Wyndham Hotels and Resorts

First, pictures don't match the hotel/ room.
Second, they taped a notice to my bike, threatening to tow it, because o left it in the one spot cameras covered it.

Wish I could use more than 100 characters to review.

I had a Organization meeting Convention at the Wingate by Wyndham Hotel in Marietta, Ohio on Pike St. A 3 day weekend stay. Had to look at 3 rooms before I found one that was able to take and it was still not that good. I knew when I pulled up to the hotel this wasn't going to be good. Looked like a tornado hit the place on the out side, I thought the inside would have been better, wrong. So far out dated looked like everything inside was the stuff from when it opened many, many, many years ago and so was the inside. Not clean from the walls to the floor and ceiling, lobby, hallways, rooms and elevators. Looked like a kid fixed and painted the walls in some areas. I had to lay a towel down in the tub to take a shower the bottom was filthy the shower head was about to come off like a lot of other things in the room. There so called continental breakfast was a joke and the ice machine was broke. Also we had to keep on getting the staff to open the door to the room because the card key wouldn't work all the time. The bed had springs in places poking me in the back not comfortable at all.
I will say a few good things was the staff tried their best and was nice and their conference room was the only thing that was updated considering this was Hotel hell. Wyndham needs to close this place and fix it up if they think they will every get a normal person or a Organization, group to contract and stay. I would have went somewhere else like some of the other people did in the organization, but I had a lot of things to have to bring to the meetings and for people there to reach me. I prayed I didn't bring home bed bugs or something else.

My name is Carmen Suarez and I obtained my membership in Puerto Rico as VIP silver. Last month we were interrupted by representatives from Wyndham sales to show us everything new this year. They asked us if we wanted to upgrade to the VIP gold level and we accepted. What they never told us was that this upgrade was going to be very expensive. Today I realized because my husband and I are buying a house, the loan officer told us that we owed a lot and he mentioned two Wyndham ownerships, two charges of $16,000 dollars each. That upgrade now cost $16,000 thousand dollars. They are abusive and lying people. They deceived us and now they don't want to help us. we also do not qualify for the house. I feel abused and cheated by the Wyndam ownership program, someone needs to do something about it and stop these thieves please.

NEVER STAY AT BAYMONT MIDTOWN SAVANNAH!

The first thing about this Hotel is the staff who are not friendly and very combative as I paid for 4 nights over the Spring Break Holiday and was thrown out by the Manager with my children after I discovered that they overcharged us for the worst room twice over and tried to say that it was an error.
I with my children and Husband checked in without any issues on a Saturday to depart on Wednesday and by the next day, Sunday, I discovered that I was charged an additional $348 & $187 totaling more than I even paid for the Hotel in the first place. I woke up after a horrible night due to the shower being dysfunctional as the shower curtain would not stay in place for me to take a good shower but I did not complain about that. I woke up and checked my bank account as I do daily, and saw two more charges that were on my bank account and I spoke to the staff immediately, at which they wanted me to just brush it off as an error of which I did not. Due to the 'ERROR' being made on a weekend, I had to wait until Monday of which I approached the Manager KEVIN again about the charges and he said that he just got off the phone with Customer Service who could not even explain why I was OVERCHARGED but said it should drop off when we check out of the Hotel on Wednesday.
Due to my husband being a member of the Wyndham Hotel Membership since 2000, he personally called customer service to let them know what had happened. The Manager apparently receive a phone call from the Corporate Office at the same time, and he decided to come to my room and told me that he was "working" with me to get it fixed and why did I call to COMPLAIN on him about the service?
We told him that it was my husband's right to do so, and he told us to leave his Hotel as he was not going to deal with US any further and he would call the POLICE to get us out. Needless to say, we packed up and also called the POLICE of which two Officers showed up and we related what happened. Even the Officers were dumbfounded by this whole ordeal and at the end of the process, the Manager KEVIN checked us out with only charging US for one night as he had already lost the battle with the Police and three days later I am still looking for my REFUND from this crook of a Manager (KEVIN) and Hotel Staff and I told him if I have to wait for another two days, I will be calling back the Police again!

