know.
Thank you,
Allison
I bought an Open Box item and had questions about its condition. I started a chat and had my answers in no time. Very friendly and very efficient. I went ahead and easily purchased the item and can't wait to receive it.
Wenn die Lieferung aus verschiedenen Lagern kommt sollte dass Mitgeteil t werden
Used Ecklers years ago and always found them to be professional. Had the parts I currently need for the restoration of my 1994 Corvette.
Had to return product because it turned out to be not what I wanted. Received store credit which worked out ok because I eventually bought something else.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kory,
I apologize for the delay with the carrier and for the item arriving damaged. I completely understand your frustration with this. We contract with Maersk, and they sometimes use subcontractors to deliver the products. Unfortunately, we have no control over this, and we advise that freight has a longer transit time, typically between 5 to 10 business days. I have issued you a promotional credit for the inconvenience, and you will be refunded within 3 to 5 business days for the Quarter Panels. In the meantime, if there is anything else we can assist you with, please let us know.
Thank you,
Allison