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From the business

Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.


prestigia.com
Founded in 2006
London, CT
How would you rate Prestigia?
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Prestigia Reviews Summary

The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.

This summary is generated by AI, based on text from customer reviews

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18,066 reviews

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Australia
1 review
0 helpful votes
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It seemed trivago transferred my enquiry to Prestigia,...
February 27, 2026
Updated review

It seemed trivago transferred my enquiry to Prestigia, that's fine, however i have not received my booking confirmation from the actual hotel that i booked, it would be reassuring to know that the Hotel itself acknowledges my booking and i would like to receive confirmation from them, NOT prestigia only.

Date of experience: February 17, 2026

BOOKING WAS OK, BUT A LITTLE MORE TIME DURING BOOKING...
February 22, 2026
Previous review

BOOKING WAS OK, BUT A LITTLE MORE TIME DURING BOOKING IS A GOOD IDEA

Date of experience: February 12, 2026
Luxembourg
1 review
0 helpful votes
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The reservation was clear and simple
February 26, 2026
Updated review

The reservation was clear and simple. The hotel was described in detail. Wait and see if, after we were in the hotel, everything developed as we promised.

Date of experience: February 16, 2026

Very simply to book
February 25, 2026
Previous review

Very simply to book

Date of experience: February 15, 2026
Canada
1 review
0 helpful votes
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I used and trust Trivago to offer hotel choices and...
February 24, 2026
Updated review

I used and trust Trivago to offer hotel choices and although I hadn't heard of your company, I successfully booked my hotel and received a confirmation right away. Thanks,

Date of experience: February 14, 2026

Fair and easy!
February 23, 2026
Previous review

Fair and easy!

Date of experience: February 13, 2026
Australia
1 review
0 helpful votes
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Booking was relatively straight forward
February 24, 2026
Updated review

Booking was relatively straight forward. I received my confirmation quickly. I have paid on booking. My son will be your customer and he arrives Monday evening. I would like a receipt for the payment please. I have agreed to be responsible for any extras my son may require. Many thanks for your follow-up

Date of experience: February 14, 2026

Straight forward quite happy
February 24, 2026
Previous review

Straight forward quite happy

Date of experience: February 13, 2026
NL
1 review
0 helpful votes
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It would be very nice if we also received a confirmation...
February 23, 2026
Updated review

It would be very nice if we also received a confirmation message that the booking has actually been received by the hotel in question.

Date of experience: February 13, 2026

Is was easy to book an extra room
February 22, 2026
Previous review

Is was easy to book an extra room.

Date of experience: February 12, 2026
Argentina
1 review
0 helpful votes
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Hasta todo ok, es una lástima que quise reducir mi...
February 22, 2026
Updated review

Hasta todo ok, es una lástima que quise reducir mi reserva de forma inmediata en 1 día y no fue posible

Date of experience: February 12, 2026

Todo perfecto y muy rapido, recomendable
February 12, 2026
Previous review

Todo perfecto y muy rapido, recomendable

Date of experience: February 2, 2026
Spain
1 review
0 helpful votes
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La esperiencia aun esta por ver puesto que aun no e...
February 22, 2026
Updated review

La esperiencia aun esta por ver puesto que aun no e ido hasta el mes de junio no voy pero todo hace preveer que sera muy satisfactoria aunque tengo que decir que deverian de adverti que el nombre del hotel ya no es embaixador sino ibis styl pues se que do la cadena acor con el y ahora solo figura como styl de ibis ami no me inporta pues conozco el grupo ibis y acor y funciona muy bien por lo demas gracias y espero estar agusto en dicho hotel gracias-

Date of experience: February 12, 2026

MUY BUENA DE MOMENTO NADA MAS QUE AÑADIR
February 21, 2026
Previous review

MUY BUENA DE MOMENTO NADA MAS QUE AÑADIR

Date of experience: February 11, 2026
Costa Rica
1 review
0 helpful votes
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Todo muy bien, a la espera de hospedarnos el día acordado
February 21, 2026
Updated review

Todo muy bien, a la espera de hospedarnos el día acordado

Date of experience: February 11, 2026

Todo se ve muy bien
February 20, 2026
Previous review

Todo se ve muy bien. Gracias.

Date of experience: February 10, 2026
New York
1 review
0 helpful votes
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The hotel has no record of this booking!
February 20, 2026
Updated review

The hotel has no record of this booking! So according to them I do not have a reservation! I tried calling Prestigia and received an AI rep who could not answer my questions and could not refer me to a real person. I need a CONFIRMATION that the room I reserved is being held.

