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HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
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Very helpful in every way would highly recommend a plus thank you for the wonderful service I only hope my stay is just as good
Victor was very good and helped us with our reservation. Very helpful in solving the problem and found a solution for our problem and made reservation for our stay.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
The helper "Jolene" was clearly AI. Although the bot attempted to speak in a friendly manner it was clearly scripted and robotic. Also pitch changed in some instances which was annoying.
Thank you for taking the time to reach out and providing us with valuable feedback! We’re sorry to hear about your experience with booking your stay.
Kindly,
Briana S.
Noe was gracious, kind, and very helpful. I truly appreciated the time he spent thoughtfully answering my questions. I hope that Hilton Hotels will not use automated/Ai systems to answer customers questions. It does a dis service to your hotels.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Perfect! Called about a different hotel, way too expensive. She suggested another close by, comparable hotel.
Lovely woman, articulate, helpful, pleasant.
Highly recommend her service
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Jose was very patient and efficient while booking my reservation over the phone. The website stated no availability but had no problems when calling in. Thank you
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
She was very nice. I could understand her which is important. She knew her stuff and was helpful with me getting into another hotel in the area that I was seeking because the hotel I originally wanted was full... I give her 5 s
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
My experience was great! I'm happy to have had the nice gentleman assist me with trying to celebrate a re connection with my mother. Thank you for making this happen.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Do not use this service. I was overcharged, did not receive the discounted room rate, and was tacked on with more than $50 in recovery and fees. When asked about why so high I was told thats the state tax for you. Was not explained that it was a third party and not the actual marriott reservation. The extra charge must be their fee. Also they charged my card immediately not at check in. A rip off scam
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team has issued a full refund. Please allow 2-10 business days for this to be visible to you. We appreciate your patience and understanding.
Kindly,
Briana S.
We booked a hotel with cancellation insurance. Hilton is willing to cancel one of our rooms but Hotel Planner has not taken any for 5 days. We travel in two days and will loss our grace period. Extremely poor service
We appreciate you bringing this to our attention and value your feedback. We’re sorry to hear about your experience with booking your stay. We have looked into this issue and see that our team is currently working on resolving this for you and has been in communication via email. We appreciate your patience and understanding.
Kindly,
Briana S.
We called to try to confirm a reservation we thought we had and found out it was not existing. So we had to make another reservation for the timeframe. It took us a while to confirm there was no confirmation from the hotel either via email or text. The work Joyce did to help us was spot on. We got our reservation and expect to be able to check in tomorrow afternoon, thanks to her patience and help. This was a great experience!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Spoke with the representative. Scheduled a reservation. Paid for reservation. It was easily done and really nice to speak to a person.
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I had a million and one questions and Luis did a fantastic job answering every one with patience, clarity, and efficiency. Keep him!
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Thankful for Nestor being patient with me to make room reservations, he was patient and kind and very helpful.
This guy deserves a raise.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Originally I was impressed on how helpful this gal was. But I also thought I was speaking to the front desk of the hotel. After making my reservation I went to the Website on where I was to stay. There I find how about their special rates and discounts. If only I had made my reservation directly with the hotel. I would have gotten a much better rate!
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
I specifically asked her if they had jacuzzis in room and are they available she said yes
So I continued with purchase
Then once I got there there was no jacuzzi on the premises period,
I was charged 112$ and when front desk refunded me
I’d love to help! I have searched our system but I am having a hard time finding your reservation with the information provided. Please provide me with the itinerary number beginning in H for your reservation, feel free to contact us at [email protected]. I look forward to hearing back from you and assisting!
Kindly,
Briana S.
When we arrived at the hotel they had no record of our dog on the reservation. Perhaps it is because the email address was no where near correct. There would be an extra fee plus the price was well above what was quoted online. Otherwise the hotel was nice, breakfast excellent.
We appreciate you bringing this matter to our attention. We will thoroughly review your case and we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.
Yzabelle Viktoria was excellent. She helped me assure I could get a king size smoking room. None was available. She kept searching so she found one for me.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Easy! Very pleasant, knowledgeable & kind. We traveled down to Florida and stayed in a red roof Inn in Fayetteville North Carolina. They were equally as pleasant. We're going home tomorrow back to New York from Florida and are staying in this red roof hotel in Roanoke Rapids, North Carolina they're very good with people and pets.
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
Agent was very respectful and expeditious as well as courteous as to helping members need extend my state and I feel like agent is not the extra mile to get the best rate highly recommend staying at America extended stay Sterling Va.
Thank you for your feedback. Providing exceptional customer service is at the core of what we do, and it's wonderful to hear that you had a positive experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Briana S.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re so happy to hear from you! We take pride in our customer service, and it's always rewarding to know we've hit the mark. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Briana S.