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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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I am waiting for my door Sill Plates. It should be here next week
Thank you. I'll be ordering again! Got the help i needed.
I haven't even received my order yet and have gotten multiple emails every day wanting me to review the product. I have never had so many requests for a review without even getting my order
Initiated chat and to my pleasant surprise someone responded immediately They suggested someone call regarding my question Ok About 5 minutes later someone calls (I've waited HOURS for return calls from people already have business relationship with - days medical questions) Quickly answered my questions
Got a person who knew about the part I needed; he verified that the parts ETA listed on the website was firm and the part I was looking at online fits my car. Thank you for your customer service.
I have always been pleased with Eckler's parts and delivery's. And prices are comparable or less.
Not only ordered but received a call from this company and incredibly fast shipping so great transaction for me
Always have a hard to getting thru the on line order process.
I have used Eckler's for a long time, more so in the last couple months because I found a new project car. Some of the prices are outrageous, others are extremely generous. Find the balance, and Eckler's is pretty good (I am sad so many of the online vintage car shops have merged - I assume private equity firms, but who knows). Shipping is reasonable, and the one return I've had went smoothly (it was damaged in transit due to poor packaging - manila envelope instead of a box). They credit your store account and not your form of purchase, so be aware of that if you need to return an item.
Called Ecklers to find 1967 oil filter replacement. Taney C was very responsive finding my part in a few minutes. I would highly recommend Ecklers.
I have nothing but good things to say about my years of experience with Ecklers. I have been a customer since 1988. Thanks to all the professionals at Ecklers who have always been the best ever! Thank You!
Good service no problems and no delays in shipping
Parts came today all correct really enjoyed our salesman very helpful and professional enjoyed working with your company thankyou
Quickly was able to navigate and order the parts I was looking for. Attempted to use the chat feature but was directed to leave my number and look for a return call from a certain area code. Still no call.
Ordered the parts anyway but would have liked to order more. Could not verify so did not order
Hello Steve,
I'm sorry that you did not receive a call to assist you with purchasing our products. I see you have spoken to two different sales techs via chat after that, and they have assisted you with answering your questions and locating the products you inquired about. If you need any further assistance, please let us know.
Allison
I've placed a few orders, all items come in a timely manner, are described well and fit my vehicle, and the deals on the site are great.
It is very easy to use the website and search for parts. I will continue to order from Ecklers.
Excellent service for parts. Their people respond to questions and help to get you what you are looking for.
Good i'm trying to log into purchase a catalog to buy some Camaro parts like to get logged in so I can start purchasing, purchase several thousand dollars worth of parts from Rick's back in the day
They have always been conscious to details. Honest company to do business with. Prompt shipment!
Good salesperson was good but for some reason the truth on the item I was to receive the time difference was not true pneumonia 2 years into her sentence
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Robert,
I apologize for the overwhelming number of marketing emails. I completely agree that you cannot review a product until you have received and installed it. I hope you have had a chance to do so by now and can provide us with a proper rating. We would greatly appreciate it!
Best regards,
Allison