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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
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Thank you, the purchase procedure and the shipping went very smoothly. Parcel arrived a day early. The Console meets my expectations. I'm in Canada, and have to ship to a U.S. address, (parcel pick-up location), that's the only glitch... hope that someday you return to shipping to Canada.
Found our parts quickly and received them in record timing.
Not sure on product yet but please stop the emails. Been recieving 3-4 emails a day. Ridiculous
Came well packaged and faster than expected to arrive
While Arthur was incredibly helpful in selecting the best frame connectors and place my order, I have asked 3 or 4 times for tracking information. I have yet to get a straight answer if my parts have even shipped let alone when I may see them.
I just keep getting "between 4/9 and 4/12
It is now 4/10 and I still don't even know if our when they will ship.
Good fI got the wrong part however the louvers seem ok and will keep them and see how they look? I really needed the bulb housing.
ANYTHING I need for my model A Ecklers has!.fast shipping.good prices and very easy shopping.highly recommended!.thank you
Very good will come again I will oder Again very soon your prices are very nice
Very good, very informative on the info that was given. If not I possibly would've bought the wrong part. Thanks again for the help.
Talked with two employees
The sales person took my order for shoulder harness belts and was very capable.
The refund department lady took my information and walked me through getting a return label printed to return the regular seat belts which I had ordered which would not work. She was very nice and knowledgeable,
Product arrived in a timely manner.
Product is of high quality.
Good experience without any issues. Nothings else to say
The rite parts at the rite price quick service and shipping
Great customer service Stephine was a great help in guiding me to the product that I was looking for.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members