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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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I have 5 classics, 4 chevy and 1 mustang. I have found so many items and great deals for all of the 5 of them. Shipping is always quick and I have never had a reason for return.
2x Ecklers vendor sent wrong parts (brake line kit). Ecklers had wrong part number in vendors system.
I had to drive 1 hr each time (2 hrs total) to return parts due to Ecklers screw up. NOT HAPPY in Kansas
I called to confirm the part I found on the internet. Erik helped me and said if I have any other questions I could locate him at ext. 1401. That makes me feel like I have a connection at Ecklers.
Ashley C. Was absolutely exceptional, she answered all of my questions quickly and clearly while providing me with several options.
Some stuff is great
Some isnt
Example: i ordered 2 side mirror brackets.
One is perfect
One the screw hole to attach the mirror is too big, so the screw that fits is too big and wont recess into the mirror.
Options: run it as is looking like $#*!, or throw it in the trash.
Other things like gas tank and sending unit were good quality with no manufacturing issues, but tank neck was damaged/bent during shipping. Not ecklers fault. I just straightened it and carried on.
Hey Kevin,
I appreciate your feedback, and I apologize that your orders are not always received in perfect working condition. This should be the standard at all times when you order from us. I left you a voicemail advising that we will absolutely take care of this for you, and I am sending you a replacement. Hopefully, you won't have any further issues, but of course, if you do, please reach out to us!
Allison
I have bought several parts from Ecklers l have a 69 Z/28 Camaro with the 302 engine to keep it in perfect show condition l from time to time order new parts to keep in nearly new condition. Thanks for having the correct parts.
All good. Shipping cheaper & faster than Corvette central. Ordered same parts had been waiting week items just shipped but part of order is months until shipped even thoe the said it was in stock
I just bought a 68 Camaro and the people at Ecklers were so helpful in selecting some very specific items for my car, and they were very patient with me on the phone as well. Once I had the part numbers, they offered to process the order over the phone, which was very helpful. Great customer service.
Used the chat feature on their website. Confirmed the parts I was looking at fit. The customer service rep even was interested enough to ask me to share a picture of my project and he communicated with me about how awesome it was. Never had such good customer service out of a company.
I've never had a bad experience with Ecklers and don't expect any problems with my current order. However, I received at least three requests for reviews before to my latest order was even shipped. (Label was prepared and shipment was waiting for receipt by USPS.)
Please don't ask for reviews until the product(s) have been received by the customer!
Hey Al,
I'm sorry for the inconvenience caused by the marketing review emails you received. We normally send out an email asking customers to rate their experience shopping with us, and then we request a review after the customer receives the product. This is something we are currently looking into, so I appreciate your feedback. If there is anything else we can assist you with, please let us know.
Allison
They don't offer free shipping no matter how much you spend. I spent over $200 on a part and asked whether they offer free shipping. Response = we don't offer free shipping. I ordered the part because they were the only vendor that I could find the particular part in stock. But, I had several parts to buy and I chose to order them from other vendors that offered free shipping if I spent over $100. Whelp, their loss. I wonder if they care…. Obviously not.
Hello,
You are absolutely correct; we do not offer free shipping on Ecklers, and I apologize for the inconvenience. We do have a price match policy and will match our competitors' prices if they align with our policy. I apologize if no one informed you about this, and our customer service team would be more than happy to look into this further and see if we can apply it to your recent purchase. Please reach out to us when you can.
Thank you,
Allison
I received an email about a sale and decided to check it out. Lots of good stuff. I chose a few parts that I currently need and got a good deal on those.
Ordered a radiator on closeout, completely dented on both sides, cap port oval... gave me a credit ordered a 2nd radiator that says it fits and its 2-3 inches to tall. Emailed Customer service multiple times with no response... just like everyone says tried 2-3 different support emails and they all come back as invalid.
Hey Rod,
I would be happy to assist you but I do not see an email or order # attached to your review. Please give customer service a call at your earliest convenience for further support.
Thank you,
Allison
Completely useless badly damage on 2 corners and poorly repackaged. No pictures provided showing any damage
I have been really pleased with your prices on reduced parts for my 66 ElCamino and the shipping. Your sales help do their best to help me with finding the right part number and are very patient.Your shipping prices are good. Thanks!
The guy I dealt with was extremely helpful and even tried to reduce my horrendous shipping costs. In the end, it was still $300 for shipping. That is a lot. Period.
Ordering was fairly easy. The order form specifically asked which car the order was placed for. The package arrived a day earlier than promised. Unfortunately the wipers, which were supposed to be 18 inches long are only 16 inches long.
Hello,
I'm sorry that the wiper blades were not the correct size you intended to purchase. I see that the one ordered is listed and confirmed to fit the 1968-1972 Corvette. I have texted you the customer portal link where you can start your return if you wish. In the meantime, if there is anything else we can assist you with, please let us know.
Allison
I just bought a 1969 Corvette. It needs suspension and other minor odds and ends replaced to make it perform as it was intended. Eckler's has those small parts at great prices to help make this car whole again.
I have been making corvette purchases for eighteen years and the only problem I have ever had was if I ordered something wrong.
The sales specialist could not help me. I had all the parts numbers but not the first 3 letters. He stated they did not carry the dash lamp holder kit. I looked it up in Cars.inc and cross referenced it.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michael,
I am so sorry for the inconvenience of receiving the wrong part not once, but twice, and then having to drive to our Kansas location to return it. I completely understand your frustration regarding this. I'm glad to hear that everything has been worked out and resolved now, and that we found the error and you have the correct item. I have issued you promotional credit to use on a future purchase, either online or over the phone, due to this inconvenience. If you need anything else, please make sure to let us know!
Allison