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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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Good parts and fast shipping I had to call and speak to customer service and they were helpful
Rear brake line kit for a '65 Mustang single exhaust purchased. Had to bend the brake lines a bit to make them fit. Haven't added the brake fluid yet so I don't know if its going to leak but I got my fingers crossed that it works and the fittings seat well.
When part of my order was missing, Ecklers sent the rest of the Order amazingly fast. Service fast and friendly!
Great company to deal with. Good pricing. Part arrived fast and appears to be well built and to original design. Very good instructions.
Parts were priced right and availability was great. Parts arrived quick and well packaged.
Quality part much better looking/working than other on-line options
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Ordered weatherstrip seals for '62 thunderbird, came in on time; right as it was done being painted.
I have been looking for some parts that only here has and with good price.
I ordered a few hundred worth of parts from Mac's and some parts got back ordered. I never received them but paid for them as it was enough to get 'free' shipping. Have called several times (and tried to call but on hold for hours at a time) and been told "still on back order", "it's because of the pandemic" etc. etc.
Now today I am told my order was merged, then deleted, no refund, no communication, nothing. Poof. Money / parts / time - gone.
NOW the company is Eckler's which USED to be good as well - but there's some kind of serious problem with this company - I.E. Crap service.
Fine, keep my money, don't get me my parts, treat me poorly - I'll not be back - there are plenty of other companies that sell vintage Ford and Chevy parts. Goodbye!
Was expecting the mirror to come with the screw that attaches to mirror bracket holder
Every thing went perfect. Delivered in a timely manner, and product was what wa listed.
Hello. I purchased a 1972 Dashboard and the product arrived on time. However, the dashboard feels very flimsy. Please take extra caution when installing it into your car. Also, the dashboard has some design flaws. And lastly, I did not receive my military discount during checkout.
Rep. Very friendly and knowledgeable very helpful would buy at Eckler's again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members