On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The rite parts at the rite price quick service and shipping
Great customer service Stephine was a great help in guiding me to the product that I was looking for.
I have made three purchases this week from Ecklers. On the first purchase, I had made a mistake in listing an incomplete email address for myself. During the second/third purchase I utilized the chat line in my attempt to correct my mistake. I started out filling out the required information in the chat line. There was a super quick response back to me by chat. I replied that I would like to update my email address. The reply asked if I would be ok with a text or phone call to resolve my issue. I acknowledged that would be great. In less than 10 minutes I was speaking to a professional and very kind associate. She worked not only to update my email address, but volunteered to place my second and third orders. It was great!
I have dealt with Ecklers and never had any complaints, my parts have always been correct and shipping was fast, but this experience was beyond anything that I had experienced.
I just wanted to thank you for having hired a great staff and for going above and beyond to give the customers the best experience possible when dealing with your company!
Than you!
Easy to navigate, found what I was looking for, check out was quick. No problems
Everything went nice and smooth sales man new his stuff found what i needed fast got the order done in no wasted time everything went smooth
Received a beat up product for the fourth time primarily due to poor packaging.
I have a 2nd replacement coming because you do not package correctly. Received a rim on two separate occasions and they were damaged.
Very pleased with the help I received to get the parts I needed.
Trying to freshen up my old 61 Thunderbird Googled the part I was looking for and Eckler's popped up...followed the image and here I am...the part was and exact fit for my project
Easy transaction great product easy to assemble and great fit.
I ordered a transmission line for my 1965 Cutlass and Ekler's received my payment via PayPal but no invoice was emailed
The product i recived was not the same as i ordered,or pictured,for th ammount of money it cost,its a cheap knock off,,wont be ordering from her again
We called looking for specific tires and tubes for a 1929 model A. The tires were hoping to get were not available, neither was our second choice….that didn't deter Alex, he searched and found some great alternatives, got them ordered and on the way to us. Super helpful and dedicated to ensuring we got what we needed!
Fast and efficient service. However, the item does not fit my vehicle.
My order was placed over the phone with Chad. He was very patient and knowledgeable during the entire process.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members