Date of experience: February 10, 2026

As long as the cancellation is easy, I am very happy
February 19, 2026
Previous review

As long as the cancellation is easy, I am very happy

Date of experience: February 9, 2026
Sweden
1 review
0 helpful votes
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My overall experience with Prestigia was excellent
February 20, 2026
Updated review

My overall experience with Prestigia was excellent. The booking process was smooth and intuitive, with clear information and competitive prices. I especially appreciated the exclusive offers and the feeling of getting real value for money.

Date of experience: February 10, 2026

Fantastiskt
February 19, 2026
Previous review

Fantastiskt

Date of experience: February 9, 2026
Italy
1 review
0 helpful votes
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Accesso semplice, ottenuto un'ottima offerta
February 18, 2026
Updated review

Accesso semplice, ottenuto un'ottima offerta

Date of experience: February 8, 2026

Molto semplice
February 18, 2026
Previous review

Molto semplice

Date of experience: February 7, 2026
Indiana
1 review
0 helpful votes
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The price listed is less than charged amount
February 16, 2026
Updated review

The price listed is less than charged amount. I saw on the screen a listing of added charges, but these did not appear on the Booking statement. One concern I have is that these charges might not be paid to the hotel, and since they are not itemized, the hotel might expect that the hotel charges are the charges billed by and paid to Prestigia, and those additional charges will be expected at check-in.

Date of experience: February 5, 2026

So far, so good
February 16, 2026
Previous review

So far, so good.

Date of experience: February 5, 2026
Ohio
1 review
0 helpful votes
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It was easy to complete my booking
February 15, 2026
Updated review

It was easy to complete my booking. I called the hotel and they have received my reservation. Overall, it was a good experience dealing with your firm.

Date of experience: February 5, 2026

It was easy to book this room
February 14, 2026
Previous review

It was easy to book this room. Thank you.

Date of experience: February 4, 2026
Arizona
1 review
0 helpful votes
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Wasn't sure how the booking would go with Prestigia...
February 13, 2026
Updated review

Wasn't sure how the booking would go with Prestigia as i had never used them before. But it went very well! All booked up and at a great rate. Thank you!

Date of experience: February 3, 2026

Super easy and great discount
February 3, 2026
Previous review

Super easy and great discount

Date of experience: January 24, 2026
Mexico
1 review
0 helpful votes
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Todo bien gracias es la primera reserva que hago con...
February 13, 2026
Updated review

Todo bien gracias es la primera reserva que hago con ustedes

Date of experience: February 3, 2026

Excelente sin ningún problema
February 7, 2026
Previous review

Excelente sin ningún problema

Date of experience: January 28, 2026
GB
1 review
0 helpful votes
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Simple process although I am a little nervous after...
February 8, 2026
Updated review

Simple process although I am a little nervous after ready trust pilot reviews regarding cancellation process. Hopefully it's not needed.

Date of experience: January 29, 2026

Straight forward and very clear
February 7, 2026
Previous review

Straight forward and very clear

Date of experience: January 28, 2026
Argentina
1 review
0 helpful votes
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Muy satisfactoria, página es intuitiva, con toda la...
February 7, 2026
Updated review

Muy satisfactoria, página es intuitiva, con toda la información e imágenes necesarias. Reservé da manera ágil y sencilla

Date of experience: January 28, 2026

Todo perfecto
February 6, 2026
Previous review

Todo perfecto

Date of experience: January 27, 2026
Colorado
1 review
0 helpful votes
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Was very easy to make the reservation, however, did...
February 6, 2026
Updated review

Was very easy to make the reservation, however, did not know that it was going be a room where smoking was allowed until I actually entered the room very late at night so it was too late to change. This was no clear or mentioned on the website at the time of booking. I made the mistake of assuming it was non-smoking, since almost all rooms are non-smoking in Canada and the USA, unlike other parts of the world.

Date of experience: January 23, 2026

Great
January 24, 2026
Previous review

Great - thank you!

Date of experience: January 13, 2026
New Mexico
1 review
0 helpful votes
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Booked thru Trivago
February 5, 2026
Updated review

Booked thru Trivago. Too early to know if it is a good experience. I will know after he trip is completed.

Date of experience: January 26, 2026

Too soon to comment
February 5, 2026
Previous review

Too soon to comment.

Date of experience: January 25, 2026
Washington
1 review
0 helpful votes
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After I booked my stay in Waikiki through Prestigia,...
February 5, 2026
Updated review

After I booked my stay in Waikiki through Prestigia, my bank alerted me to a possible fraud situation with them. I will call them tomorrow and talk to the Fraud Dept. to see why they warned me. Regardless, Prestigia debited by account immediately.

I have called the hotel and they do have my reservation. I will see If what I booked, an oceanfront room, is what I actually get.

After booking, I started to dig deeper into people's experiences with Prestigia, they are not good. Management should take heed.

Date of experience: January 23, 2026

So far so good!
February 2, 2026
Previous review

So far so good!

Date of experience: January 23, 2026