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HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,938 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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I was looking for a nice Riverview room for a girls trip! We are going to a concert and were worried we would not be able to get a room close to the arena. Got one!
Jolene did an outstanding job finding rooms to accommodate my party of 8 for the Hot Chocolate Run! I'm extremely grateful for all her help!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Was a great pleasure speaking with Tony. Booking room was easy and super fast. Only wish they wouldn't charge over $100 for lodging and tax fees. That's crazy!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I was NOT told that I was purchasing a protection plan and that my hotel reservation was non refundable. This type of sales technique is deceitful and predatory. I am filing a complaint with the BBB and I am going to try and dispute the charges on my credit card. This was a horrible experience and I hope you discontinue these practices so others do not have to go through what I just went through.
Greetings,
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team has issued a full refund for the refund protection plan as well as we have re-issued the courtesy voucher for a future booking. Please allow 2-10 business days for the refund to be visible in your account. We appreciate your patience and understanding.
Kindly,
Briana S.
Anne was very through and covered every aspect of the reservation process with me and repeated back answers to all of my questions with patience.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
How do you describe a conversation you just had with a robot? Impersonal for a hotel to use an AI generated reservation agent. The AI agent spoke clearly but way too fast.
Thank you for taking the time to reach out and providing us with valuable feedback!
Kindly,
Briana S.
Ally was amazing she offered various rooms to fit into my budget, plus she caught an error I made with the check in date that would have been disastrous
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I called to book a room. She spoke clearly, made sure all the information was correct before going on and I felt she did a great job. Helped me understand the total cost and the cancellation policy. Very helpful and patient.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Pleasant customer service. He provided my needs and was able to answer all of my questions. And provided my cancellation date of 4 April which was my major concern.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Very quick and easy. Earralyan was very nice and took the time to find an available room near the Colonial Life Arena to complete our weekend, to see the CJB in c oncert. Thanks
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
It was terrible communicating with this individual. It was like I was talking with a bot. They tried to verify my email again and again, but couldn't get through how you read an email@ and dot com so it kept coming across wrong. They took forever trying to get the room. Even with the group block name... just a extra long process that should have been so much easier.
Ended up not even booking the right room on one. We were supposed to have one room with two beds, and they just put kings.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I have never been to Rockdale and I called Susan at Rainbow Court for a two night stay. Susan was wonderful and I have the utmost confidence it will be delightful. Thank you Susan for your professionalism.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Pleasant and professional. Eugene was able to direct me through the reservation process and he was very patient and personable.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Spoke on the phone with Carmelita Nicole. With Country Inn and Suites fully booked for the night, she found a room for me at a different hotel (Best Western) in the area. She was amazing and very helpful.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I have never used a service befire before to book a reservation for a. Hotel and it was much easier than I thought
Julio Anonio was Very helpful in helping me find the right accommodation! He asked smart questions pertaining to my stay and offered suggestions
He is calm and considerate and kind over the phone
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I had an outstanding experience booking my stay at KwaTaqNuk Resort & Casino, and Jessica made the entire process absolutely seamless. From start to finish, she was professional, friendly, and incredibly helpful. She answered all of my questions, made sure every detail of my reservation was handled correctly, and went above and beyond to ensure everything was perfect.
Jessica's customer service was truly top-notch — she made me feel valued and appreciated as a guest. It's rare to find someone so attentive and genuinely committed to making the experience smooth and stress-free. I give her five stars without hesitation and highly recommend working with her if you're planning a stay!
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Valentino did an amazing job explaining what needed to be done for my reservation. He explained everything that I asked and booked my reservation and parking for me. This process was flawless over the phone, I tried online and had difficulty. Great employee, don't loose him.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The agent told me the room could be cancelled by 3/11 with no penalty. We were still on the line when the email confirmation came stating no cancellations. I was working to understand the problem and was hung up on! Then, when I called in again, your idiot BOT CANCELLED MY NEEDED reservation and so I have no room and a $823 charge. Unacceptable.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team has issued a full refund. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding.
Kindly,
Briana S.
The representative explained things well and met my needs.
Also she went a step further to make sure I had a number to the front desk to call, if I needed to.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I just booked my reservation with Jorge ("George") by phone at the Hassayampa Hotel in Prescott, AZ. He helped me with a discounted AARP rate and was able to assure me that my room could be away from any "dog-friendly" room. (A friend had an unpleasant experience at the hotel with a barking dog across the hall!)
He was friendly and efficient in booking my room.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
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Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.