On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was definitely a positive experience I talked to a rep Matt about ordering parts for my Corvette he was very knowledgeable and definitely helpful I will definitely use him again in the future when ordering from Ecklers
This is a reorder as I am continuing to work on my restoration... sale items are great and shipping is reasonable... A great place to do business...
Everything is clear and easy... Nice checkout!
I'd rather not. Why 20 caricatures?
And just let me purchase my order
This extra jumping through hoops is going to drive me crazy 🤪
Window handle need for my 57 Thunderbird, priced fair and good quality looks original.
I bought a steering wheel and adapter for my car. The adapter I was told to get would not work for my car. I reached out and ordered the correct adapter. Thank you for the help.
Why don't you offer free shipping like American muscle?
Sight is quirky a lot. Why don't you have free shipping? I select it on my checkout every time and it charges me anyway. American Muscle is free over $150.
Found this place on internet. They had part I needed & had a very reasonable price. I am sure I will buy more from them
3rd or 4th order through Eckler's and won't be the last! I have had great luck with all the parts I have ordered and the delivery was just as good. Keep up the great service Eckler's!
The searching feature just stinks for the user. Keywords, years, just searching really is not good because the keywords do not seem to filter items. It wastes my time and frustrates users. Improve it.
Jan was excellent in helping me get the right one and did a follow up call thank you
I bought two inner tubes for a model A pickup. I paid for them and expect to receive them in a few days. The price was high but reasonable. I am happy.
I was a quality Fuel Sender for my Corvette Silver Anniversary Edition I bought in 1978 - Ecklers gave me 3 options to choose from based on how much I wanted to spend. I did not want a Cadillac version - wanted mid range - found it bought it and also received my military discount. I will return in the future when I am searching for another part.
I have used your website to repair 5 different Corvettes over the years.
I called Eckler because I was trying to order some parts and was not able to get that task completed. Dante was great and very knowledgeable. He was able to guide me through the entire process and now I see the items have been shipped. Thank you Dante for your help and your expertise. It was a very good experience and I will return if I need more items.
I was having trouble finding kick panels with speakers that was in stock called two other places they was both out 60 to 90 days on backorder so I called eckler instead of just placing an order online. Talk to Joe and he said the speakers was in stock and had plenty of them. I waited a couple days that was on the 10th. I waited a couple days and I never got an email saying they shipped so I called and talked to someone else and they said that they will be on backorder and will not ship out until the 24th the whole reason I ordered them is so I could get them within a week or two.
Ordered a "pair " of valve cover stickers and received one. Woman I spoke with stated there is nothing stating pair on it and there is no sticker. I then had to order another "pair " so I have two in time for a car show.
Hello,
I'm sorry that you only received the 1 decal and it was advertised as a pair. I left you a voicemail advising that we refunded you for the 1 decal you received since I saw you had ordered another one already and it was on the way to you. I also have my product data team looking into this for us to determine what went wrong. I apologize again and if there is anything else that we can assist you with please feel free to let us know.
Thank you,
Allison
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Stan,
I'm sorry for the long processing time of your radio speakers. I understand how frustrating this can be since this item is shipping directly from the supplier to you, rather than being an in-house item, which does take longer. I apologize again, and I'm glad the product shipped ahead of the original 'get it by' date and will be delivered today, on 9/18. I have issued you promotional credit to use on a future purchase, either online or over the phone, due to the inconvenience. If you need anything else, please let us know.
Thank you,
Allison