Mrs. Sylvia had 3 vans full of customers in the lobby. She was so very professional and calm and she was answering phones, checking in customers, and taking care of tired guests all at the same time. She truly deserves a promotion and a 6 figure raise within the Wyndham Corporation.

What was not in working order:
Business center, room heat, hair dryer, towel bar.Also, old stained linens, gross tub, homeless people in lobby.
What was good- our housekeeper (Monica).

We had stayed 2 nights and in the morning we had cold water to shower. We had never received clean towels. We had to put our garbage outside our door every day. Our family had come with and had 2 rooms and check in is 3:00 and did not get a room until after 6:00 pm. Not what I expected when room is over 600.00 a night

Sick of you out sourcing you phone service to $#*!ing foreigners that can't speak English. I'm a diamond member. But I'm done screwing around with you. Take your cocktail sucking business elsewhere. You deserve to be spoken to like that $#*!s.

Make sure you understand it before you do it. Not all hotels are available. In fact none would be close to accurate for any where on the west coast. Phone service is terrible. You'll be waiting a long time and then probably get redirected about 4 times before you might have some one that can help you. They don't refund purchased points. Don't believe it if they say they do. They won't for me. And if you buy points, make sure you plan that they won't be deposited in your account until it clears your bank, so your anticipated hotel may be reserved by then. That happened to me.

The entire timeshare is a scam. They lie to you every step of the way. Each employee is a well dressed con artist. They prey on the elderly and people without access to the internet. Because if you had the internet, you'd see reviews like this - CLUB WYMDHAM IS A SCAM. DO NOT PURCHASE. If you want to get into it, you can find people giving their "property" away FOR FREE so that they don't have to deal with it anymore.

First point, they say that they have hundreds of properties around the world. FALSE. They have a few properties in minor cities. And it's hard to find availability. They buy cheap land in the middle of nowhere and build their scam centers.

Second, they won't give you your key until you agree to sit in on another meeting. And then they make you give them your credit card so that they take a $50 "deposit" that they won't refund you unless you show up at their meeting. And at the meeting, they threaten you and scare you and talk for HOURS. Even though they claim it'll only be for one hour. This already makes them liars.

Third, lack of transparency. During these meetings, they draw these weird little diagrams on pieces of paper to pretend to explain things. If you try to take a picture of it, they say you're not allowed to. Why would you not allowed to take a picture of something you'll spend tens of thousands of dollars on?

Fourth, they don't allow pets on any of their properties.

Fifth, they prey on your lack of knowledge. They thrive on your confusion. They want you to be confused. That makes you better prey. Easier to con.

Sixth, their hotels are old. They don't update their linens, and you can tell the bed sheets are 20 years old. They don't try because they know that people will go to their properties because you have to use your points.

Seventh, there is no availability for the good hotels on good dates.

Eight, it's crazy how these people can look you dead in the eye, smile, and steal your money. How can they sleep at night.

There is so much more. But at the end of the day, wyndham is a scam. Please do yourself a favor and SAY NO TO WYNDHAM.

Company offered me enough points for a free rewards night if I stayed two nights. It so happened that I needed to be away from home, as my home was under repair, so I booked into one of their local hotels. Then after I checked out, I ended up needing another night away from home so I booked into the same hotel for another night. Later I noticed they didn't give me the reward. When I asked why, they said it was because it was two consecutive nights in the same hotel, and they only count that as "one stay." I guess it's my fault for not reading the fine print, but I feel like they didn't honor the spirit of their offer. They wouldn't budge on it - no flexibility at all. That doesn't bode well for dealing with this chain overall, so I'd rather stay and collect my points elsewhere.

Liked · location was excellent other than that the lower building should be knocked down and rebuilt

Disliked · Room to small. No refrigerator in room, NO ICE MAKER in our building had to go to main building, Insects (spiders counted 5}, toilet did not flush to remove waste properly, not enough towels, mold starting on shelves in the bathroom, paint peeling from moister in the bathroom, furniture scratched, curtains had cigarette burn holes, balcony (walkway) to room DIRTY and puddles of water in front of our door for three days, the entire building had mold running down walls and hasn't been washed or power wash in months, light bulbs out and wall fixtures broken. The mattress had a gulley in it so you rolled to the middle, and the STREET NOISE on our side (the rear of the building) kept us up ALL NIGHT... THE ENTIRE LOWER BUILDS WHERE WE STAYED WAS HORRIBLE AND THE WORSE I'VE EVER STAYED IN,, LIKE A WELFARE DUMP HOTEL
Then trying to deal with customer service after the stay was a nightmare,,,, this is no customer service for complaints... nobody cared

After being a loyal customer for years and staying in your motels pretty frequently, people need to see the near constant trouble you have to go through to properly get your points!

