On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered two hood struts for my C4 1986 Vette. Only the two struts arrived. There was no accompanying hardware that was mentioned in the sale, and I can't install the struts without the promised hardware. I need to receive the promised hardware for the hood struts to be installed. I want the follow up hardware or I will return the struts to you for a complete refund.
Ordered a light switch on October 7. Checked on the order October 20. The woman on the phone issued a refund BEFORE explaining that the part was out of stock. Waited 2 weeks while I could have had the part from another source. Someone could have contacted me at the time it became obvious that they could not fill the order. If I hadn't called I have to assume this would have sat unresolved indefinitely.
Hello Jeff,
I apologize for the fact that you did not receive your order for the Headlight Switch. I completely understand your frustration, and I sincerely apologize for the inconvenience. I see that your order had a USPS tracking number, but somehow USPS returned it to our facility, and it was checked into our warehouse as a return. That is why the associate you spoke with initiated the refund instead of trying to resend the order. I truly apologize if this was not explained to you. I have also issued you promotional credit to use towards a future purchase due to this inconvenience. In the meantime, if you need anything else, please let us know.
Allison
We recently bought a 75 Corvette & have bought new mirrors & new wheels from Ecklers the service has been great & we get the items super fast, thank you Ecklers im sure we will be buying more from you in the future!
This is my second order. It is quick and easy. The parts I have gotten from my first order have all been perfect. I called that order in and spoke to Jesse. He was so friendly and even more helpful. This place is making my life better one order at a time. Thrilled they are part of my world. I will use this site forever. Thank you guys.
Says in stock & then you order & it comes from manufacturer 3 weeks later. Bate & switch! Price is higher then Zip Corvette, shame on you.
Hello Jeff,
I apologize if your order is arriving later than you expected. I certainly understand your frustration regarding this. We list it as "In Stock" because it means the supplier has the material to build the item if it is made to order, or they have the item on the shelf. We also list the expected delivery date right under that, which you can see reflected at a later time. Right now, the website says November 5th-8th. At the time of your order, I cannot see what the website reflected, but I do see that the estimated delivery date is 10/29-11/01. Please keep an eye on your email for tracking information to be sent over. We also have a price match policy where we will price match our competitors. If you want to inquire about this and see if your order/item qualifies, please give us a call. In the meantime, if you need anything else, please feel free to let us know!
Allison
First time customer. Talked to rep, with questions. Web site was easy to maneuver. Purchased a couple of items. Everything went well.
I ordered black door panels in January. With many promises of delivery, they never came. Finally, 8 months later I was informed they were no longer available and my purchase was refunded. I'm ordering brown hoping I can paint them black. Hope they really are "in stock" like the description says.
Hello David,
I apologize for the delay and cancellation of your recent order for the Black Door Trim Panels. I completely understand your frustration, and we apologize for any inconvenience this has caused you. I hope the brown works out for you as well, and that you are able to paint them black. I have issued you promotional credit to use on a future purchase, either online or over the phone, as a small token of our apology. In the meantime, if there is anything else that we can assist you with, please let us know.
Thank you,
Allison
Shipped quickly and arrived ahead of projected times
Site was a little odd to navigate and wouldnt let me do my 1937 car as an option lumped me in with trucks
Wonderful customer service, pleasure dealing with sales rep
I bought several parts. It was easy to navigate through the website and place the order. The prices were extremely competitive and the shipping was quick and on time.
I haven't found an item that wasn't in stock yet for my 1960 Thunderbird. With older cars, finding parts is sometimes an issue, but I've found everything I need so far.
I have 5 classics, 4 chevy and 1 mustang. I have found so many items and great deals for all of the 5 of them. Shipping is always quick and I have never had a reason for return.
2x Ecklers vendor sent wrong parts (brake line kit). Ecklers had wrong part number in vendors system.
I had to drive 1 hr each time (2 hrs total) to return parts due to Ecklers screw up. NOT HAPPY in Kansas
Hello Michael,
I am so sorry for the inconvenience of receiving the wrong part not once, but twice, and then having to drive to our Kansas location to return it. I completely understand your frustration regarding this. I'm glad to hear that everything has been worked out and resolved now, and that we found the error and you have the correct item. I have issued you promotional credit to use on a future purchase, either online or over the phone, due to this inconvenience. If you need anything else, please make sure to let us know!
Allison
I called to confirm the part I found on the internet. Erik helped me and said if I have any other questions I could locate him at ext. 1401. That makes me feel like I have a connection at Ecklers.
Ashley C. Was absolutely exceptional, she answered all of my questions quickly and clearly while providing me with several options.
Some stuff is great
Some isnt
Example: i ordered 2 side mirror brackets.
One is perfect
One the screw hole to attach the mirror is too big, so the screw that fits is too big and wont recess into the mirror.
Options: run it as is looking like $#*!, or throw it in the trash.
Other things like gas tank and sending unit were good quality with no manufacturing issues, but tank neck was damaged/bent during shipping. Not ecklers fault. I just straightened it and carried on.
Hey Kevin,
I appreciate your feedback, and I apologize that your orders are not always received in perfect working condition. This should be the standard at all times when you order from us. I left you a voicemail advising that we will absolutely take care of this for you, and I am sending you a replacement. Hopefully, you won't have any further issues, but of course, if you do, please reach out to us!
Allison
I have bought several parts from Ecklers l have a 69 Z/28 Camaro with the 302 engine to keep it in perfect show condition l from time to time order new parts to keep in nearly new condition. Thanks for having the correct parts.
All good. Shipping cheaper & faster than Corvette central. Ordered same parts had been waiting week items just shipped but part of order is months until shipped even thoe the said it was in stock
I just bought a 68 Camaro and the people at Ecklers were so helpful in selecting some very specific items for my car, and they were very patient with me on the phone as well. Once I had the part numbers, they offered to process the order over the phone, which was very helpful. Great customer service.
Used the chat feature on their website. Confirmed the parts I was looking at fit. The customer service rep even was interested enough to ask me to share a picture of my project and he communicated with me about how awesome it was. Never had such good customer service out of a company.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Roger,
I apologize that these hood struts did not arrive with hardware, and I also apologize for any miscommunication that the sales tech provided during the sale. I have reviewed your order and see that these hood struts do not actually come with hardware. I have reached out to you via email to see how you would like to proceed. At your earliest convenience, please feel free to get back to me.
Thank you,
Allison