On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HotelPlanner.com is the leading provider of online services in the global group hotel marketplace. Listed among the top 50 travel sites in the world and ranked number one in group travel, HotelPlanner.com is on track to produce nearly 1 million group l...
HotelPlanner Reviews Summary
HotelPlanner has a rating of 4.4 stars from 4,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and young man. HotelPlanner ranks 3rd among Hotels sites.
We monitor reviews for authenticity
The person I spoke with was not Therance, but a nice young lady, however they were very professional and did a great job helping me with what I needed. We haven't stayed there yet, however the booking was a good experience
Quinton was very helpful, provided accurate information and listened to my needs regarding this reservation. His directions provided were clear and concise. Thank you Quinton.
Greetings,
Thank you for your feedback. We’re delighted to hear that our team was helpful and professional in assisting you. Your satisfaction is very important to us, and we look forward to assisting with your future travel needs!
Kind regards,
Toni Jackson
She was very good in what to do she was nice and listened to what I needed and helped so much I'm old and couldn't get stuff to work very pleased with the help very sweet and a awesome person to work with thank you
Greetings Deborah,
Thank you for your feedback. We're delighted to hear that our team was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
I had four lost phone calls before I was lucky enough to get Mark. He was able to figure out what I needed and took the time to get what I thought was happening to happen. Once again, thank you Mark.
Greetings,
Thank you for your feedback. We're delighted to hear that Mark was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Was lied to about my booking and charged double for a single nights stay. Outsourced, lying $#*!, $#*! company. If I could give negative stars, I would!
Greetings Jeremy,
Thank you for giving us the opportunity to review this for you. I am pleased to inform you that a full refund of $215.61 has been issued back to the credit card used to reserve your reservation. Please allow 2-10 business days for the refund to be visible to you. If you have any questions or concerns, please feel free to reach out to me at [email protected].
Kind regards,
Toni Jackson
He was very helpful, I knew the room I wanted as this will be our 6 stay at the Tides. And since it is sans kids and dog, we wanted this to be a mini adult stay-away.
Thank you Jacobo
PS I appreciated him noting that we are hoping for an earlier check-in
Greetings,
Thank you for taking the time to share your experience. We're pleased to know that Jacobo was able to assist you in a professional and helpful manner. We look forward to serving you again soon.
Kind regards,
Toni Jackson
Vladimir assisted with my room reservation this afternoon, he was very polite, professional, and provided the best customer service. Thank you so much for working with ease and knowledge.
Greetings,
Providing exceptional customer service is at the core of what we do. We're delighted to hear that Vladimir was helpful and professional in assisting you. We hope you keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
The young woman on the phone was so, so very helpful. She went above and beyond to find a room for me and a very nice room it is. Thank- you very much for having such personable people working for you
Greetings Karen,
Thank you for your feedback. We are delighted to hear that our team provided exceptional service. We truly appreciate your feedback and look forward to assisting you again soon.
Kind regards,
Toni Jackson
Mark was very helpful and worked on the reservations until he was able to get a good price. It was a perfect outcome.
Thank you Mark
Hello Elaine,
We're so happy to hear from you! We strive to provide the best service for our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Hello Maria,
Thank you for taking the time to reach out and provide us with valuable feedback!
Kindly,
Melanie Planelles
I made a reservation online at the Inn on Lake Superior. I hit confirm then noticed it was the wrong room. I called the the reservation number and Prince helped me book the room I wanted... the one with the view of Lake Superior. Thank you Prince.
Greetings Donna,
Thank you so much for your kind feedback and for choosing HotelPlanner. We’re delighted to know you had a positive experience and hope to assist you again with your future travel plans!
