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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.5 stars from 4,951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Valentino did an amazing job explaining what needed to be done for my reservation. He explained everything that I asked and booked my reservation and parking for me. This process was flawless over the phone, I tried online and had difficulty. Great employee, don't loose him.
The agent told me the room could be cancelled by 3/11 with no penalty. We were still on the line when the email confirmation came stating no cancellations. I was working to understand the problem and was hung up on! Then, when I called in again, your idiot BOT CANCELLED MY NEEDED reservation and so I have no room and a $823 charge. Unacceptable.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team has issued a full refund. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding.
Kindly,
Briana S.
The representative explained things well and met my needs.
Also she went a step further to make sure I had a number to the front desk to call, if I needed to.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I just booked my reservation with Jorge ("George") by phone at the Hassayampa Hotel in Prescott, AZ. He helped me with a discounted AARP rate and was able to assure me that my room could be away from any "dog-friendly" room. (A friend had an unpleasant experience at the hotel with a barking dog across the hall!)
He was friendly and efficient in booking my room.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I could not have been more pleased with my experience. I had to ask at one time whether she was a computer b/c she was so attentive to my needs and yet so polite.
Very professional, yet very polite... what a combination! More places should have people like her.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Another Holiday Inn couldn't extend my stay after advising they could. This rep did a great at improvising and finding me a room to celebrate a special day with my significant other. He had sympathy, he de escalated the situation put me at ease and made this day special by accommodating me. This truly is customer service and a I'll be a continuing customer. To that rep thank you for your service and Holiday Inn for making my day memorable. 😊
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I don't think I was on the phone for 5 minutes. Eriberto processed my reservation, answered all my questions and closed out the process with a professional and sincere wish for me to have a safe and enjoyable weekend 👍🏼
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Julio was so helpful, we are coming to Superior to visit a very sick cancer family member! So grateful Julio will try to get us in our room early.he was just the best customer service ever!
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Irving was incredibly helpful. He had a great personality and helped me with every question I had. If I was a resident of Iowa Falls, I'd make him the mayor.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Mr.Hugo was very professional and kind. He was very helpful and explained all the hotel amenities the hotel has to offer. I was very pleased with the service he provided.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I really appreciate the extra effort. This employee of yours put in to find me the room I needed. I highly recommend her for customer service and knowledge. Also for her pleasantness.
We’re so happy to hear from you! We always strive to provide the best service and are glad to hear our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Carlos lied to me and said this booking was fully refundable. He also did not tell me I would be charged immediately. I will never use this service again.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I was freaking out trying to book a hotel room bcoz most hotels in my budget range were full due to Valentine's Day. Timothy was helpful & kind and offered alternatives etc.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I called to inquire about booking a reservation. The rep that I spoke to explained that I could cancel the reservations 48 hours prior to check-in without any penalties. However, when I receive the confirmation email it stated that my reservation was nonrefundable. When I explained to her with the email said she hung up on me. I called back and requested to speak to a manager and the rep that I spoke to said someone would give me a call.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team has issued a full refund. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding.
Kindly,
Briana S.
We live out of state and I wanted a hotel close to the hospital since my grandpa is currently on hospice there. Carlos was extremely friendly and helped me get a room reserved so that I have one less thing to worry about as we go through a difficult time. You never know what other people are going through and kindness truly goes a long way!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I was rattled because we had to change our dates for reservations from another hotel.
Saliva was excellent at setting us up at a hotel. She took time to talk to me and clear up any questions.
Great hospitality!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Needed a hotel room for a family with their child in the hospital and Mel helped me get everything together for them. She made the experience pleasant and was very quick to answer any questions I had. I appreciate her and all she did.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
My experience was horrible Joleen sounded like a robot and continued reading a script instead of talking normal. She kept me on the line for over 30 minutes and did not help me at all.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Very helpful in every way would highly recommend a plus thank you for the wonderful service I only hope my stay is just as good
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Victor was very good and helped us with our reservation. Very helpful in solving the problem and found a solution for our problem and made reservation for our stay.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.