Email #1:
Wyndham Rewards,

I should not have to go to such lengths so many times to be properly credited with my points.

For this instance I have attached a copy of my receipt in which you will clearly see it says I booked it through Double Points. I only received 1,000 points for this stay when I believe I should have received 1,510 points. I am missing at least 510 points and I request I be credited for those points immediately.

So many things through this program and your website still DO NOT work properly after years. Combined I have spent hours now requesting my missing points and providing you information. I feel I should be credited with extra points for my time and your continued errors. I've reached my end of staying at Wyndham motels any further until I'm credited for my time.

Email #2:
Are you BLIND? It was NOT CORRECT! Look at the receipt again! It says DOUBLE! I DEMAND my 510 points!

I also request points for my time and your INCOMPETENCE! After many years and being a loyal customer you're about to lose my business. Your customer service and satisfaction is terrible!

Email #3:
I also told you your system DOES NOT work! I went through the double points link to book the room and once AGAIN I was not awarded the proper points! Pay attention to the dates and the receipt I provided you.

Booked for 3 nights to enjoy 2 free nights as i am a member and responded to an email. Turns out the hotel has fine print embedded in their "terms and conditions" stating you have to book the nights on a separate "members" link-I AM A MEMBER. Another way to screw customers over with a promise, lure them in then hide in fine print in wording that's INTENTIONALLY CONFUSING "member". I called and asked having booked FIVE consecutive nights and the customer service manager would not budge, probably the technology would not budge.

Scumbag Thieves, scumbag thieves, scumbag thieves. Don't waist your time or money. I only need 2 words SCUMBAG THIEVES! The will lie make false promises to get your money! Say no and leave! The people that work for timeshare companies DO NOT HAVE A CONSCIOUS!

wyndhamhotels.com. Their pictures are outdated and show a full on breakfast bar but don't be fooled their breakfast comes with a sack, brown paper bag, full of warm boxed juice, granola bar in a package of steel muffins.

Tried calling Wyndham hotel group. They said that because I booked through Expedia, they could care less with my opinion of the place is and to call Expedia.

But Expedia doesn't on the hotel Wyndham does in this place falls far below window quality they should hold her standards to.

Not to mention the condescending woman who I spoke to Att Wyndham, hotels, customer service named Jennifer, or Jessica, who is supposedly a supervisor/manager, and was very disrespectful.

Do not stay at this location

The lady at when an even went on to say that I'm supposed to read my email confirmation to see what amenities are provided not based off of the site that is provided before making the booking reservation so in the nutshell we as in Windham promote false advertising

I recently attended a Wyndham resort presentation in Panama City Beach. I paid a $75 non refundable fee to attend the presentation. I attended the entire presentation and opted to not do it. My friend attended the presentation with me. While the sales person Rosie went through the numbers you could expect to pay for a week's vacation without using Wyndham, my friend and I were doing the numbers on our phones. When my friend showed her the numbers we came up with, based on numbers THEY provided Rosie became visibly angry and told my friend to let me talk. Rosie was rude and unprofessional. During the presentation I was asked for my social security number and my mother's maiden name, to do a credit check. The next evening I received a notice from Discover that a credit card was opened in my name. As I stated previously I did not opt to buy or agree to opening a credit card. When I called the credit card company I found it was affiliated with Wyndham. They had the audacity to open a credit card without my approval. I attempted to call Wyndham no one was available. I called a supervisor who reported she was not involved with the resort sales. She advised me to call the original number and ask for a sales manager. I called that number and had to leave a message. I explained what had happened and requested a call back which never came. Even if I chose to buy a timeshare I would never ever go through Wyndham.