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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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Ron G. Was very knowledgeable. Found what I needed very quickly. Made my shopping very easy.
I was reviewing your website and selected "notify me when back in stock". I received an email that the product is in stock and rushed to order. After I placed the order then I got a notice that the product was out of stock and they would hold my order until it arrived (estimated 12+weeks). This is unacceptable practice. Totally misleading and makes me loose confidence in your website.
I always appreciate the great parts and affordable pricing at Ecklers. Customer for life or until they start messing up lol.
Salesman and curstomer service woman both made my day. Needed to get a replacement rack & pinion for my '57. Learned my original from 2013 might be covered. New one comes with a lifetime. Original made by ATSCO Manufacturing - no longer in business. Not Ecklers fault. I've been buying from Eckler's for decades. I rode home in my '57 brand new day one. Never been disappointed in Ecklers.
I have been in business since Jan 8th 1975 same road same building for 50 yrs I have been buying from Ecklers when they first open, always been satified! I will send you a sales tax certificate { #*******363-1}
Received the belts in just a few days. Very nice seat belt kit for the price. Does come with hardware.
I have had my 55 Handyman for over 30 years and Ecklers has the best fitment of everything I have purchased.
Product ls are fine, but if you order, you're constantly emailed wanting to know how they did. I would love to be able to respond instantly, but I have a job!
I've ordered stuff previously for several vehicles!
Great service and prices!
Using Ecklers online ordering system is user friendly and if you have questions, live chat is available.
So refreshing to speak with courteous and knowledgeable sales people! Thank you for taking the time to ensure my order was correct
You advertise stuff in stock that you don't even have in stock! Out of the 15 times I've called you wanting to place an order.
I was only able to get three things and i'm not even a hundred percent sure they will work. The person I was dealing with was very nice and helpful.
Hello Scott,
I'm sorry if you were unable to order everything you wished due to a lack of inventory. We try our best to keep inventory in stock and direct ship products to consumers when we can. However, if you are using an old, outdated catalog to reference your shopping list, that can contribute to the problem, as we have made some changes over the last two years and just started printing catalogs again with accurate information. You can purchase one on Ecklers.com for your reference. As always, you can continue to call and check inventory and purchase over the phone with our dedicated Sales Techs, just like you did for your recent order. In the meantime, if you need anything else, please let us know.
Allison
You can't find a 1928 front break rod just anywhere and you had one.
Very good! The salesman was very polite. He very fast at getting all the info he needed. I give him 5 STARS. THANK YOU!
Ordered one day, confirmation that night, next day it shipped, that's fast
Your system have improved dramatically HOPE my order is in order and will be sent without difficulty
The expert I talked to about ordering upholstery was a great help.
We are restoring a 51 Chevy Style Line Deluxe and have found so many good buys from Ecklers. And our orders have come in a very timely order.
A long term customer always 100% satisfied with the company and their products. Excellent and easily navigated website.
Thanks!
It was as easy as pie to order what I needed. You sight is easy to find what you need. The delivery was two days early as stated. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brian,
I apologize that the center caps you purchased are out of stock. It looks like we have one on the shelf, but since you purchased a set of four, we have to wait for all four to become available. Your order is still in the system and will remain there; you will not be charged until the item becomes available and is back in stock. The only action taken was an authorization on the funds, which normally falls off within a few days. In the meantime, you can absolutely contact us to see if we have an alternate product or if you find something else to replace this with.
Thank you,
Allison