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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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The guy helping me, Jasper Adrian, was extremely helpful and informative when I was booking my hotel, even let me know about the subway in the town for me that I needed to find! Thank you!
Once I found out I was speaking to a person from a different country, the possibility of getting scammed with lower prices, BUT US funds was almost hanging up time, but Victor assured me I was dealing on the correct hotel, and the correct dollars, and it all worked out perfectly!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Andres was so patient, kind, respectful, and professional. I wish every customer service experience could be like this. Thank you for having such a lovely person on your team!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Thomas was so helpful, and patient with me as I booked a last minute room at the hotel for SuperBowl. Please give this guy a raise. He is a stellar customer service representative and I wish I encountered more people like him!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Michael Angelo just booked my overnight stay near Savannah GA and he did an outstanding job. No need to repeat any of my provided information, well spoken in easy to understand terms and very courteous.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Three days ago I called to make a reservation for a friend. The person who took the call had no difficulty sorting person who pays from person who stays, and check in and check out went quickly and smoothly. Friend loved the room, will be back.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I required a last minute reservation near a family member traveling for a family event. Mr. Quentin was extremely helpful and able to quickly get us a reservation for a reasonable cost. I was impressed with his professionalism and appreciated the level of customer service we experienced from this staff member.:
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Deceitful agent. Sounds very nice but don't let her fool you. She's just trying to make commission. If I could give her a 0 rating, I would.
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
This is not the hotel you're calling.
The man said I was speaking directly with the hotel.
You are not speaking with the hotel.
Charged me $20 extra.
Beware.
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Tammy, was great in booking my reservation.
Told her what I wanted and she check and was able to give me exactly what I was hoping for. Great price, and explained everything. Very helpful! Thank you Tammy!
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Juan Carlos helped me book room on Feb 5.
He was very helpful, very professional and made the experience hassle free.
Nice job.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
This has to be the happiest employee with just a tremendous amount of patience and enjoyment with her job. Never met anybody like her on the telephone. She gets a 10 plus
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
I called in concerning rooms available. I was assisted with explaining in detail what is included in each suite. Very thankful for making this experience as simple as possible.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Person on phone never identified themselves as a Priceline agent, pretended to be the hotel. Charged my card for both rooms so I had to pay for one out of my own pocket when traveling for work. If you are a government employee do not dial this number it is a scam.
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Alejandro handled my request to extend my stay in Park City, Utah quickly efficiently and professionally. He was friendly and completed the transaction in less than 5 minutes
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Ian did a good job!
Call was choppy with static interference at beginning of call but, we connected and able to complete reservation.
Thank you
The Nowlins
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
The room was clean, night clerk was nice, helpful, reservation was fast and friendly! We were so tired after a 12 hour drive, and then so relieved everything was better than we hoped for.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The 1st hotel we checked on was booked, so Sonia found us a different hotel with good rates and a great location. Very quick and helpful!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Cesar was courteous, patient and a joy to work with. He persistently gave me many options for my stay since I needed a dog friendly room.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Though I haven't experienced a reservation with a deposit paid to an agent thru my keypad, Uchenna did his best to help me feel comfortable.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.