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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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I made a booking today about 2 hours back, I called the hotel but they said we haven't received yet?
Will it takes time
Easy to use. Only issue is when I went to look up something it was in French & could not find English.
The price I ended up with from Trivago was the same as that offered by the Hotel (Hilton) itself, so no benefit. Also it is impossible to actually speak with a person at Trivago if you have a problem. I appreciate advances in AI technology but nothing substitutes for human interaction. I will most likely never use Trivago again.
Very smooth. Got a better rate than even with my Honors membership at hotel.
Site offered a very competitive rate upfront on a 4 night stay. I'm not sure if that rate is real or not. At checkout, my receipt said I would owe an additional $14O. 00 US PER NIGHT at the hotel. (I'm assuming for resort fees?). ALL other consolidator sites say the bookings owe an additional $140 at the hotel. PERIOD. Ie
One charge of $140, NOT 4 x $140.
It was good. But it's not clear if I have to make my own account with your site in order to see or cancel my bookings.
Your site had room available when other sites showed no rooms available. The registration process was quick and easy.
Almost everytime I use Prestigia i get the best deala out there. I have used them at least 5 times on last few years for my hotel booking needs
Love this booking site. Almost always the best discounted deals!
I think this was my first time using this booking site. The booking process was smooth, however the price for the room was not transparent. You wouldn't know the actual cost unless you want through the booking process.
I think this was the first time to book with Prestigia. There was no detail room information to see during the booking like in the other booking websites. The booking process was smooth.
Hola, por el momento solo hermos realizado la resera a nombre de Carlos Cabezas en un Hotel en Repùblica Dominicana y nos ha gustado mucho su servicio. Lo volveremos a usar en un futuro.
Gracias y saludos
CARLOS CABEZAS
The room description wasn't fully clear. I thought I was getting the One Bedroom Terrace Suite, Fountain View - but discovered it's not the Fountain view room today. I've called the hotel and will hopefully get that room when we check-in tomorrow. Thank you for such great pricing on this stay, and we'll make the most of it however it works out.
Very good price for our favorite hotel, and easy to book. This is the 2nd time we've used Prestigia and I highly recommend them.
Fairly straightforward experience although I could not see an option to select or pay for breakfast. Maybe it's an option to do that on arrival but I'd like to have selected this at the booking stage.
So far so good. Booking was quick and easy. Rates much better than anywhere else online. Thank you.
For whatever reason my credit card was refused twice. Chase for some reason has a poroblem with Prestigia
Easy Not difficult. 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻
The reservation process was basically fine, but after the cancellation, Prestigia held onto the money for more than two weeks until they refunded it! That's completely unacceptable. Good companies transfer the money within three days.
I never used you before, and I had never heard of you before, but, my experience to date has been excellent.
The hotel showed no rooms available. But with Prestigia I was able to book one.
Only had great experiences with Prestigia thus far. Used this site multiple times to get great discounts
No pictures of the room I had to check on a competitor website
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members