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Prestigia is a selective online hotel booking company specialized in luxury, design and charming hotels all over the world. With over 30.000 hotels in the most important destinations, Prestigia offers the best available rates on Internet, exclusive advantages for its customers and an effective customer service.
Prestigia Reviews Summary
The company has garnered a reputation for offering competitive pricing and a user-friendly booking process, with many customers appreciating the ease of making reservations and the clarity of cancellation policies. However, concerns have been raised regarding delays in confirmation emails and difficulties in accessing reservation details, leading to some frustration. While customer service representatives are often described as helpful and friendly, there are instances of slow response times and inadequate support during critical moments. Overall, the feedback reflects a balance of satisfaction with pricing and booking ease, tempered by service-related challenges that could be improved.
This summary is generated by AI, based on text from customer reviews
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I have booked a stay through Prestigia for international accomadations 3 months out. I saw the advertised rate plus additional taxes and was charged later by the hotel. When I saw the charge made by the hotel, it was $300 more than Prestigia advertised. According to my Prestigia confirmation, I would be charged a tax that is "10% of the nightly rate" which would mean 10% of one night's rate. When I inquired with Prestigia, they told me that it actually meant 10% of my entire stay. There is a serious language barrier with this company. I told them that is false advertising and I would like a refund. After some back and forth, they told me because the rate is non-refundable they can't do anything at all. The customer service from this company is horrible! I am now disputing the charge with my bank. As someone who has worked at a hotel for years, this would be completely unacceptable customer service in the hotel industry. Do not book through them! The total amount is falsified and when you dispute the charge they will not care!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kim D,
Thank you for sharing your opinion.
We are sorry for this misunderstanding. The hotel's conditions show that you will have to pay:
Other taxes: 10.00 % of nightly rate
Local taxes: 10.00 % of nightly rate
This means these taxes will be calculated on the total amount of the booking, which is the case with all hotels in Dubai.
Indeed you asked for a refund and our customer service did its best to negotiate this with the hotel, but unfortunately they didn't accept since it's a non refundable rate.
We Apologize for this inconvenience.
We stay at your disposal for any further informations.
Your Prestigia.com Team