Kind regards,
Toni Jackson
We were on 95 headed north to go home from vacation. We went online to find a place to spend the night. This Days Inn had good reviews, was moderately priced and offered breakfast. We made a reservation over the phone and headed to the establishment. The girl who took care of us behind the counter was very pleasant, gave us a room, and we went upstairs to rest up before we hit the road the following morning. Unfortunately, when we got to the room, the phone didn't work, the TV didn't work, and the room was disgusting. It was not clean, the bathroom, shower and tub was not something you would want to even step into. Also, the bed was all lumpy and we knew that we could not stay there. Also, we found out they did not have breakfast as stated online. We went back downstairs to speak to the young lady, but she said we needed to call who we had made the reservation through. We made the call the gentleman that took care of us was extremely helpful and we were able to resolve the issue, get our credit and move onto another facility. I was very happy with Mr Jesus handling the cancellation and refund. Great customer service!
Greetings,
Thank you so much, Cathy, for taking the time to share your experience and for recognizing Jesus’s exceptional assistance in resolving the situation. We truly appreciate your feedback and look forward to helping you with all your future travel plans!
Kindly,
Toni Jackson
Lydia did an excellent job, she was very patient and used different options making sure the reservation was booked very knowledgeable with the system.
Greetings James,
Thank you for sharing your feedback. We're delighted to hear that Lydia was knowledgeable and professional in assisting you. We truly appreciate your kind words and hope you'll keep us in mind for your future travel needs!
Kind regards,
Toni Jackson
Cristian was very professional and courteous as he did our booking. He was patient with as we were driving and it was difficult for me to see the card. Excellent customer service.
Greetings Ruth,
Thank you for sharing your experience. We're delighted to hear that Cristian provided you with helpful, professional, and exceptional service. We truly appreciate your kind words and look forward to assisting you with your future travel plans.
Best regards,
Toni Jackson
I called to make reservations and your agent help me out and when I requested a certain room, he did everything he could to make sure I got it. He went the extra mile for me and that I appreciate.
Mark VanHollebeke
Greetings Mark,
Thank you for your kind words and support. We're glad to hear you had an excellent experience, and we look forward to welcoming you again in the future.
Best regards,
Toni Jackson
I was blown away by the professionalism and personal touch by Edgardo to the point that I was actually going to ask how to give him a review upon checking in tomorrow... And then I just received this link to do so... He is extremely polite and professional, not to mention prompt and proficient at his job and as much as I travel, people like Edgardo make all of the travel worthwhile...
Greetings Richard,
Thank you for your wonderful feedback! We're thrilled to hear that Edgardo provided you with such excellent service and made your reservation process quick and easy. We appreciate your feedback and look forward to assisting you again in the future!
Kind regards,
Toni Jackson
Pleasant guy but lied to me. I asked if reservation had free cancelation until June 16 like it said online and he said yes. He offered me a refund offer thru June 19 if I paid an extra $194. I said free cancelation thru June 16 was good enough. The reservation that came via email says NO cancelation! What?!
Greetings Judy,
Thank you for giving us the opportunity to review this for you. I am pleased to confirm that the cancellation policy will be honored. You may cancel the reservation free of charge until June 16,2025.
If you have any other questions or concerns, please feel free to reach out to me at [email protected].
Kind regards,
Toni Jackson
Shiera was so helpful booking a ground floor room at our preferred hotel on the day of surgery. We got early check-in and a room with a kitchenette for less than what we found online. The entire phone call took less than 10 minutes, exactly what we needed on a stressful day!
Greetings Trevor,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Shiera, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Emilio was very knowledgable, professional and showed great empathy in helping my wife and I plan our anniversary weekend. Strong recommendation!
Greetings Mike,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Trying to find a hotel you guys are recommended by a friend of my wife's highly recommended spoke with Eugene, and he was very knowledgeable of what I needed. I just think I need to cut my Days down to bring my price down some.very nice young man that helped me Thank you 🙏🏾
Greetings Ricky,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Eugene, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings,
We’re grateful that you took the time to provide your feedback. It’s great to hear that our team offered such helpful and courteous service. We look forward to assisting you again on your next journey.
Kind regards,
Toni Jackson